Career Opportunities at Abbott

What you will do:

Planning and Forecasting

• Assist with the LBE/Plan process by collating all guidelines from area and division.
• Coordinate the information collection process from various departments.
• Maintain the calendarized P&L, performance, and exchange variance model per country.
• Maintain the departmental and promotional expense planning models per country.
• Maintain the standard cost calculation model and relevant analysis of duty, freight, and clearance costs.
• Electronic upload of the LBE/Plan information.
• Assist in planning and forecasting.
• Prepare monthly closing reports.
• Support margin improvement initiatives.
• Prepare and report capital expenditure budgets.
• Coordinate with commercial teams for analytics support.
• Maintain expense tracking and ensure compliance.
• Review cost center transactions.
• Coordinate with finance and commercial functions for accruals and provisions.
• Ensure compliance with financial policies.
• Lead budgeting, planning, analysis, and reporting for the Africa Region.
• Supervise financial close processes.
• Meet financial reporting requirements.
• Ensure audit readiness.
• Participate in strategic business deals and alliances.
• Manage P&L and balance sheet transactions.
• Conduct regular balance sheet reviews.
• Set and follow up on credit terms and relationships with distributors.

Business Partnering

• Prepare detailed expense variance analysis reports for EPD cost center owners.
• Actively partner with cost center owners to monitor expenses and formulate action plans to ensure adherence to plan and LBE targets.
• Support the business with ad-hoc analysis as required.

General

• Assist with internal and external audit queries.
• Perform ad-hoc analyses and reports as required by the business.

Qualifications

• Required:Completed BCom Accounting degree with 5+ years of Senior Financial Analyst experience.
• Candidate who is a registered CA or Eligible to register as a CA is essential
• CIMA is advantageous and may be considered.
• Preferred: Strong analytical and critical thinking skills, leadership abilities, attention to detail, and the ability to influence and motivate others.

Experience 

• At least 3-5 years of within an FP &A role is essential.
• Completed articles (preferred)
• Familiarity with IFRS to ensure proper recording of transactions
• Costing experience
• FMCG, Multi-national and multi-market experience beneficial

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What You’ll Do

• Build and maintain relationships with key pediatricians in the territory.
• Design and implement strategies to achieve sales goals and targets.
• Drive market share, volume growth, and sales targets by engaging with healthcare professionals and institutions.
• Maintain a high customer call rate.
• Call on retail nurses and pharmacists.
• Establish and maintain strong relationships with the customer base.
• Identify and pursue new business opportunities.
• Attend trade displays and presentations, including after-hours and weekends as needed.
• Participate in cycle meetings and conferences.
• Manage expenditure in line with company guidelines.
• Ensure compliance with the company Code of Conduct.

Qualifications and Expertise:

• Tertiary Qualification in Dietetics, Medical or Health Sciences is Essential.
• Minimum of 3 years of sales experience in the healthcare industry, with a preference for experience in pediatrics and maternity units is essential.
• Experience working in the Pretoria region and Johannesburg EAST RAND will be considered as well
• Strong knowledge of the Pretoria East area.
• Previous experience in nutrition is a plus.
• Excellent communication skills and self-motivation.
• Strong business planning acumen.
• Assertive, proactive, and enthusiastic.
• Valid driver’s license

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RESPONSIBILITIES:

• Installation and implementation of new systems in current and new customers sites.
• Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)
• Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
• Providing on-site customer support for software and hardware upgrade training.
• Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
• Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.
• Providing primary service and support to the defined territory.
• Providing back-up service support outside of assigned territory as needed.
• Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.
• Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
• Reporting to Service Management, including spare part usage report.
• Represent Abbott in a professional manner.
• Inform Service Management about prep happened in use of Abbott products.
• Ensure meeting service financial goals including revenue and margin
• Responsible for increasing service revenue
• Develop and implement value creation strategies including comprehensive service sales in territory

Education:

•  A tertiary qualification in Electrical Engineering, Biomedical Engineering or related

Experience:

• A minimum of 3 years’ experience is required
• Must Be based in KZN
• Preferably experience within the medical or diagnostics industry, having worked in the field as well.
• Profound knowledge of managing budgets as well as service relevant processes, e.g. spare parts, material flow logistics and complaint handling
• Excellent communication skills to build and maintain positive relationships with internal and external customers.
• Ability to effectively solve customers’ technical problems by phone, email, webinar and in person at a client site. 
• Outstanding customer care skills. A strong desire to work with customers to understand their needs and recommend Abbott solutions that accomplish their scientific goals.
• Fluency in English language is a requirement, including the ability to write reports, technical documents and analytical problem descriptions.
• Other language skills will be a distinct advantage.
• Must have a valid driver's license

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What You'll do:

• Manage Stakeholders including key customers.
• Manage and coordinate Technical Service Team in close liaison with District Customer Experience Managers.
• Set and achieve Key Performance Indicator, and customer satisfaction NPS scores.
• Actively participate in customer business reviews by providing reporting of service KPIs.
• Monitor instrument reliability and instrument service cost and manage all escalated service situations to assure timeous resolution.
• Achieve Field Service Expense Plan.
• Manage and control spare parts inventory to assure service levels are maintained and DOH and inventory levels are controlled to Plan or IBP.
• Hire, train, coach, develop, motivate and retain Technical Service Specialists.
• Implement area goals and incentive plans and perform PEx process for Technical Service Team.
• Assure service compliance with all local and division quality and procedural and process requirements.
• Implement area service strategy to assure standardization and consistency of outstanding service delivery.
• Success in this role is measured by service level achievement, customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Required qualifications & background:

• University degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
• Ideally from IVD or Medical Devices however candidates from Customer-facing FIELD SERVICE backgrounds will be considered
• Solid experience in customer service or technical support, or a proven track record in a similar position, supported by management and customer references.
• Successful engagement with customers, specifically C-Level (including CEO, CFO, COO) and Top Management.
• People management - experience in people management with proven track - minimum 5 years of managerial experience desired.
• Ability to travel on a daily basis (up to 80% of time).
• Driving license B.
• Fluency in English