Fresh Openings at Adendorff Machinery Mart

About the Position:

• We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service. 

Technical knowledge of Tools and Machinery would be an advantage:

• Wide range of Power Tools, Welding Machines, Compressors
• Small Machinery i.e. Petrol & Diesel Engines, Generators

Job requirements:

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Desired Skills:

Technical

• Must be able to communicate with customers at all levels
• Must be detailed orientated
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers
• Knowledge of mechanical systems

Desired Work Experience:

• Proven work experience as a Service Advisor or similar role
• Strong understanding of Repairs and Maintenance of tools and machinery
• Salary: Negotiable with Benefits available
• Working Hours: Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00

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A fantastic opportunity currently exists within our Edenvale Branch, for a young, dynamic individual to join our successful company.

• Are you passionate about Sales and Customer Service?
• Are you interested in a career in learning about Tools and Machinery?
• Do you have a passion to want to learn and grow continuously?

If this sounds like you, Apply Now!

• We are preferably seeking an individual with previous exposure within the Retail (Sales) environment and experience in Merchandising, Stock Taking, Stock Control, Customer service and general Retail Branch Procedures.
• Having technical knowledge in the DIY Tools or Hardware environment would be an absolute added advantage. The ideal candidate should will be a confident individual that is reliable and honest and able to function as a team player. The Company encourages all designated groups to apply.

Desired Skills:

• Merchandising
• Customer Service
• Sales
• Stock Control

Additional detail:

• The minimum requirement is a Senior Certificate
• Salary: Negotiable with Benefits available
• Working Hours: Monday - Friday 08:00 - 17:00 and Saturdays 08:00 - 13:00