Field Support Engineer I at The Shoprite Group of Companies

Purpose of the Job    
To ensure continuous IT infrastructure service delivery for IT end-users computing through timely installations, resolving issues and testing of IT equipment.

Job Objectives: Incident Management of end user store devices, To set-up, configure and install end point devices, i.e desktops and POS, Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations, Manage the new store opening process and printers, Test and repair of IT equipment and maintain asset records

Job Objectives    

• Incident Management of end user and store devices
• To set - up, configure and install end point devices, i.e. desktops and POS
• Manage infrastructure vendors, i.e. cabling, UPS, Voice, Data, end point installations
• Manage the new store opening process
• Test and repair of IT equipment and maintain / update reports

Qualifications    
Essential:

• Matric/ Grade 12
• A+, N+, MCSE certification

Advantageous:

• Hardware certification

Experience    

• 1 year in IT field support
• 2 to 3 years in Hardware repairs

Knowledge and Skills    

• Microsoft products i.e: Windows, Office suite etc
• Network topologies, support and setup thereof
• TCP/IP Networking
• G Suite, i.e. Gmail, Sheets, Docs etc
• Testing of IT equipment