Investigator (Re-Advertisement) Reference: : PPSA 04/10/2024 at Public Protector South Africa

Requirements:

• A degree or National Diploma in Law, Auditing, Forensic Accounting, or Forensic Investigations.
• Minimum of three (3) years of investigation experience and/or experience in Forensic Accounting, Forensic Investigations, and Forensic Auditing.
• Good understanding of legislative prescripts that give mandate to Public Protector South Africa (PPSA).
• Computer literacy.
• Understanding of the requirements of South African Public Service Administration.
• Knowledge and application of Case Management System (CMS) or other computer management systems.
• Knowledge of auditing or investigation techniques.
• A valid driver’s license.
• Fluency in English and another official language relevant to the Province/Region.

Competencies, Knowledge, and Skills:

• Knowledge of Good Governance principles.
• Excellent negotiation, mediation, and conciliation skills (Alternative Dispute Resolution).
• Legal research and interpretation skills.
• Knowledge of Case Management or similar computerized management systems.
• Strong report writing skills.
• Project management skills.
• Forensic investigation skills (an advantage).
• Effective general management and administration skills.
• Ability to resolve queries promptly, finalize investigations, and provide recommendations to address maladministration and correct service delivery failures.
• Legal research and interpretation of statutes.
• Production of high-quality reports.
• Strong ability to initiate hearings, gather information and evidence.
• Objectivity, impartiality, and initiative.
• Ability to handle complaints, resolve issues, make presentations, and act without fear, favor, or prejudice.

Key Responsibilities and Duties:

• Conduct investigations on maladministration, undue delays, and conduct failures using various investigation techniques in line with PPSA service standards.
• Prepare investigation plans for each allocated matter.
• Apply Alternative Dispute Resolution (ADR) processes to resolve reported complaints.
• Keep complainants informed of the progress of the investigation.
• Prepare letters, memos, and reports and submit them to the supervisor within the timelines set in the investigation plan.
• Submit accurate and complete monthly and quarterly statistical reports to the supervisor.