Laboratory Compliance Officer (P003266) at North West University

Job description

PURPOSE OF THE POSITION

• The Laboratory Compliance Officer, working under the direction of the Laboratory Manager, is responsible for developing, implementing, managing, maintaining, and improving the laboratory’s quality management system (QMS) in accordance with ISO 17025 and other relevant accreditation standards.
• This role ensures continued accreditation, quality assurance, document control, internal audits, and regulatory compliance.
• Moreover, it enhances laboratory operations and promotes a culture of continuous improvement within the facility.
• The Laboratory Compliance Officer reports directly to the Laboratory Manager.

KEY RESPONSIBILITIES:

• Implementation and maintenance of the QMS
• Assist the Laboratory Manager with the physical implementation of the quality management system.
• Develop, implement, and maintain the quality management system in accordance with ISO 17025 and related standards.
• Ensure all laboratory processes and procedures comply with accreditation and regulatory requirements.
• Monitor the effectiveness of the management system and recommend necessary improvements.

Compliance and auditing

• Conduct internal audits to assess compliance with quality standards.
• Perform routine spot checks to ensure adherence to documented procedures.
• Support external audits and accreditation assessments.
• Identify deviations from established procedures and initiate corrective/preventive actions.
• Ensure that all corrective and preventive actions are effectively implemented and documented.
• Monitor compliance with procedures and timelines.

Risk Management and continuous improvement

• Identify risks and implement strategies to mitigate potential quality concerns.
• Ensure laboratory activities align with best practices for quality assurance.
• Collaborate with laboratory management to implement continuous improvement initiatives.
• Report on the performance of the quality management system and recommend enhancements.

Training and documentation

• Develop and conduct training sessions on quality management and compliance.
• Maintain accurate documentation and records related to quality assurance activities.
• Provide guidance to laboratory personnel to ensure adherence to quality policies and procedures.

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

• In-depth knowledge of ISO 17025 accreditation standards.
• Proficiency in quality management principles, identifying non-conforming work, risk assessment, and root cause analysis.
• Experience conducting internal audits and implementing corrective and preventive actions.
• Strong documentation and report-writing skills.
• Familiarity with regulatory requirements for laboratory quality management.
• Ability to train and mentor laboratory staff on quality and compliance-related matters.

KEY BEHAVIOURAL COMPETENCIES:

• Strong analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• High level of attention to detail and accuracy.
• Ability to work independently and collaboratively within a team.
• Ability to function under high-stress situations.
• Ability to work in a multi-linguistic and multi-cultural environment.
• Strong organizational and time management skills.
• Commitment to maintaining a culture of continuous improvement and regulatory compliance.

Minimum requirements

• A bachelor’s degree (NQF Level 7) in Natural Sciences or related area of specialisation.
• A certificate of competence and experience on ISO 17025.
• A certificate of competence and experience identifying Non-Conforming Work, Root Cause Analysis (RCA) and Corrective Action (CA).
• Certificate of Competence and Experience on Laboratory Risk Management.
• A minimum of two (2) years’ experience working in an accredited ISO 17025.
• A minimum of two (2) years’ experience in technical signatory.

ADDED ADVANTAGES:

• Membership with South African Council for Natural Scientific Professions (SACNASP).

CLOSING DATE: 31 July 2025