Maintenance Operator- CPT at Virgin Active South Africa

Your Purpose...

• To implement and drive an efficient, measurable and credible customer service culture within your club.
• To uphold required operating and brand standards
• To ensure a safe, clean, hygienic and optimally functioning club in a most cost-effective manner.

Your Duties and Responsibilities...

Managing clear internal & external communications throughout the club according to brand standards

• Monitor that internal and external signage / communication to members and all relevant staff is acceptable, timely and in line with brand standards.
• Co-ordinate and monitor the basic needs, service requirements and focus of the Managers on Duty, Maintenance, and Kauai
• Ensure that all deadlines are met as required by the company.
• Ensure that the company culture and standards are effectively communicated to all relevant staff.

 Managing, Implementing, and monitoring of brand standards

• Ensure that brand standard inspections are done according to the company policies and procedures
• Ensure that effective remedial action plans are compiled and implemented timeously
• Communicate guidelines regarding the understanding of Brand standards and service agreements to club staff.
• Provide Club General Manager with feedback regarding efficiency of the brand standard systems, procedures and policy as required by the company.
• Monitor the internal and external signage / communication to members that it is acceptable and in line with brand standards.

Managing Supplier Relationships

• Maintain professional and positive relationships with suppliers and all other service providers
• Determine supplier requirements as required by the service agreements and assist by implementing procedures in the club to address these requirements.
• Together CGM monitor tenants and/or suppliers to ensure all aspects of their business is adding value to the member and complying with Brand Standards.
• Monitor access of suppliers according to the company operating standards.
• Manage health and safety requirements regarding suppliers and contractors also to manage all mod checklists.

MANAGING OF RELEVANT BUDGET EXPENSE CONTROL AND ASSIST CAPEX

Manage relevant budget expense control

• Ensure that the required controllable expenses are maintained, and o excess expenditure takes places unless authorized.
• Ensure that all relevant documentation and administration requirements are kept up to date.
• Ensure that all ordering and other relevant procedures are followed as required by the company

Assist with capex requirements

• Monitor and communicate requirements regarding capex needs to the CGM including the status of ordering delivery assembly and installation of equipment.

MANAGING AND LEADING THE MANAGER ON DUTY PORTFOLIO

Manage and lead all operational aspects of the front of house portfolio

• Manage and monitor shift rosters an all administration regarding salaries and leave for staff in these departments
• Develop and assist HODs to implement effective policies and procedures to improve service in each department.
• Ensure that training and development of staff takes place with the objective that they optimally function in their portfolios.
• Ensure correct policies, procedures and operating standards are adhered to.

Manage all Human Resource aspects of the front of house portfolio

• Ensure that regular effective meetings with Kuaia, Oryx, and Maintenance Operators takes place
• Identify needs and manage training for your department’s staff based on feedback by the management team.
• Ensure that training an development of staff takes place with the objective that they optimally function in their portfolios.
• Manage and monitor the appraisal and evaluation of staff, systems and procedures on a frequent basis and give feedback to both staff and management.
• Ensure correct policies and procedures are followed around recruitment and selection of staff in all departments.

Manage all operational aspects of the MOD portfolio

• Ensure that the MODs are managed effectively according with the company’s policies and standards.
• Fulfill MOD duties as per standard operating manual and MOD CBJD
• Ensure that all MODs are trained and qualified as required by the company on an ongoing basis.

DRIVING MEMBER AND STAFF STISFACTION / INTIATIVES 

• Implement the company’s staff satisfaction initiatives
• Co-ordinate the club launches in collaboration the CGM
• Ensure that staff attend or receive the necessary training to have the slls and motivation to live the brand values and deliver superior member service.

 MANAGING TENANTS

• Ensure that tenants are addressing members needs and requirements.
• Monitor usage of tenants and were necessary suggest improvements and implement procedures.

MAINTAINING QUALITY FACILITES AND EQUIPMENT

Manage preventative and corrective maintenance procedures according to company policies and standards

• Ensure a viable and effective preventative maintenance programme for the whole site and surrounding grounds is implemented and followed.
• H2 Ensure hygiene, safety and cleanliness standards are maintained.
• Communicate guidelines regarding the understanding of and adherence to the health & safety police.
• Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
• Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
• Ensure that work standards, security and safety is monitored and improved in all areas of the facility.

MANAGING HEALTH & SAFETY

• Conducting monthly Health & Safety hazard eye and implementing action plan with CGM
• Checking and maintaining all Health & Safety audits as per company requirements

AUDITING

•  Conducting audits for operations
• Identifying high risk audits as agreed and providing feedback action plans.

Our Minimum Requirements...

We can't live without...

• Matric
• Basic Financial Management Skills
• Good HR & IR knowledge

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 23 January 2026