Manager Team Mate at PricewaterhouseCoopers (PwC)

Job Description & Summary

A career within Risk Assurance Compliance and Analytics services, will provide you with the opportunity to assist clients in developing analytics and technology solutions that help them detect, monitor, and predict risk. Using advanced technology, we’re able to focus on establishing the right controls, processes and structures for our clients to ensure that decisions are based on accurate information and assure that information provided to third parties is accurate, complete, and can be trusted.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Manager – TeamMate (GRIA)

PwC is the Business partners of Wolters Kluwer Tax & Accounting in southern Africa and act as the sole distributor of TeamMate solutions and all associated implementation services, support and training in Southern Africa (including Namibia, Botswana, Malawi, Mozambique, Zimbabwe, Swaziland, Lesotho and South Africa). The TeamMate Team responsible for delivering these services is part of the bigger GRIA (Governance, Risk and Internal Audit) competency in PwC. TeamMate helps professionals in all industries at organizations around the world manage audit and compliance risks and business issues by providing targeted, configurable and efficient software solutions.

TeamMate offers solutions for audit management, controls management, and data analytics. Together, this ecosystem of easy-to-use and configurable solutions provides organizations with the confidence they need to manage all aspects of risk identification and assessment, electronic working paper creation and management, controls framework management, and data analysis.

RESPONSIBILITIES

Pre-sales / Sales

• Seeks to understand PwC, Wolters Kluwer and TeamMate business initiatives.
• Researches and understands how TeamMate offerings fit into the prospect/client business now and in the future.
• Effectively demonstrates how TeamMate software solutions address client problems (with a focus on how TeamMate can accommodate their desired methodology, business needs etc.).
• Stays informed of industry trends, regulatory changes and other relevant internal audit information/best practices and understands the impact of this information to clients

Implementation

• Conducting Business Analysis/Information Gathering sessions to understand the customer's requirements
• Identifies risks, recognizes impact, and consults with client to discuss mitigation plans associated with the deployment of the TeamMate product offerings.
• Configuring the software, ensuring it is aligned with the customers' business processes

Training

• Training the customers end-users on software functionality prior to go-live

Support

• Providing ad-hoc customer support 

General

• Shares expertise and experience to help other team members.
• Works cooperatively and collaboratively with others to accomplish corporate, department and project goals / objectives.
• Exhibits behaviour that demonstrates PwC core values
• Actively participates in manager, team and department meetings.
• Provides activity reporting as defined by management.
• Professionally and effectively engages with client employees.

To succeed this role the Manager will need to become a product expert allowing him/her to communicate effectively to prospects/clients and demonstrate how our software solutions align with their methodologies, business needs and project objectives.

JOB QUALIFICATIONS

• Bachelor’s degree

Minimum Experience:

• Able to understand complex business requirements and understand how solutions can be applied to address these needs.
• Effective problem solving and analysis skills. Solves complex, analytical problems independently.
• Strong written and verbal communication skills.
• Strong presentation skills and experience presenting to various audiences, virtual or onsite.
• High level of proficiency in Microsoft Office including Excel

Other Knowledge, Skills, Abilities or Certifications:

We're seeking the right person who must be fluent in English, holding a degree and also display the following skills of our ideal TeamMate Consultant:

• Internal Audit certification (for example CIA, CRMA, CISA etc.) or knowledge of internal audit or related corporate governance disciplines (for example internal control, risk management, compliance, policy and procedures management etc.)
• Flexibility and ability to work with multiple priorities.
• Exhibits passion, resiliency, critical thinking and strategic orientation.
• Professional, reliable, driven and results-oriented.
• Motivated self-starter who is detail-oriented and able to work independently.
• Must be well organized, successfully implement strategies and ability to manage multiple demands simultaneously and remain focused.
• Excellent facilitation skills and ability to influence through interpersonal relationships, drives for collaboration but not necessarily consensus.
• Background in Consultancy from a company predominately working on client facing projects would be ideal, however not essential.
• Solid professional experience implementing other configurable software solutions & deliver customer training in a B2B environment
• Ability to work autonomously and independently
• Strong customer service skills and an ability to effectively manage client expectations
• Excellent organisational and communication skills, both written and verbal.
• Tenacious individual who is brilliant at engaging people and comfortable with client's face-2-face.
• Internal audit, risk, accountancy or compliance experience or that of a similar assurance function would be an advantage however not essential 
• Great customer service skills, great with clients, understands the software implementation lifecycle and a good listener.
• Experience in a presales role selling complex B2B software solutions, or similar consultative sales role advantageous but not required.
• Available to start in role within the next 4-8 weeks however will wait for the right candidate