Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.
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Description
- We are searching for an individual with excellent administrative and customer service skills to join our branch administration team at the Pietermaritzburg Insurance Office.
- You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
Your responsibilities will include:
- Reception
- Typing
- Record keeping
- Operating switchboard
- Client services
- Data input and scanning of documents
- General office duties
- Handling petty cash
Requirements
- Grade 12
- 1-2 years relevant office administration experience will be a definite advantage
- Computer skills (Ms Word, Excel)
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Description
- We are looking for a professional Senior Clerk (tombstones), to handle and maintain tombstone administration and invoicing. You will be required to effectively coordinate operations resulting in optimal payment process and reconciliation for clients, suppliers and the Head Office. You will also be required to address the gaps in the administration and tombstone system.
- To succeed in this role, you must be a reliable, self motivated individual that pays attention to detail. Our ideal candidate should have good written and verbal communication skills.
- You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Tombstone supplier administration (onboarding, maintenance and deregistration).
- Processing of invoices daily
- Reconciliation of accounts monthly.
- System navigation for operational effectiveness (tombstone order and related systems).
- Use of workflow system for record keeping (invoices, SLAs and related documents).
- Professional stakeholder engagement (suppliers, head office provincial and funeral agents)
- Following up on all tombstones that are not installed and the installation period has lapsed.
- Assisting with complaints lodged and escalated to Operations support funeral.
- Assist with tombstone system changes when change requests are implemented.
- Compiling of weekly and monthly reports.
- Compiling of memorandums relating to job profile.
- Handling of debit and credit notes related to tombstone invoicing.
- Processing of municipal fees on the tombstone system.
Requirements
- Grade 12
- 3-4 Years invoicing and admin experience
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Description
- We are looking for an individual, under the guidance of the Area Manager, who will be responsible for high quality client service and client retention effort, by overseeing and controlling the standards of the customer service of the administrative clerks in the area.
- You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.
Responsibilities
Team Management
- Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend to the management structure actions to rectify.
- Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service-related matters.
- Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
- Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
- Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
- Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
- Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
- Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.
Customer Service
- Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
- Monitor that policy requests and related transactions are dealt with according to policy and procedure and are executed timeously and effectively.
- Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
- Awareness of the Group's policies and procedures, and the regulations relevant to the role.
- Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role and is embedded in the culture of AVBOB.
- Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
- Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
- Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
- Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
- Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
- Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.
Risk
- Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
- Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
- Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.
Quality Assurance and Retention
- Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
- Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.
Fraud Complaints/ Investigations
- Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
- Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
- Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.
Reporting
- Compile activity / transaction reports to area manager on a monthly basis.
- Compile weekly/monthly progress reports to the area manager on a monthly basis.
General
- Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor assets register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
- In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
- Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action.
Requirements
Minimum Qualifications
- Grade 12
- A FAIS recognized qualification
- RE5
- RE1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
Knowledge and Experience
- 2-3 years proven experience in the life insurance industry relating to client services
- In-depth knowledge of the insurance domain, associated standards, practices and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
Technical And Behavioral Competencies
- Interpersonal Skills
- Attention to Detail
- Communication (Verbal & Written)
- Computer Literacy
- Organising, Planning & Time Management Skills
- Decision Making Skills
- Dependability and Reliability
- Conflict Management Skills
- Teamwork
- Initiative
- Negotiation Skills
- Computer Services
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Description
- We are looking for a detail oriented and analytical Investigation Facilitator to join our dynamic team. The successful candidate will be responsible for investigating and resolving discrepancies identified across various business units, including new business, retention, and branches.
- This role involves analysing evidence, drawing conclusions, and providing actionable recommendations to support compliance, financial accuracy, and business integrity.
- You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
Your responsibilities will include:
- Receive and review discrepancy reports from business units, including branches, QA, and retention teams.
- Extract and analyse data from debit lists, broker commission reports, and other financial documents.
- Identify patterns, inconsistencies, or potential risks related to system errors, misrepresentation, or fraud.
- Conduct detailed investigations and compile comprehensive reports with findings and recommendations.
- Liaise with Forensics, HR, and Compliance teams for further investigation and resolution.
- Ensure findings are communicated clearly to management and relevant stakeholders.
- Gather and verify supporting documentation and data to substantiate findings.
- Prepare detailed, professional reports summarising background information, observations, and conclusions.
- Provide feedback to relevant departments and ensure recommendations are implemented effectively.
- Maintain accurate, confidential records of all investigations in accordance with company policy.
- Prepare monthly management reports outlining case statuses, findings, and remedial actions taken.
- Collaborate with departments to implement remedial measures based on investigation outcomes.
- Monitor the progress and effectiveness of corrective actions and provide feedback for improvement.
- Identify recurring issues and recommend process or system improvements to prevent reoccurrence.
- Support management initiatives aimed at improving compliance and internal controls.
- Review and investigate debit reports for tied agents and brokers.
- Track and verify repayment processes and ensure accuracy in debt documentation.
- Communicate findings and repayment updates to relevant teams and confirm financial reconciliations.
- Monitor guaranteed commission top-ups to ensure adherence to internal and regulatory requirements.
- Facilitate the debarment process for tied agents and brokers in line with FSCA requirements.
- Ensure all reports and actions comply with internal audit and governance standards.
- Uphold confidentiality and integrity in all investigation-related activities.
Requirements
- Grade 12
- Appropriate Tertiary Qualification (Advantageous)
- RE 5 (advantageous)
- Minimum of 2–3 years’ experience in investigations, audit, or a similar analytical role.
- Strong analytical, problem-solving, and reporting skills.
- High attention to detail and ability to work with sensitive information.
- Excellent communication and stakeholder engagement skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
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Description
- We are searching for an individual with solid experience in managing sales teams to join the Mmabatho Life office. You will be responsible for driving performance of a team of sales representatives and ensuring that business objectives are met.
- You will be working for a company that is over 100 years old with strong values which are customer centric. In
- return for your services, you will be paid a competitive remuneration package. You will be working for an
- organization that values employee development and rewards excellent performance.
RESPONSIBILITIES INCLUDE:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the FSCA
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC record
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Driver’s license, own reliable transport and cell phone
- Proven success in the Marketing of Life Assurance for at least three years
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Description
- We are searching for an individual with solid experience in managing sales teams to join the Midrand Life office. You will be responsible for driving performance of a team of sales representatives and ensuring that business objectives are met.
- You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package.
- You will be working for an organization that values employee development and rewards excellent performance.
Your Responsibilities will Include:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the FSCA
- Comply with FAIS legislation for registration as Fit and Proper individuals
Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Drivers’ license, own reliable transport and cell phone
- Proven success in the Marketing of Life Assurance for at least three years
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Description
- We are looking for a highly motivated, proactive and resilient individual with strong knowledge maintenance to join our Fixed properties team at the Durbanville Provincial Office.
- You will be working for a well established company that is over 100 years old with strong values. An organization that values employee development and reward excellent performance.
- The Handyman is responsible for carrying out day-to-day and mouth-to-mouth maintenance, repairs, minor building work and improvements to AVBOB’s funeral and insurance offices in the Western Cape area. This includes checks and inspections to identify maintenance requirements.
RESPONSIBILITIES INCLUDE:
- General maintenance repairs including electrical, plumbing and small building related repairs on all AVBOB Western Cape facilities.
- Assist and report to the Foreman General Assistance in order to complete all building related maintenance activities.
- Movement (portage) of good and materials.
- Collection of material from suppliers.
- Manage and maintain own toolbox.
- Manage and maintain work ad store areas.
- Cleaning of premises after maintenance.
- Perform work according to Head Office job cards issued under the instruction of the Foreman.
- Adherence to all occupational health and safety requirements.
- Cleaning of premises after work completed. The above duties are the main duties required to be successful I this role, however the employee van be requested to perform other duties and responsibilities from to time, during his/her employment with the company, based on its operational requirements within reason that the employee avail him/herself to undertake other work at the request of the company.
Requirements
QUALIFICATIONS REQUIRED FOR THE POSITION:
EXPERIENCE REQUIRED FOR THE POSITION:
- 5 Years as a general worker (handyman)
- Must be willing to work after hours and weekends where required.
KNOWLEDGE REQUIRED FOR THE POSITION:
General handyman knowledge in the following but not limited to:
- Electrical
- Plumbing
- Painting
- Carpentry/construction
- Appliance repair
- Health and Safety knowledge
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Description
RESPONSIBILITIES INCLUDE:
We are looking for individuals to handle the two key responsibilities:
- Marketing of Funeral Insurance, Savings Plans and related products
- Recruit funerals for the Funeral Division
- You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.
Requirements
QUALIFICATIONS REQUIRED FOR THE POSITION:
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
EXPERIENCE REQUIRED FOR THE POSITION:
SKILLS REQUIRED FOR THE POSITION:
- Drivers’ license and have own reliable transport and cell phone
- Good communication, administration and time management skills
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Description
RESPONSIBILITIES INCLUDE:
- Full management of funeral agency
- Managing, training and development of own personnel
- Arranging and conducting of funerals
- Fleet management and risk management
Requirements
THE IDEAL ENTREPRENEUR SHOULD HAVE THE FOLLOWING:
Applicants who entered the industry as follows:
- DOFA Qualification Requirements
- 2004 – 2007 30 Credits on NQF 4 obtained by 31/12/2009
- 2008 – 2009 30 or 60 Credits on NQF 4 obtained by 31/12/2011, or,
- Full FAIS recognized qualification by 31/12/2013
- 2010 Onward Full FAIS recognized qualification
- RE 5
- Clear credit record (ITC)
- Valid drivers’ license
- Business and functional experience in the funeral industry will be an advantage
- Marketing experience is essential
- Good financial management experience will be a definite advantage
COMMISSIONS AND FEES:
- Market related commission that will initially be guaranteed
- Assistance for business development
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Description
- We are searching for an individual with solid experience in managing sales teams to join the Beaufort West Life office. You will be responsible for driving performance of a team of sales representatives and ensuring that business objectives are met.
- You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
Your Responsibilities will Include:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the Financial Services Board
- Comply with FAIS legislation for registration as Fit and Proper individuals
Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Drivers’ license, own reliable transport and cell phone
- Proven success in the Marketing of Life Assurance for at least three years
go to method of application »
Description
- We are searching for an individual with solid experience in managing sales teams to join the Bloemfontein Life office. You will be responsible for driving performance of a team of Financial Associates and ensuring that business objectives are met.
- You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package.
- You will be working for an organization that values employee development and rewards excellent performance.
RESPONSIBILITIES INCLUDE:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the FSCA
- Comply with FAIS legislation for registration as Fit and Proper individuals:
Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC record
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Driver’s license, own reliable transport and cell phone
- Proven success in the Marketing of Life Assurance for at least three years
Method of Application
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