Latest Jobs at NTT Ltd.

• We are seeking a strategic leader to unlock and scale the value of our partner ecosystem across Talent and the broader business. This means translating partner-provided benefits—such as training, certification vouchers, and funding—into measurable workforce capability, partner tier progression, and revenue impact.
• Sitting at the intersection of Alliances and Talent, this role will align partner investments to enterprise skill priorities and alliance growth objectives. The individual will work closely with Practices and Regions, where most capability talent resides, to ensure benefits are tied to real skill demand and market needs.
• This leader will design and implement a scalable operating model that ensures partner benefits are proactively delivered, equitably distributed, and aligned to priority growth areas, leveraging automation and AI to simplify access and drive adoption.
• The role will coordinate closely with Alliance Operations to avoid duplication of certification management processes, clarify ownership, and ensure a cohesive end-to-end approach from benefit availability to business impact.

Key Responsibilities

Enterprise Partner Value Strategy

• Develop a comprehensive strategy to maximize utilization and impact of partner-provided benefits (training, certifications, discounts, funding programs, etc.).
• Align partner benefits to enterprise skill priorities, career architecture, workforce plans, and alliance growth objectives.
• Identify opportunities to shift from reactive distribution of benefits to proactive capability-building programs.
• Partner with Alliance leaders to ensure talent strategy supports partner tier requirements and growth targets.

Operating Model & Delivery Framework

• Design and implement a scalable operating model to deliver partner benefits to the business in a simple, transparent, and proactive way.
• Establish governance, prioritization, and allocation frameworks to optimize limited certification vouchers and funding.
• Create clear intake, approval, and distribution workflows that reduce friction and manual effort.
• Embed partner benefit delivery into existing talent and learning processes.
• Ensure sustainability of the model through defined ownership, accountability, and continuous improvement mechanisms.

AI-Enabled Enablement & Automation

• Design intelligent, automated workflows that match employees to relevant partner training and certification opportunities based on skill profiles, role, project alignment, or career path.
• Leverage AI-driven insights to forecast certification needs aligned to sales pipeline and alliance strategy.
• Build self-service visibility tools that allow business leaders to easily understand available partner benefits.
• Reduce manual coordination through digital tracking and automated reporting.

Change Management & Adoption

• Develop and execute a structured change management strategy to support adoption of the new partner value operating model.
• Define stakeholder impact assessments and targeted engagement plans across Talent, Alliances, and Business Units.
• Create clear messaging and enablement materials to build awareness, understanding, and accountability.
• Drive behavior change by embedding partner value utilization into performance expectations and workforce planning discussions.
• Monitor adoption metrics and address resistance or barriers to ensure sustained behavioral and process change.

Value Measurement & Executive Reporting

• Define and track metrics such as certification attainment, cost avoidance, partner tier progression, skill acceleration, and revenue influence.
• Quantify ROI from partner investments and talent enablement programs.
• Provide executive-level dashboards and insights connecting workforce capability to alliance growth outcomes.
• Use data insights to inform continuous refinement of strategy and change efforts.

Cross-Functional Leadership

• Serve as the connective leader between Alliances, Talent, Career Architecture, Learning & Development, Finance, and Business Units.
• Build strong relationships with Partner Managers to ensure visibility into upcoming benefits and incentives.
• Influence senior stakeholders to adopt structured, data-driven approaches to partner enablement.
• Drive a culture of accountability around benefit utilization and skill development.

Qualifications

• 5+ years of experience in Talent Strategy, Workforce Transformation, Alliances, Enterprise Program Leadership, or Change Management.
• Experience working within or closely alongside a partner ecosystem (e.g., hyperscalers, enterprise technology partners).
• Demonstrated success designing scalable operating models across complex organizations.
• Proven experience leading organizational change initiatives and driving stakeholder adoption.
• Experience leveraging AI, automation, or digital tools to improve workforce enablement.
• Strong business acumen with the ability to connect talent initiatives to revenue and alliance outcomes.
• Executive presence and ability to influence across functions.

Success Profile

The ideal candidate will:

• Think systemically across Talent and Alliances rather than operating in silos.
• Translate partner incentives into workforce capability strategy.
• Build automated, scalable solutions—not manual campaigns.
• Lead sustainable behavioral and process change across a matrixed organization.
• Drive measurable business outcomes from talent investments.
• Simplify complexity and make value easy to access.

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Your day at NTT DATA

Key Responsibilities:

• Assist in managing the planning, execution, and reporting of IT and cybersecurity audits in accordance with the annual audit plan.
• Evaluate the design and effectiveness of IT general controls (ITGCs), application controls, and cybersecurity controls across infrastructure, cloud, AI and business systems.
• Assess compliance with internal policies, regulatory requirements, and industry frameworks (e.g., NIST, COBIT, ISO 27001, CIS).
• Provide insight in cybersecurity risk assessments, incident response reviews, and third-party risk evaluations.
• Collaborate with IT, Security, and Risk stakeholders to identify control gaps and recommend practical, risk-based solutions.
• Prepare audit reports and present findings to management and governance committees.
• Monitor remediation of audit findings and validate closure of corrective actions.
• Support continuous improvement of audit methodologies, tools, and data analytics capabilities.
• Stay current on emerging cybersecurity threats, technologies, and regulatory developments.
• Determines and plans the scope and objective of an internal audit and relevant methods and process to be applied.
• Manages and ensures reporting with the external auditors, Governance, Risk & Compliance and ensure awareness of the workings in the audit and the areas of concern.
• Remains current with auditing best practice and legislation to advise on the analysis and review of a variety of areas in the business depending on the scope identified in the audit plan.
• Oversees the work of a team of auditors to ensure accuracy of process implementation and findings.
• Ensures the preparation of a final audit report for submission and distribution to the various stakeholders and ensure that the adequacy and effectiveness of stakeholder action plans are assessed, and implementation is monitored and reported in writing.
• Contributes to the review of the outcome of the audit process in terms of its objectives, quality, completeness and feedback.
• Ensures the communication and presentation of this information to the auditing committee and senior management, reporting on the policies adopted for auditing, and the programs and activities of the Auditing team.
• Ensures effective coordination and engagement with other assurance providers.
• Assists the senior managers with portfolio related priorities.

Knowledge and Attributes:

• Excellent management abilities to inspire and motivate team to perform well.
• Specialist auditing knowledge and are process driven individuals who have excellent interpersonal skills.
• Display impeccable attention to detail.
• Display excellent analyzing and problem-solving ability.
• Good knowledge and understanding of IT industry environment and business needs, combined with strong understanding of business process.
• Ability to provide continuous performance feedback and encourage growth and development of employees.
• Excellent written and oral communication skills, with the proven ability to present and explain complex information and suggest process improvements to diverse audiences.
• Ability to effectively establish and maintain working relationships with peers, senior leadership and all levels of the organization, with a positive and professional image.
• Ability to work successfully in a matrix/global organization.
• Excellent planning and organizational skills.
• Broad understanding of project management principles.
• Ability to thrive under pressure, function and deliver effectively in a fast-paced environment.

Academic Qualifications and Certifications:

• Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a related field.
• Honours degree in Information Technology, Computer Auditing, or a related discipline is preferred.
• Professional certification(s) required: Certified Information Systems Auditor (CISA) and or Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or related designation.
• Minimum of 6–8 years of progressive experience in IT audit, cybersecurity, or IT risk management, with at least 2 years in a supervisory or managerial capacity.
• Bachelor's or equivalent degree or equivalent in Accounting, Finance, or related field.

Required experience:

• Demonstrated knowledge and practical application of cybersecurity frameworks and standards, including NIST Cybersecurity Framework (CSF), COBIT, ISO/IEC 27001, and related regulatory requirements.
• Strong understanding of IT general controls (ITGCs), application controls, and cybersecurity governance.
• Experience in auditing cloud environments (e.g., AWS, Azure), enterprise applications, and infrastructure platforms.
• Familiarity with data privacy and protection regulations (e.g., GDPR, DORA, POPIA) is beneficial.
• Excellent written and verbal communication skills, with the ability to present complex technical issues to non-technical stakeholders.
• Proven ability to manage multiple priorities, lead audit engagements, and deliver high-quality outcomes under tight deadlines.
• Advanced audit management experience in a related environment, managing people, processes to achieve corporate, regulatory and divisional objectives.
• Advanced experience with and understanding of the deliverables of a regulatory and financial audit function.
• Advanced demonstrated experience management audit projects and teams.
   

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Your day at NTT DATA

• The Team Lead, Managed Services Client Service Desk is an entry level subject matter expert, responsible for taking accountability for the operational management of a team of service desk employees (agents and / or administrators).
• This role ensures client satisfaction by managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.

Key responsibilities:

• Responsible for managing a team of junior service desk agents and / or administrators.
• Ensures resource allocation, attendance, effective achievement of KPI’s and planning activities.
• Contributes to the process of managing tickets or calls logged at the service desk.
• Ensures all incidents which are logged, are accurately registered and categorized.
• Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process.
• Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it.
• Be expected to take ownership and resolve or further escalate escalated incidents.
• Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident.
• Ensures relevant actions have been logged to enable tracking.
• Monitors the performance of the team and identifies any training/ coaching intervention required.
• Leads the discussion of the daily huddles and ensures performance-enhancement solutions are identified and implemented.
• Supports with identifying any gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement.
• Supports with monitoring backlog and uses escalation channels to get the right team involved in resolving tickets in a timely manner.

To thrive in this role, you need to have:

• Some understanding of the vast range of IT operations and company service offerings
• Displays good levels of client engagement and service orientation.
• Demonstrates operational team management skills and ability to effectively manage the resources that report to them.
• Good collaboration skills and ability to interact professionally.
• Some understanding of project management principles

Academic qualifications and certifications:

• Bachelor's degree or equivalent in information technology or related field.
• Relevant technical certifications preferred.
• ITIL v4 specialist certification and knowledge is required.

Required experience:

• Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment.
• 2-3 years worked experience in as a Service Desk Team Lead role or similar.
• Entry level team management/leadership experience.
• Demonstrable experience leading a team of service desk agents preferably within a global technology organization.