Manager: Information and Communication Technology and Knowledge Management at CATHSSETA

Qualification: 

• Matric certificate plus a qualification in Computer Science, Computer Engineering, Information Technology, or equivalent ICT Technical-related qualification rated at National Qualification Framework (NQF) Level 7 recognised by South African Qualifications Authority (SAQA). At least one of the following competencies is required: ITIL (Information Technology Infrastructure Library); COBIT (Control Objectives for Information and Related Technologies); Project Management certification, such as Project Management Professional (PMP), Prince 2, or Project Management Body of Knowledge (PMBoK); and The Open Group Architecture Framework (TOGAF). Any security-related certificate shall serve as an advantage

Experience: 

• 5-10 years’ experience in IT operations and programming, including implementation of ERP and CRM systems. 2 - 3 years’ experience in ICT Management at Middle Management or Supervisory Level.

Strategic Planning and Governance

• Provide enterprise-wide leadership in digital transformation and technology-enabled change, positioning digital and ICT as strategic enablers of organisational performance and service delivery.
• Develop and implement ICT and KM strategies, policies, and frameworks that align with overall organisational goals and strategic plans.
• Support the creation of IT governance structures and ensure adherence to compliance standards.
• Contribute to the development of ICT strategic and annual performance plans for CATHSSETA.
• Develop and manage the ICT operational plan and ensure implementation.
• Develop and implement cloud and Artificial Intelligence (AI) strategies. 
• Develop and implement CATHSSETA’s Enterprise Architecture.

ICT Infrastructure and Network Management

• Develop and implement ICT architecture for the improvement of CATHSSETA ICT infrastructure and systems. 
• Overseeing the day-to-day performance of IT systems, including network connectivity (LAN/Wi-Fi), servers, hardware, software, and communication equipment; 
• Ensuring systems remain secure, functional, and updated;
• Monitor key business processes within CATHSSETA to implement appropriate ICT support systems;
• Develop, review, implement and maintain the ICT management systems and policies; and optimise controls and processes; and
• Develop modern supporting Information Management and Technology solutions relevant to the organisation.

Knowledge Management and Document Systems

• Managing the implementation of enterprise systems such as Enterprise Resource Planning (ERP), Learner Management Systems, Customer Relationship Management (CRM) systems and/or other business automation technologies.
• Leading the development and implementation of CATHSSETA databases.
• Managing electronic document management systems (EDMS), databases, and records management to ensure information accuracy, security, and accessibility.
• Capturing organisational knowledge and data to create actionable insights.
• Design and manage implementation of a knowledge management plan, policies and procedures.
• Manage the mapping and implementation of the CATHSSETA’s knowledge management architecture.
• Identify best electronic knowledge management systems (websites, collaboration platforms, etc) to meet the IT needs of CATHSSETA.
• Manage, access and disseminate institutional knowledge management information generated for both internal and external utilisation.

Security and Disaster Recovery

• Development of ICT Service Continuity and Disaster Recovery Plans for the CATHSSETA for incorporation into Business Continuity Plans.
• Developing and monitoring cybersecurity measures (firewalls, anti-virus) and managing backup, recovery, and disaster continuity plans to minimise data loss.
• Keep up to date with the latest security and technology developments.
• Research and identify potential threats and vulnerabilities and develop action plans to counter emerging cyber intelligence threats.
• Produce threat warnings, real-time situational and predictive analysis and the synthesis of all-source information and data.
• Manage, design and implement a Disaster Recovery Policy and Plan.
• Monitor for attacks, intrusions and unusual, unauthorised or illegal activity.
• Identify potential weaknesses and implement measures, such as firewalls and encryption.
• Investigate security alerts and provide incident response.
• Liaise with stakeholders in relation to cybersecurity issues and generate reports for both technical and non-technical staff and stakeholders.
• Monitor and respond to 'phishing' emails and 'pharming' activity.

Project and Contract Management

• Develop Business Cases for all significant ICT investments for approval.
• Overseeing the implementation of ICT projects, including planning, budgeting, vendor negotiations, and monitoring service level agreements (SLAs).
• Implement approved recommendations from stakeholders.
• Maintain healthy internal and external relations (communities, government, employers, colleges, internal stakeholders, etc.) to assist in the achievement of organisational goals.

User Support and Training

• Managing helpdesk operations to provide timely technical support to staff.
• Training staff in new technologies, software, and data management procedures.

Budgeting and Resource Management

Financial Management

• Develop and monitor the ICT budget;
• Monitor and approve all IT-related purchases;
• Ensure financial viability, thereby delivering a robust and accurate ICT financial planning and a reporting system that incorporates a balanced budget; and
• Drive initiatives aimed at eliminating wasteful expenditure, improving productivity and reducing operating costs within the ICT and knowledge management unit.

ICT Asset Management

• Manage the ICT and knowledge management unit assets;
• Monitor and approve all ICT-related purchases;
• Monitor the receipt, storage, shipping and disposal of ICT assets; and
• Monitor the ICT asset inventory.

People Management

• Lead and manage the division to ensure a positive culture of work and performance;
• Set performance targets for the ICT unit and regularly monitor achievement thereof (performance management). Provide feedback on the performance of the team;
• Manage the capacity of subordinates by providing relevant training;
• Develop Individual Development Plans/ Individual Learning Plans (IDPs/ILPs) for subordinates to promote succession and talent retention;
• Monitor implementation of (IDPs/ILPs); and
• Coach and/or mentor subordinates, where required.

ICT & KM Risk Management

• Provide oversight of ICT risks, including cybersecurity, system resilience, data integrity, and third-party risk.
• Manage, monitor and maintain an information security risk register and assist with internal and external audits relating to information security.
• Develop and put in place controls to mitigate risk within the Business unit; and
• Implement ICT Risk controls.

Qualifications, Skills, Experience and Attributes

• Matric certificate plus a qualification in Computer Science, Computer Engineering, Information Technology, or equivalent ICT Technical-related qualification rated at National Qualification Framework (NQF) Level 7 recognised by South African Qualifications Authority (SAQA).

At least one of the following competencies is required:

• ITIL (Information Technology Infrastructure Library);
• COBIT (Control Objectives for Information and Related Technologies);
• Project Management certification, such as Project Management Professional (PMP), Prince 2, or Project Management Body of Knowledge (PMBoK); and
• The Open Group Architecture Framework (TOGAF).
• Any security-related certificate shall serve as an advantage
• 5-10 years’ experience in IT operations and programming, including implementation of ERP and CRM systems
• 2 - 3 years’ experience in ICT Management at Middle Management or Supervisory Level.