Jobs at takealot.com

Your responsibilities will include:

• Develop a comprehensive Camping strategy/plan to drive growth across the department in sales, brands, suppliers and new product listings
• Plan to develop and drive growth across the department in sales, brands, suppliers and new product listings
• Drive innovation by sourcing and prioritizing new brands and suppliers according to this growth plan and in line with market trends and consumer demand 
• Deliver against key financial and service level performance indicators within the department (sales, margin, listings availability, stock cover etc.)
• Manage and develop supplier relationships, negotiate good prices, improve trading terms and manage suppliers according to strict SLAs
• Develop a promotional programme, source great deals and manage site merchandising for the department
• Support the operations team in delivering a world-class customer experience – monitor department returns, support the customer service team on product queries and resolving any customer complaints
• Manage stock and availability (including replenishment orders, stock cover)
• Deliver on customer experience within the department (ensuring products are delivered on time, supplier terms are aligned, product quality is managed etc.)

Qualification & Experience:

• 5 years related retail buying / commerce / e-commerce experience.
• Experience in Camping or outdoor
• National Diploma / Bachelor's Degree (Business Science or Commerce degree preferable).
• If the Degree / Diploma qualification requirement isn't met, at least 8 years related retail / commerce / e-commerce experience will be required.
• Strong commercial acumen.
• Existing industry networks a significant plus.

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Your responsibilities will include:

• Day to day operations which include but are not limited to allocating workload to Online Fashion Assistants, such as: response times to customers, telephony call flow distribution and escalating systemic issues
• Supplying of operational reports on a daily basis
• Assisting Team Leader with adhoc project related tasks
• Escalating IR Related Concerns to Team Leaders.
• Assisting the Team Leaders in terms of coaching and skills development
• Assisting staff members with complex queries
• Proactively identify, address and resolve customer issues
• Identify, review and propose solutions to issues identified or picked up during the course of performing day to day duties
• Oversee a team of individuals when Team Leaders are not available as well as managing a team during festive season
• Flexibility to work shifts - able to work rotating shifts, Public Holidays, weekends and flexible hours as required by the business operation

Qualifications and experience:

• Senior Certificate or Higher
• Minimum of 12 - 18 months customer service experience in related positions.
• MS Office suite - Word – basic; Excel – intermediate; and PowerPoint basic would be advantageous 

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Your responsibilities will include:

• Manage and ensure that all INBOUND (Supplier Collects, Putaway, Receiving, Unloading and Yard Control) departments are well organised and controlled to sufficiently support production and the goals of the business
• Implement improvement processes and maintain procedures and systems to minimise costs and maximize working capital
• Ensuring all work areas are clean and tidy and safe for staff to work in
• Overall management and coordination of the warehousing function
• Operate an efficient Inbound department by identifying, implementing and managing optimal processes and procedures
• Responsible for efficiently managing all aspects of stock handling within the realm of the job
• Ensure daily, weekly and monthly planning is done for all inbound operations and manage adherence to plan
• Effective management of housekeeping
• Ensure efficient security and optimum storage conditions for all TAKEALOT’s product lines
• Management of resources to be effective and efficient at lowest cost and according to changing needs
• Effective leadership and direction for the operation team through involvement and communication to deliver on the relevant key business drivers
• Constantly seeking new ways to improve the DC efficiency and cost effectiveness
• Manage weekly and daily inter-branch transfers (IBT) from an inbound perspective
• Manage customer liaison process and ensure that DC queries are resolved timeously and exception trends are addressed
• Ensure that DC space, equipment and DC flow is optimized and that future DC requirements are planned
• Ensure accurate inventory records are maintained
• Support stock takes and support the analysis of stock take results
• Measure and manage staff performance through formal staff appraisals, development, coaching and disciplinary procedures
• Ensure that all business processes, procedures and job profiles are documented and updated
• Management reporting in terms of operational performance, productivity, stock control and budgets
• Participate in annual budget process and long-term planning and control monthly operational costs to stay within budget
• Manage projects according to stipulated time frames
• Liaising with retail and marketplace buyers and sellers
• Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures, succession planning

Qualification & Experience:

• Bachelor’s degree / National Diploma in Business, Engineering, Supply Chain or Logistics required
• 8-10 years’ experience in Supply Chain Operations
• 5 years’ experience in operational project management
• 5+ years’ experience in directly managing people to deliver continuous improvement (Lean principles, 5S, multiskilling, cost saving drives)
• Decision-Making
• Personnel Supervisor