Support Centre Consultant: Hardware at Senwes

Responsibilities:

• Provide telephone support by answering calls promptly, resolving queries through stakeholder liaison, minimizing hold/transfers, and ensuring customer satisfaction with clear, professional communication.
• Maintain service standards by keeping abandon/idle rates low, managing busy time efficiently, achieving outbound call targets, preparing accurate quotations, processing orders on ERP, confirming payments, and driving new sales through telephone marketing and promotions.
• Provide updates on order status, stock availability, and product pricing; inform clients of product changes; ensure compliance with order value policies; and build strong client relationships.
• Stay updated on the in‑house product range, attend weekly training sessions, maintain a resource file, and act as a reliable information source for customers.
• Maintain organized filing systems, manage and archive emails promptly, save client feedback for reference, and provide weekly order records to administrators.
• Assist with ad hoc tasks as required, ensuring flexibility and teamwork across the business.

Requirements

• National Senior Certificate (Grade 12).
• Minimum of 3 years’ relevant sales experience.
• Proficiency in MS Office
• Knowledge of Enterprise Resource Planning system (ERP)
• Strong communication skills.
• Ability to work effectively under pressure

Closing Date: 09 October 2026