Takealot.com is the leading ecommerce retailer in South Africa and one of the largest, most innovative ecommerce retailers on the African continent.
Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that the customer comes first.
All of our focus is dedicated to improving the customer ...
Read more about this company
Day to day operations which include but are not limited to allocating workload to Online Fashion Assistants, such as: response times to customers, telephony call flow distribution and escalating systemic issues
Supplying of operational reports on a daily basis
Assisting Team Leader with adhoc project related tasks
Escalating IR Related Concerns to Team Leaders.
Assisting the Team Leaders in terms of coaching and skills development
Assisting staff members with complex queries
Proactively identify, address and resolve customer issues
Identify, review and propose solutions to issues identified or picked up during the course of performing day to day duties
Oversee a team of individuals when Team Leaders are not available as well as managing a team during festive season
Flexibility to work shifts - able to work rotating shifts, Public Holidays, weekends and flexible hours as required by the business operation
Qualifications and experience:
Senior Certificate or Higher
Minimum of 12 - 18 months customer service experience in related positions.
MS Office suite - Word – basic; Excel – intermediate; and PowerPoint basic would be advantageous
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail