MiHelp Advisor (Night Shift) at MiWay Insurance Limited

What will you do?

• We are seeking dedicated MiHelp Advisors who are passionate about providing exceptional client support within our 24-hour Emergency Call Centre. This role requires operating in a high-pressure environment, responding to clients during emergency situations with professionalism, empathy, and efficiency.
• MiHelp Advisors work on a rotating shift schedule, comprising four days on and four days off, covering both day and night shifts to ensure continuous service delivery. 

What will make you successful in this role?

Minimum Qualification Required  

• Grade 12/Standard 10/NQF 4  

Minimum Experience  

• Minimum 6 months Client Services, Admin or Claims experience.  
• Preferably Emergency Call Centre or related work-field  
• Deliverables include, but will not be limited to
• Ability to work under pressure and meet deadlines.  
• Strong organisational skills with attention to detail.  
• Systems thinking and methodical approach to problem-solving.  
• Strong process orientation and ability to follow through on tasks.  
• Analytical skills with the ability to identify and implement process improvements. 

Competencies Required

• Adaptable: Comfortable working in a dynamic and fast-paced environment.  
• Proactive: Takes initiative and identifies opportunities for improvement.  
• Collaborative: Works well in a team and communicates effectively with clients at all levels.  
• Resilient: Ability to work under pressure while maintaining high standards of work.  
• Empathetic: Ability to empathise and apply sense of urgency in all interactions.  
• Comfortable with shift hours and punctual.  

Knowledge and Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation