Job Vacancies at MiWay Insurance Limited

What will you do?

• The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience.
• The role supports MiWay’s sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards.May provide customers with essential and  information regarding products and services.
• Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification and Experience

Minimum Qualification 

• Grade 12 / Standard 10 / NQF 4
• RE5 Certificate
• Fully FAIS Accredited (As per Dofa date)

Minimum Experience

• Experience of more than 1 - 2 years in a telesales environment

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, compliance and accreditation

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What will you do?

• Under direct supervision you will be responsible in managing relationships with Miway’s affiliate partners and converting affiliate-generated leads into sales.
• The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance.
• As an affiliate agent you will be handling multi-channel communication, support policy queries, and contribute to sales and service excellence

What will make you successful in this role?

Minimum Qualification

• Grade 12/Standard 10/ NQF 4
• RE5 Certificate (As per DOFA date)
• Fully FAIS Accredited (As per DOFA date)

Minimum Experience

• Minimum of more than 1 year Call Centre experience
• Minimum 1-3 years in the STI environment and client services experience

Key Responsibilities

• Responsible for the execution of our daily and monthly targets
• Ensuring that all sales budgets were met
• Convert affiliate-generated leads into new insurance policy sales
• Follow a target-driven sales approach aligned to MiWay’s performance expectations
• prompt assistance with policy inquiries, product information, and premium explanations
• Creating reports and submitting to management

Key Competencies

• Obsessed with excellence
• Able to work in a team target setting
• Be resilient and able to work under pressure.
• Able to overcome objections easily
• Persuasion and negotiation skills
• Excellent English communication
• Great at timekeeping

Competencies, Knowledge and Skills

• Obsessed with excellence
• Able to work in a team target setting
• Be resilient and able to work under pressure.
• Able to overcome objections easily
• Persuasion and negotiation skills
• Excellent English communication
• Great at timekeeping
• Knowledge and Skills Personal Attributes
• Record keeping; filing and maintenance of databases
• Data Collection and processing of transactions
• Reporting and Administration
• Quality; compliance and accreditation
• Business Process
• Services knowledge

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, compliance and accreditation

go to method of application »

What will you do?

• Under direct supervision you will be responsible in managing relationships with Miway’s affiliate partners and converting affiliate‑generated leads into sales.  
• The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance.
• As an Affiliate Agent you will be handling multi‑channel communication, support policy queries, and contribute to sales and service excellence. May provide customers with essential and information regarding products and services.
• Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data. 

What will make you successful in this role?

Minimum Requirements 

Qualification Required 

• Matric / Grade 12 / Standard 10 / NQF 4 
• RE5 Certificate (as per DOFA date) 
• Fully FAIS Accredited (as per DOFA date)

Minimum Experience 

• Minimum 1-3 years sales experience in a Call Centre Environment. 
• Short-Term insurance experience would be advantageous. 

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, compliance and accreditation

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What will you do?

• We are seeking dedicated MiHelp Advisors who are passionate about providing exceptional client support within our 24-hour Emergency Call Centre. This role requires operating in a high-pressure environment, responding to clients during emergency situations with professionalism, empathy, and efficiency.
• MiHelp Advisors work on a rotating shift schedule, comprising four days on and four days off, covering both day and night shifts to ensure continuous service delivery. 

What will make you successful in this role?

Minimum Qualification Required  

• Grade 12/Standard 10/NQF 4  

Minimum Experience  

• Minimum 6 months Client Services, Admin or Claims experience.  
• Preferably Emergency Call Centre or related work-field  
• Deliverables include, but will not be limited to
• Ability to work under pressure and meet deadlines.  
• Strong organisational skills with attention to detail.  
• Systems thinking and methodical approach to problem-solving.  
• Strong process orientation and ability to follow through on tasks.  
• Analytical skills with the ability to identify and implement process improvements. 

Competencies Required

• Adaptable: Comfortable working in a dynamic and fast-paced environment.  
• Proactive: Takes initiative and identifies opportunities for improvement.  
• Collaborative: Works well in a team and communicates effectively with clients at all levels.  
• Resilient: Ability to work under pressure while maintaining high standards of work.  
• Empathetic: Ability to empathise and apply sense of urgency in all interactions.  
• Comfortable with shift hours and punctual.  

Knowledge and Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation