Multifunctional Consultant at Nedbank

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Authenticate clients and transactions. Minimise losses and ensure corrective action is taken as per procedure and policy.
• Prevent fraud, risks and losses. Mitigate risks and meet legislative requirements. Comply with risk standards and take corrective action.
• Provide client service and meet identified client needs. Deliver on identified client needs and requirements. Build and maintain client relationships.
• Issue VISA application letters based on client requests.
• Balance and secure branch stock holding. Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing. Reach individual and branch usage (touch points) targets.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth. Seek opportunities to improve business processes and systems
• Act as brand ambassador.
• Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
• Create synergetic internal relationships. Identify quality sales leads and enable cross-selling (without advising). Meet client information needs and facilitate the processing of sales.
• Remain current and stay abreast of Nedbank risk and compliance requirements.
• Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

Minimum Experience Level

• 6 months' Customer facing experience in a retail environment will be an advantage
• 6 - 12 Months' Teller experience in a Banking environment a must

Qualifications

• Matric / Grade 12 / National Senior Certificate
• Business Relevant Certificate or Diploma or Institute of Banking would be an advantage

Type of Exposure

• Answering client questions
• Interacting with external customers
• Changing behaviour to meet the demands of changes at work
• Managing client expectations
• Interacting with diverse people
• Performing teller transactions
• Adjusting to a new work process
• Performing Foreign Exchange teller transactions
• Reconciliation cash and stock balances on hand
• Working with clients to solve client problems

Technical / Professional Knowledge

• Customer service principles
• Relevant product knowledge
• Branch processes and procedures
• Branch service offerings
• Corporate Governance & Compliance
• Cluster specific operations