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  • Posted: Feb 26, 2021
    Deadline: Not specified
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  • Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    Technical Claims Assessor

    Job Responsibilities

    • Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
    • Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.
    • Build networks with stakeholders by participating in forums.
    • Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.
    • Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
    • Initiate and process claims to finalisation by ensuring compliance to insurance policy.
    • Comply with Service Level Agreements by adhering to self imposed standards and timeframes.
    • Minimise risk by complying with all Nedbank policies and procedures.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

    •  

    FAIS Affected

    FAIS Affected - Yes

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    Higher Certificate: Long Term Insurance

    Minimum Experience Level

    • 3-5 years working experience as a Technical Claims Consultant dealing with death, disability and critical illness claims within the Life Insurance space within the Banking/Financial Services Industry.

    Type of Exposure

    • Working with a group to identify alternative solutions to a problem
    • Completing various administrative duties (e.g.; answering phones; making copies; filing)
    • Managing conflict situations
    • Comparing two or more sets of information
    • Tracking cost against a budget
    • Capturing data
    • Checking accuracy of reports and records
    • Drafting reports
    • Building and maintaining effective relationships with internal and external stakeholders

    Technical / Professional Knowledge

    • Administrative procedures and systems
    • Banking procedures
    • Business principles
    • Business terms and definitions
    • Data analysis
    • Governance, Risk and Controls
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Business writing skills
    • Cluster Specific Operational Knowledge

    Behavioural Competencies

    • Earning Trust
    • Collaborating
    • Customer Focus
    • Decision Making
    • Initiating Action
    • Work Standards
    • Managing Work

    go to method of application »

    Senior Manager: Regulatory Reporting

    To produce and supply regulatory reporting and capital adequacy for the bank and the group to SARB and stakeholders (internal & external); the role may also require the management of a team.

    Job Responsibilities

    • Manage production process by ensuring accurate timeous submissions to stakeholders
    • Manage, monitor and review analysis and interpretation of information to produce various regulatory reporting requirements
    • Prepare, review, analyse and optimise Capital Adequacy and related disclosures
    • Prepare and review Intergroup exposures schedules for incorporation into the various returns as well as various management committee
    • Manage, monitor, consolidate, review and analyse information to produce the Risk and Balance Sheet Management disclosure for the Financial results disclosure
    • Ensure compliance with Bank’s Act and Regulations relating to Bank’s Act
    • Perform various reconciliations to the Financial accounts and disclosures
    • Analyse and review information to ensure accuracy and integrity
    • Understand bank’s products and impact of new products on the regulatory environment
    • Gathering relevant information from internal stakeholders
    • Manage colleagues and client's expectation and communicate appropriately
    • Liaise with Clusters on how current and proposed new Regulatory changes impact on their business
    • Identify and follow up on external audit issues relating to regulatory requirements with the business
    • Ensure corrective actions are being implemented and compliance maintained
    • Establish and maintain mutually beneficial relationships with all stakeholders
    • Ensure on-going training and sharing of knowledge with staff and clusters
    • Liaise with external stakeholders to answer queries and provide information where necessary
    • Ensure sign off of all reconciliations, regulatory reporting and Financial disclosure from Clusters and Group
    • Analyse information and investigate deviances from trends and implement corrective action
    • Continually assess and investigate innovative ways to streamline and automate all processes
    • Continuously monitor existing controls measured against desired results in order to identify needs and opportunities for enhancements
    • Ensure alignment to SARB, Bank's Act, Regulations and Basel reporting requirements
    • Facilitate internal audit reviews and external audits
    • Conduct Testing on new projects / developmen
    • Ensure accurate, relevant and reliable output to stakeholders
    • Understand all changes to regulatory reporting requirements
    • Ensure that quality and productivity standards are consistently and accurately maintained
    • Inform relevant parties of the reporting timelines and deadlines, solicit appropriate feedback, renegotiate where appropriate as means of resolution and escalate non compliance where necessary
    • Manage performance of staff
    • Mentor and coach staff on identified performance gaps
    • Motivate staff to perform and contribute to the success of the business
    • Stay abreast in field of expertise and deliver on the expectations from stakeholders
    • Contribute to team effectiveness
    • Maintain a capable high performing team and ensure an environment for optimal performance is created
    • Ensure self and staff understand and embrace the Nedbank Vision and Values
    • Manage the on boarding process of new employees
    • Ensure transformational target are met
    • Contribute to a culture conducive to the achievement of transformation goals
    • Participate in the development and implement action plans
    • Address issues raised in culture surveys
    • Support and encourage staff to participate and support corporate responsibility initiative.
    • Achieve operational excellence
    • Encourage team to generate innovative ideas and share knowledge.

    Essential Qualification

    • B Comm

    Preferred Qualification

    • B Com Hons / CA (SA)


    Essential Certifications

    • Chartered Accountant (SA), Chartered Financial Analyst

    Type of Exposure

    • Implementing a strategic plan
    • Measuring client satisfaction
    • Investigating and reviewing processes to improve client service
    • Providing constructive feedback to employees
    • Communicating job requirements and performance standards to others
    • Conducting performance feedback meetings
    • Enforcing disciplinary actions against employees
    • Assuming a key leadership role
    • Recruiting and staffing
    • Managing business risks

    go to method of application »

    BI Analyst II

     

    To provide specific insights into all the functions of the Nedbank Group in order to enable informed decision making at all levels.

    Job Responsibilities

    • Conduct research by undertaking and documenting feasibiilty and impact study
    • Create a proposed solution based on the Business Requirements Definition (BRD) to produce a High Level Design (HLD)
    • Deliver final solution by obtaining customer acceptance and sign off
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives
    • Participate and support corporate responsibility initiatives for the achievement of business strategy
    • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank
    • Engage and agree proposed solution as contained in High Level Design (HLD) Document by iterative engagements with clients
    • Conduct regular feedback sessions with developers to ensure alignment with technical specifications
    • Build collaborative relationships by assisting clients with resolutions of technical issues
    • Adhere to the customer engagement model by training and communicating new or changed solutions
    • Keep customer satisfied by providing regular feedback sessions and defining the relevant operational level agreements
    • Ensure work is completed on time by adhering to the deadlines as per the Task Request System
    • Gather and document business requirements by facilitating information gathering sessions with the customer
    • Produce the technical specification document by identifying and analysing relevant data sources; documenting and applying business rules; creating the dimensional model and cube design
    • Explain the design to the front and back end developers by facilitating technical sessions
    • Produce report/ dashboard specification document by engaging with client and developers
    • Ensure quality of output and alignment to requirements by conducting / coordinating unit; integration and user acceptance testing
    • Ensure compliance by adherence to standards; policies and procedures throughout the development lifecycle
    • Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned
    • Identify training courses and career progression for self through input and feedback from management
    • Ensure all personal development plan activities are completed within specified timeframe
    • Share knowledge and industry trends with team and stakeholders during formal and informal interaction
    • Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations

    Key Duties and Responsibilities

    • Customer Engagement
    • Requirements elicitation
    • Value Analytics
    • Subject Matter Analysis
    • Compile the Technical Specification
    • Development Engagement
    • Testing
    • Project Management from start to end

    Type of Exposure

    • Create and Maintain the Principles, Standards, Policies and Procedures for BI and works closely with the all BI teams across the enterprise to ensure compliance .
    • Explore and recommend emerging technologies, framework, methods to support/enhance all BI Capabilities.
    • Providing BI focused advisory services, guidance, support and training across the BI ecosystem in Nedbank
    • Collaborating with stakeholders to understand BI related business / analytical requirements, i.e. stakeholder engagement.
    • At least have worked in a BI, DM, BA, Risk, Compliance, Governance or Audit role.
    • Knowledge or understanding of DAMA, DMBOK or BCBS239 will be considered as extremely advantageous.
    • Ensuring that BI governance structures are operating as intended across the BI environment in the organisation
    • Reporting and monitoring on the adherence of BI related policies, principles, standards and guidelines
    • Continuously researching BI intiatives to ensure effective ways to deliver BI governance services

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    • Relevant Bachelor's degree (Comp Science, Engineering)
    • Postgraduate Degree would be an added advantage

    Essential Certifications

    • DAMA certified data management professional (CDMP) or similar data management certification
    • BI Certification
    • DMBok certification ( Data Management Body of Knowledge)

    Minimum Experience Level

    • Min 6 years’ experience
    • Understanding of data management disciplines outside analytics (data modelling, data integration, metadata architecture, data warehousing, BI etc)
    • Familiarity with BI technologies (Power BI, MicroStrategy)
    • Advanced Knowledge of SQL queries (SQL Server, Netezza, DashDB), SQL Server Reporting Services (SSRS)
    • Proven abilities to take initiative and be innovative
    • Good command of spoken and written English as they are service oriented and will be documenting business requirements.
    • Experience with Microsoft PowerPoint, Excel and Word is critical to daily work. Knowledge of Jira and Confluence will be an advantage.
    • A proven ability to rigorously analyse and solve complex issues.
    • Excellent presentation skills and experience of delivering to presentations to a wide audience.
    • An ability to work in mixed teams of colleagues and senior client executives.
    • Outstanding communication and interpersonal skills with high level of enthusiasm and good team player .

    go to method of application »

    Multifunctional Consultant

    To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

    Job Responsibilities

    • Authenticate clients and transactions. Minimise losses and ensure corrective action is taken as per procedure and policy.
    • Prevent fraud, risks and losses. Mitigate risks and meet legislative requirements. Comply with risk standards and take corrective action.
    • Provide client service and meet identified client needs. Deliver on identified client needs and requirements. Build and maintain client relationships.
    • Issue VISA application letters based on client requests.
    • Balance and secure branch stock holding. Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing. Reach individual and branch usage (touch points) targets.
    • Stay abreast of developments in field of expertise, ensuring personal and professional growth. Seek opportunities to improve business processes and systems
    • Act as brand ambassador.
    • Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
    • Create synergetic internal relationships. Identify quality sales leads and enable cross-selling (without advising). Meet client information needs and facilitate the processing of sales.
    • Remain current and stay abreast of Nedbank risk and compliance requirements.
    • Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

    Minimum Experience Level

    • 6 months' Customer facing experience in a retail environment will be an advantage
    • 6 - 12 Months' Teller experience in a Banking environment a must

    Qualifications

    • Matric / Grade 12 / National Senior Certificate
    • Business Relevant Certificate or Diploma or Institute of Banking would be an advantage

    Type of Exposure

    • Answering client questions
    • Interacting with external customers
    • Changing behaviour to meet the demands of changes at work
    • Managing client expectations
    • Interacting with diverse people
    • Performing teller transactions
    • Adjusting to a new work process
    • Performing Foreign Exchange teller transactions
    • Reconciliation cash and stock balances on hand
    • Working with clients to solve client problems

    Technical / Professional Knowledge

    • Customer service principles
    • Relevant product knowledge
    • Branch processes and procedures
    • Branch service offerings
    • Corporate Governance & Compliance
    • Cluster specific operations

    go to method of application »

    Head: Trading Services

    To ensure the extraction of maximum value out of the hedging of client positions of a broad and evolving set of linear derivative products across all asset classes; and to manage the consequent desk's exposure within given pricing strategies; trading mandates and capital allocations in order to meet Nedbank strategic objectives

    Job Responsibilities

    • Actively manage Nedbank's derivatives trading portfolios and exposures in the Fixed Income and Foreign Exchange markets by applying trading skills and experience; thorough rigorous market research and analysis and collaboration with key stakeholders.
    • Improve team efficiency and performance by on the job training and providing regular feedback.
    • Actively manage Nedbank's derivatives trading portfolios and exposures in the Fixed Income and Foreign Exchange markets by applying trading skills and experience; thorough rigorous market research and analysis and collaboration with key stakeholders.
    • Improve team efficiency and performance by on the job training and providing regular feedback. . . . .
    • Ensure staff have clearly identifiable work flows and objectives and assist with execution by providing regular feedback and high level monitoring.
    • Make quality decisions by rigorous research; analysis and interpretation of market information.
    • Ensure transformational targets are met for own team through consideration of targets- remove during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    • Participate in the development and implemention of action plans to address issues raised in culture surveys to improve results.
    • Address issues raised in culture surveys by participating in the development and implementation of action plans.
    • Create a client service culture through various required interventions.Support and encourage staff to participate and support corporate responsibility initiatives.
    • Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
    • Encourage team to generate innovative ideas and share knowledge.
    • Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
    • Mentor and coach staff on identified performance gaps by discussing these performance gaps and agreeing on appropriate action to be taken.
    • Motivate staff to perform and contribute to the success of the business by creating an environment of teamwork through engaging with staff - remove (sharing information) and encouraging participation in decision making processes.
    • Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
    • Contribute to team effectiveness byfollowing the recruitment process when recruiting talent.
    • Maintain a capable - remove high performing team andensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
    • Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
    • Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list. sure internal stakeholders are satisfied with desk performance by daily interaction with the stakeholders and ensuring seamless integration.
    • Build and maintain trusting work relationships by constant engagement and providing pricing / technical assistance to relevant stakeholders.

    People Specification
    Essential Qualifications - NQF Level

    • Professional Qualifications/Honour’s Degree

    Preferred Qualification

    • Relevant Masters Degree; Relevant JSE Exams, ACI

    Preferred Certifications
    Essential Certifications
    Type of Exposure

    • Creating a business plan
    • Implementing a strategic plan
    • Measuring client satisfaction
    • Working with clients to solve client problems
    • Coaching and mentoring others
    • Trading discipline
    • Trading Risk Management
    • Trading competency in all market conditions
    • Assuming a key leadership role
    • Managing business risks

    Minimum Experience Level

    • 7 years experience in multi assets trading

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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