Fresh Jobs at Cape Union Mart

Duties and Responsibilities: 

• To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
• To manage and control the financial aspects of running the store to ensure store profitability.
• To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
• To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
• To deliver exceptional customer service to ensure the best customer experience.
• To build excellent relationships with all relevant service providers (internal and external)
• To manage human resources effectively by recruiting, planning, and administrating payroll properly
• To inspire, motivate, develop, and hold people accountable appropriately. 
• Align team members to Company culture and create fun.
• Implement all company policies and procedures.
• Maintaining health & safety practices

Behavioural Requirements:  

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability
• Delivering results and meeting customer expectations
• Follow instructions and procedures.
• Leading and supervising
• Achieving personal work goals and objectives

 Minimum Requirements: 

• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Experience: 

• Minimum of 5 years’ Store Management experience
• Minimum of 8 years' Retail experience 
• Experience in working in a large retail store with a turnover of more than R 20 million per annum.
   

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Job Description

• We’re looking for an experienced, highly organised Retail eCommerce Manager to lead our online trading operations and manage the team responsible for product catalogue, merchandising, website content and optimisation.
• This is a strategic operations role at the heart of our digital commerce engine. You’ll be responsible for ensuring our products, categories, content and onsite experience are accurate, optimised and trading effectively – while leading a high-performing team and collaborating closely with stakeholders across the business.
• If you’re a natural organiser, a clear communicator, and a leader who thrives in a fast-paced retail environment, this role is for you.

Key Responsibilities

Team Leadership & Delivery

• Lead, develop and support the eCommerce operations team.
• Oversee planning, priorities and workflow efficiency.
• Use data to drive performance and continuous improvement.

Cross-Functional Alignment

• Partner closely with Merchandising, Marketing, Studio, IT and Customer Service.
• Align teams on launches, campaigns and day-to-day trading.
• Communicate clearly on progress, risks and escalations.

Site Operations & Trading Excellence

• Ensure product data, imagery, categories and content are accurate, complete and customer-ready.
• Oversee onsite merchandising, search optimisation and key content updates.
• Maintain a consistent, SEO-aligned site experience and manage website issues.

Optimisation & Insight

• Monitor trading KPIs and customer behaviour.
• Use insights to improve content, category performance and overall site experience.
• Drive scalable processes and operational improvements.

About You

• You’re an experienced eCommerce operator who understands the mechanics of online retail inside out.
• You’re structured, calm under pressure and exceptional at keeping complex workflows moving.
• You’re a confident leader who enjoys coaching, developing and empowering others.
• You can collaborate with senior stakeholders and influence decisions with clarity and data.
• You have a strong eye for detail and take pride in a polished, accurate site experience.
• You thrive in a fast-paced environment where priorities shift quickly - and you’re always two steps ahead.

Requirements

• 3+ years experience in eCommerce trading, website operations or digital merchandising.
• Team leadership experience, with a track record of developing high-performing teams.
• Strong understanding of product catalogue management, onsite merchandising and content operations.
• Experience with eCommerce platforms and PIM systems.
• Strong analytical mindset with confidence interpreting data and using insights to drive decisions.
• Excellent communication skills, with the ability to convey complex information clearly to different audiences.
• Highly organised with exceptional planning, prioritisation and stakeholder management skills.
• Experience in process optimisation, workflow design or continuous improvement is a strong advantage.