Ecommerce Manager at Cape Union Mart

Job Description

• We’re looking for an experienced, highly organised Retail eCommerce Manager to lead our online trading operations and manage the team responsible for product catalogue, merchandising, website content and optimisation.
• This is a strategic operations role at the heart of our digital commerce engine. You’ll be responsible for ensuring our products, categories, content and onsite experience are accurate, optimised and trading effectively – while leading a high-performing team and collaborating closely with stakeholders across the business.
• If you’re a natural organiser, a clear communicator, and a leader who thrives in a fast-paced retail environment, this role is for you.

Key Responsibilities

Team Leadership & Delivery

• Lead, develop and support the eCommerce operations team.
• Oversee planning, priorities and workflow efficiency.
• Use data to drive performance and continuous improvement.

Cross-Functional Alignment

• Partner closely with Merchandising, Marketing, Studio, IT and Customer Service.
• Align teams on launches, campaigns and day-to-day trading.
• Communicate clearly on progress, risks and escalations.

Site Operations & Trading Excellence

• Ensure product data, imagery, categories and content are accurate, complete and customer-ready.
• Oversee onsite merchandising, search optimisation and key content updates.
• Maintain a consistent, SEO-aligned site experience and manage website issues.

Optimisation & Insight

• Monitor trading KPIs and customer behaviour.
• Use insights to improve content, category performance and overall site experience.
• Drive scalable processes and operational improvements.

About You

• You’re an experienced eCommerce operator who understands the mechanics of online retail inside out.
• You’re structured, calm under pressure and exceptional at keeping complex workflows moving.
• You’re a confident leader who enjoys coaching, developing and empowering others.
• You can collaborate with senior stakeholders and influence decisions with clarity and data.
• You have a strong eye for detail and take pride in a polished, accurate site experience.
• You thrive in a fast-paced environment where priorities shift quickly - and you’re always two steps ahead.

Requirements

• 3+ years experience in eCommerce trading, website operations or digital merchandising.
• Team leadership experience, with a track record of developing high-performing teams.
• Strong understanding of product catalogue management, onsite merchandising and content operations.
• Experience with eCommerce platforms and PIM systems.
• Strong analytical mindset with confidence interpreting data and using insights to drive decisions.
• Excellent communication skills, with the ability to convey complex information clearly to different audiences.
• Highly organised with exceptional planning, prioritisation and stakeholder management skills.
• Experience in process optimisation, workflow design or continuous improvement is a strong advantage.