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  • Posted: Oct 1, 2024
    Deadline: Not specified
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    Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Operations Administrator - Investor Services

    Job Summary

    • Are you currently responsible for the administration and reporting of all Custody and Trustee-related transactions within an Investor Services Operations function? If yes, then we are looking for an Operations Administrator who will play a crucial role in processing, monitoring, and reporting all Custody and Trustee-related transactions within our Investor Services Operations function. To ensure seamless execution while maintaining compliance with regulatory requirements.

    Job Description

    Your key responsibilities will include the following:

    Operations:

    • Administer all transactions relating to AIS products and services.
    • Identify and drive operational efficiency.
    • Monitor all transactions to ensure that the required standards of work are met during execution.
    • Ensure all transactions are executed within the relevant cut-off times.
    • Adhere to defined quality standards and standard processes to avoid risks to the bank through effective and efficient monitoring of transactions.
    • Escalate all issues that cannot be resolved to the Team Leader and Operations Manager immediately. eg: potential losses, client claims.

    Risk Management and Compliance:

    • Identify and escalate real and potential risks to the Operations Manager.
    • Design and implement risk reduction, mitigation and avoidance measures to address potential or identified risks
    • Maintain a good understanding of all governance applicable to AIS Operations
    • Comply and adhere to all internal audit and compliance requirements.

    Collaboration and Relationship Building:

    • Develop and maintain networks within the Absa Group across operational areas.
    • Maintain high personal visibility with crucial influencers within the bank and externally promoting the credibility of self and the business’s growing capabilities.
    • Maintain an excellent understanding of technical expertise and remain up to date with relevant market knowledge.

    Customer Service:

    • Ensure that the team delivers Excellent Service to all clients within agreed SLAs, by monitoring performance and tracking daily queues
    • Meet customer needs through the effective and efficient resolution of customer queries.

    Send in your application if you have the above experience and meet the below requirements:

    • Diploma / Certificate NQF level 6
    • 5 years or more Custody Operational Processing experience
    • Knowledge of regulatory and statutory requirements: Strate Rules

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Method of Application

    Interested and qualified? Go to Absa Group Limited (Absa) on absa.wd3.myworkdayjobs.com to apply

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