Operations Administrator - Investor Services at Absa Group Limited (Absa)

Job Summary

• Are you currently responsible for the administration and reporting of all Custody and Trustee-related transactions within an Investor Services Operations function? If yes, then we are looking for an Operations Administrator who will play a crucial role in processing, monitoring, and reporting all Custody and Trustee-related transactions within our Investor Services Operations function. To ensure seamless execution while maintaining compliance with regulatory requirements.

Job Description

Your key responsibilities will include the following:

Operations:

• Administer all transactions relating to AIS products and services.
• Identify and drive operational efficiency.
• Monitor all transactions to ensure that the required standards of work are met during execution.
• Ensure all transactions are executed within the relevant cut-off times.
• Adhere to defined quality standards and standard processes to avoid risks to the bank through effective and efficient monitoring of transactions.
• Escalate all issues that cannot be resolved to the Team Leader and Operations Manager immediately. eg: potential losses, client claims.

Risk Management and Compliance:

• Identify and escalate real and potential risks to the Operations Manager.
• Design and implement risk reduction, mitigation and avoidance measures to address potential or identified risks
• Maintain a good understanding of all governance applicable to AIS Operations
• Comply and adhere to all internal audit and compliance requirements.

Collaboration and Relationship Building:

• Develop and maintain networks within the Absa Group across operational areas.
• Maintain high personal visibility with crucial influencers within the bank and externally promoting the credibility of self and the business’s growing capabilities.
• Maintain an excellent understanding of technical expertise and remain up to date with relevant market knowledge.

Customer Service:

• Ensure that the team delivers Excellent Service to all clients within agreed SLAs, by monitoring performance and tracking daily queues
• Meet customer needs through the effective and efficient resolution of customer queries.

Send in your application if you have the above experience and meet the below requirements:

• Diploma / Certificate NQF level 6
• 5 years or more Custody Operational Processing experience
• Knowledge of regulatory and statutory requirements: Strate Rules

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)