Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982, as an express operator, Aramex rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering. Our range of services includes international and domestic express delivery, freight forwarding, integrated logistics solutions, consumer retail services, and e-commerce solutions. At Aramex, our unique business model and commitment to innovation drive every strategic decision
As an Operations Manager in Aramex, you will work with multiple business and technical teams to manage successful delivery performance, driving continuous improvement, and exceed the expectation of the customers by ensuring deliveries are quick, accurate and cost effective.
Job Description
Manage the operational excellence of the George Operations.
Deliver sustainable cost benefits to the business.
Ensure that all operational aspects are managed in accordance with company requirements
Manage and deliver projects within time and budget when required.
Interact with Sales and create a pro-active working relationship to enable us to deliver world class service.
Manage the operations and any other tasks required to meet company requirements
Implement and meet agreed KPI’s.
Develop a culture of pride and excellence in your area of responsibility.
Ensure that agent SLA’s are met and enforced.
Manage all assets under your control correctly.
Effective and efficient management of collections and deliveries
Compile Route Optimization reports as well as SLA reports
Monitoring of the collection and delivery performance
Problem identification, analysis and implementation of solutions
Ensuring that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct.
Monitoring and ensuring the safety and security of staff
Job Requirements - Experience and Education
Matric (Grade 12)
Tertiary qualification in Logistics is advantageous
Must have a valid Code 8 Driver’s license
MS Office applications (Word, Excel, & Outlook)- Advanced Excel & Power BI
Must have at least 5 years’ experience in Operations
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