Latest Jobs at Aramex South Africa

Purpose of the Job

• As an Area Sales Executive in Aramex, your primary objective is to drive revenue growth, secure new clients, and building lasting relationships within your assigned area. This role requires a proactive approach to identify new business opportunities, exceed sales targets, and contribute to the overall success of our company.

Job Description

• Prospect for new clients, generate leads, and close deals to achieve assigned sales targets
• Develop and execute plan to maximize sales opportunities and market share within your designated area
• Build strong relationships with assigned customers
• Foster long-term partnerships and to ensure a seamless client experience
• Collaborate effectively with internal stakeholders like the CRM team to ensure data accuracy data and efficient customer analysis
• Prepare regular reports on sales activity, pipeline health, and customer interactions to provide valuable insights
• Assist the collection team to resolve overdue customer accounts, ensuring timely payments
• Ensure KPIs are met (Sales targets, visits, opportunities, number of new accounts)
• Provide regular feedback about competitor activities to support strategic decision-making

Job Requirements - Experience and Education

• Bachelor’s degree in business or any other relevant field.
• Minimum of 2-3 years of relevant working experience, preferably in the logistics and shipping industry
• Proven track record of attaining organizational and personal sales objectives – Results Oriented
• Fluency in English; additional language skills are advantageous.
• Excellent Communication and Presentation skills
• Proficient in working with Global and local leaders to develop short and long-term goals that are specific to our commercial organization – Results Oriented
• Strong Negotiation Skills, incorporating various strategies and desired outcomes.

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Purpose of the Job

• The Contact Center Executive at Aramex will be responsible for delivering exceptional customer service by managing customer inquiries, resolving issues, and providing information about products or services. This role plays a critical part in ensuring customer satisfaction and loyalty through efficient communication and problem-solving.

Job Description

• Provide personalized customer service by responding to the needs of each customer
• Log shipment collection requests.
• Track customers’ shipments to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized
• Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
• Provides products and service information to customers as needed.
• Answer customers’ general inquiries.
• Initiate telephone calls with the customers to gather initial information about location/address and preferred timing for shipment delivery.
• Verify information, in case of multiple delivery for same customer.
• Answer customers’ incoming calls to acquire locations for personalized shipments
• Act as an inbound executive by answering Customers’ calls in case of customers’ complaints related to a non-delivered or delayed shipment, or any inquiries related to general or personalized service or products.
• Manage customers’ expectation in the most professional customer-centric manner.
• Provide tailored customer service and respond to the needs of each customer as service/deliveries are personalized per customer.

Job Requirements - Experience and Education

• Bachelor’s degree or equivalent experience in customer service or a related field.
• 1-2 Years Experience in customer service or call center role.
• Proficient with contact center systems (CRM tools, ticketing systems, etc.) and basic office software (MS Office). Flexible with all shifts
• Previous experience handling customers’ inquiry via phone, email or live chat is preferred.

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Purpose of the Job

• As an Operations Manager in Aramex, you will work with multiple business and technical teams to manage successful delivery performance, driving continuous improvement, and exceed the expectation of the customers by ensuring deliveries are quick, accurate and cost effective.

Job Description

• Manage the operational excellence of the George Operations.
• Deliver sustainable cost benefits to the business.
• Ensure that all operational aspects are managed in accordance with company requirements
• Manage and deliver projects within time and budget when required.
• Interact with Sales and create a pro-active working relationship to enable us to deliver world class service.
• Manage the operations and any other tasks required to meet company requirements
• Implement and meet agreed KPI’s.
• Develop a culture of pride and excellence in your area of responsibility.
• Ensure that agent SLA’s are met and enforced.
• Manage all assets under your control correctly.
• Effective and efficient management of collections and deliveries
• Compile Route Optimization reports as well as SLA reports
• Monitoring of the collection and delivery performance
• Problem identification, analysis and implementation of solutions
• Ensuring that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct.
• Monitoring and ensuring the safety and security of staff

Job Requirements - Experience and Education

• Matric (Grade 12)
• Tertiary qualification in Logistics is advantageous
• Must have a valid Code 8 Driver’s license
• MS Office applications (Word, Excel, & Outlook)- Advanced Excel & Power BI
• Must have at least 5 years’ experience in Operations
• Must have minimum 2 years management experience

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Purpose of the Job

• The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.

Job Description

• Manage and maintain the CRM system, ensuring data accuracy and integrity for customer records.
• Analyze customer data to identify trends, preferences, and opportunities for improving customer engagement and satisfaction.
• Develop and implement customer retention strategies to enhance loyalty and reduce churn rates.
• Collaborate with sales, marketing, and customer service teams to align CRM activities with company goals and initiatives.
• Support the execution of marketing campaigns by segmenting customer data and targeting specific customer groups.
• Monitor customer interactions and feedback to improve service delivery and address potential issues proactively.
• Generate reports and dashboards to track CRM performance metrics, customer trends, and campaign effectiveness.
• Train and support staff in using the CRM system effectively to enhance customer interactions.
• Assist in developing and updating CRM processes and best practices to improve overall customer relationship management.
• Maintain a thorough understanding of Aramex’s services and offerings to provide accurate information to customers.
• Respond to customer inquiries and issues related to their accounts, ensuring prompt resolution and follow-up.
• Participate in cross-functional meetings to share insights and collaborate on customer experience improvement initiatives.

Job Requirements - Experience and Education

Education:

• Bachelor’s degree in business administration, logistics, marketing, or a related field is preferred.

Experience:

• Minimum of 5-6 years of experience in CRM management, customer service, or marketing, preferably in the logistics or e-commerce industry.
• Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.