Jobs at Signant Health

KEY ACCOUNTABILITIES - Function

• Manage and lead the initial project delivery tasks, including, but not limited to the software development lifecycle (SDLC) of Simple to Medium complexity studies.
• Ensure project systems are built and released in accordance with client expectations inclusive of leading the project system change control process.
• Support the implementation of complex, multi product projects as needed.
• Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirements.
• Review, approve and maintain project and corporate systems and documentation.
• Handle client escalations independently and work with internal and client teams to resolve. Escalate as appropriate in a timely manner.
• Responsible for quality of communication with client - cadence, content and audience. Serves as the primary contact for customers on assigned projects.
• Accountable for financial health of the assigned projects. This can include vendor services, licensing, payments, invoicing, devices, resource assignments and vendor management activities.
• Collaborate with other functional areas for project delivery to ensure timelines and client expectations are met within budget.
• Responsible for identification and documentation of Incident Reports with Quality Management group. (Inclusive of Client Notification and Closure)
• Responsible for reporting of project status updates.

KEY ACCOUNTABILITIES – Role

• As a Project Manager, the employee is expected to recognize the importance of and to create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Responsible for compliance with Company Procedures in support of client deliverables.
• Recognize, exemplify and adherence to the company values which center around our commitment to People, Clients, and performance.

DECISION MAKING AND INFLUENCE

• Demonstrated ability to lead through influence.
• Capable of weighing risks and making decisions that align with Signant values and strategy.
• Manage customer escalations effectively, with follow up and closure.

You’ll need to bring:

• Bachelors’ degree or equivalent or relevant experience
• Understanding of the software development life cycle and the specification and configuration of software products
• Able to multi-task and work with multiple team members
• Must have excellent time management, communication (oral and written), and organizational skills
• Must be detail, and first-time quality delivery, orientated
• Must have solid MS Office Suite experience – Word, Excel, MS Project, PowerPoint
• Ability and experience of direct project activities and ensuring customer satisfaction while understanding and adhering to the study budget
• Must be comfortable speaking in front of diversified and/or large audiences
• Must be able to communicate and engage effectively with all levels of the organization and have excellent written and spoken English skills
• Must have experience in a Project Management role OR equivalent
• Must show initiative and be able to work independently as needed

Desirable:

• Background in Pharmaceutical, Medical education and/or CRO
• Experience of clinical trials/pharmaceutical industry/life sciences
• Ability to travel for business trips (overnight business trips could be expected quarterly)
• Experience/understanding of the clinical research environment and GCP principles is preferred
• PMP or equivalent certificate.

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As part of our team, your primary responsibilities will be:

• Perform Administrative CRM tasks such as: User Activation, User Deactivation.
• Analyze and complete reoccurring CRM and Commercial Data maintenance such as: Territory Model updates, Account Alignment, Opportunity Ownership, Quota Assignment.
• Work with the Commercial Enablement Team on CRM updates and follow User Testing Scripts/Ad Hoc testing to validate system updates.
• Process Data updates to improve data accuracy in the commercial systems.
• Working within the Sales, Commercial Operations, and Marketing management functions of the business to monitor and measure sales performance against plan on an ongoing basis providing regular updates to internal stakeholders as necessary.
• Review accuracy of booking and opportunity information throughout the organization with specific and appropriate hand offs to the contracts and finance departments.
• Drive deeper insight into sales trends and new areas of opportunity by providing analysis of appropriate data including but not limited to:
• Booking analysis
• Activities
• Sales lifecycle
• Customer/account/contact info
• Execute and enforce, when required, existing CRM process to provide the Finance function increased visibility and easy access to compensation payment data.
• Other tasks as defined by the Director, Commercial Technology or the VP, Commercial Operations.

DECISION MAKING AND INFLUENCE:

• This individual will have a proven track record of operating as part of a successful sales and marketing organization. An ability to understand the sales function from a process perspective is important.

What You'll Bring:

• Bachelors degree with a minimum of 3 years’ experience in Sales Analytics.
• Proficient in Excel.
• Ability to follow multi-step tasks and summarize results.
• The ability to work in a high growth environment where change is constant.
• Strong time management skills with the ability to prioritize and meet deadlines.
• Strong intellect and business acumen.
• Able to communicate fluently and concisely across a range of cultures.
• Ability to collaborate across and within departments.
• Self -motivator and starter.

Desirable:

• Salesforce.com experience or comparable software.