Receptionist - CSD at South African Reserve Bank

Brief description

The main purpose of this position is to provide a professional and courteous reception service to the SARB visitors.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Receive and welcome South African Reserve Bank visitors, maintaining a calm, courteous and professional demeanor at all times.
• Organise self to ensure that work allocated is completed within set time and defined standards independently.
• Receive, screen and respond to incoming telephone calls using own initiatives and where appropriate deal with queries and/or route calls to appropriate people.
• Ensure that internal hosts are contacted timeously on arrival of visitors to the Bank.
• Adequately respond to the public’s queries and redirect them to the relevant staff members where necessary.
• Perform general administrative duties which include registering visitors, managing the allocation and return of visitors’ and parking cards as well as maintaining the visitors register. 
• Administer and maintain records pertaining to the issuing of access cards in accordance with relevant legislation.
• Provide regular reports to the Team Leader in relation to the reception operations. 
• Willingly and independently make useful and meaningful changes to the manner in which he/she works within set time and defined standards.
• Maintain a safe and clean reception area by following operating procedures and processes.
• Answer and divert calls through switchboard.
• Take and forward messages received when person requested is not available.
• Assist with telephone inquiries by gaining and keeping abreast of matters within different Departments.
• Record and report on telephonic trends and discussions.

QUALIFICATIONS

Job requirements 

To be considered for this position, candidates must be in possession of:

• A minimum of Grade 12,
• Certificate in Reception or Call Centre 
• Registered PSIRA grade D/E officer would be an added advantage and
• two to three years’ of reception experience in a Corporate Environment.

Additional requirements include:

• Service delivery equipment/ tools/ machinery operating knowledge and skill
• Service delivery reporting knowledge and skill; and 
• Service delivery knowledge and skill