Search Coordinator at Clicks Group

Introduction

• Own and continuously optimise onsite search to improve findability, conversion, and customer experience across web and app.
• This role is accountable for the day-to-day configuration and performance management of Algolia, ensuring search relevance, merchandising rules, synonyms, redirects, and analytics are used to drive sales and reduce customer friction.

Job description

Job Objectives:

Key Outcomes

• Improve search conversion and revenue contribution 
• Reduce “no results” and poor relevance experience
• Increase product discovery and engagement with search-driven navigation
• Enable fast, controlled search changes for campaigns, ranges, and business priorities

Core responsibilities

• Search operations and merchandising
• Manage Algolia rules, synonyms, redirects, facets, filters, ranking strategy (as permitted), and query suggestions
• Create and maintain campaign rules (e.g., “Black Friday deals”, seasonal landing results, brand priorities) with expiry dates and governance
• Ensure high-value queries (top searches) consistently return relevant, in-stock products and correct categories
• Maintain search landing pages and query redirects where needed

Relevance and optimisation

• Run weekly relevance reviews using Algolia analytics (top queries, zero-results, click-through, conversion, abandonment)
• Continuously tune relevance levers: synonyms, typo tolerance settings (where applicable), query rules, facet ordering, and result filtering
• Identify poor-performing queries and implement fixes (content, metadata, synonyms, rules, or range changes)
• Partner with trading and category teams to align search results to commercial strategy without breaking relevance trust

Data and catalogue readiness

• Work with Master Data/Product Content teams to ensure product titles, attributes, taxonomy, brands, and rich metadata support search performance
• Define required searchable attributes and faceting standards (e.g., brand, concern, ingredient, skin type, size, price bands)
• Monitor indexing health and flag issues (missing attributes, bad taxonomy, duplicates, incorrect availability, broken variants)
• Testing and continuous improvement
• Set up and coordinate A/B tests (Algolia AB testing if available) for relevance strategies, ranking approaches, and UX changes
• Translate customer feedback and analytics into a prioritised optimisation backlog
• Document changes, learnings, and outcomes for auditability and repeatability                                 

Minimum requirements

Job Related Knowledge & Skills:

• Strong analytical skills: can diagnose issues from query-to-product and recommend fixes
• Understanding of retail taxonomy, product attributes, and customer intent
• Strong stakeholder management and ability to balance relevance trust with commercial priorities
• Detail-oriented and process-driven (change control and hygiene) 
• Content management
• Project coordination
• E-commerce skillsSales force
• Analytical skills
• Google Analytics 

Job Experience

• 2–5 years in eCommerce trading, digital merchandising, onsite search, or analytics

Education

• Digital/ social media management 
• Marketing/ Business Management 

Competencies

• Deciding and Initiating Action
• Working with People
• Persuading and Influencing
• Analysing
• Learning and Researching
• Delivering Results & Meeting Customer Expectations
• Achieving Personal Work Goals and Objectives