As a Senior Business Analyst (Salesforce), you will be responsible for creating, refining, and clarifying the detailed definition of the business need, designing the corresponding business processes, and supporting the implementation of the associated business solution.
You will work in cross-functional Agile teams, including Product Owners, Developers, Testers, Scrum Masters, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer and Colleague Experiences.
You will be recognised as a lead specialist in the Salesforce domain within the organization. As such, you are expected to keep abreast of developments in both the system and the industry, and have a fair level of subject matter expertise in this domain.
KEY RESULTS AREAS
Collaborate with Service Operations, Back-Office, other Product Owners and other stakeholders to identify and document business requirements for Saleforce in an Agile environment
Work with Service Ops Product Owner, Architects and Development teams to design and develop Salesforce solutions that meet customer and colleague needs
Analyze and translate business requirements into artefacts that define and express the requirements, including:
User Stories
Acceptance Criteria (Gherkin)
Business Processes
Business Rules
Wireframes
Data Requirements (including observability, analytics and reporting)
High-level Solution Designs
Run Grooming sessions
Proactively manage project timelines, and deliverables, utilising and engaging in, Agile practices, including sprint planning, daily stand-ups, and retrospectives
Conduct user acceptance testing and ensure that systems and processes are performing as expected
Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives
Proactively identify opportunities for process, product and systoem improvements and propose solutions to increase efficiency and effectivenessProvide guidance/support to Salesforce users
Constantly engage with the Service Operations Product Owner and SMEs to craft and maintain the stategic and tactical visions for Salesforce in the Bank
Drive innovation in the Service Ops area
Where necessary, serve as a Salesforce and Service Ops SME to support other BAs and POs.
Support the Salesforce Technical lead with ad hoc User Support, etc.
ROLE REQUIREMENT
7+ years of proven experience as a Business Analyst/Senior Business Analyst
At least 5 years working with Salesforce, ideally in a Service enviroment
Experience with system implementation, testing, and deployment, ideally in Retail Banking
Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors
Technical expertise in Salesforce would be advantageous
Specific experience requirements:
Retail Banking
Digital Banking (online and mobile app)
Salesforce (Service required, Sales advantageous)
Ability to assess rapidly changing technologies and apply them to business needs.
Experience in messaging platforms, protocols, and techniques such as Kafka, and event sourcing.
Experience deploying applications in cloud-based platforms such as AWS, Azure, and GCP. AWS is preferred.
Document data mappings between front-end and back-end systems.
Experience with gathering end user requirements and writing technical documentation leveraging Agile and other frameworks
Time management and multitasking skills to effectively meet challenging deadlines
Ability to suggest innovative solutions based on new technologies and latest trends
Understanding of data security and data access controls and design aspects
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