Senior Patient Recruitment Lead at IQVIA

Job Description:

• As a Senior Patient Recruitment Lead you will be at the core of delivery of patient recruitment and retention solutions.
• You will have a key role in the implementation and delivery of innovative deliverables to enroll and engage patients in clinical trials.
• You will work very closely with the clinical and project leadership teams, and partner with our in-house experts such as Technology, Data sciences, Marketing, Creative and Content Development.
• You will lead and oversee large, high-value programs and complex projects and be responsible for program/project success, including meeting key performance metrics, delivering within budget and customer satisfaction.
• You will identify potential opportunities for new scope to be added to maximize delivery using creative thinking and engaging with the Strategic Lead team.
• You will lead innovation implementation through process review, driving improvement activities and creating/delivering training as the Subject Matter Expert for products, services and industry trends.
• You will be a champion for our end-to-end solutions to both our internal and external clients.
• You will also be a role model for our junior members of staff and support with their mentoring and development. You will be supported in your own career development activities with multiple opportunities within Strategy, Delivery, Team leadership, Site support and Marketing.

Responsibilities

• Collaboration with internal delivery teams to manage the coordination, planning and implementation of Patient Recruitment and Retention tactics, proposed by the Strategic Lead team, to positively impact recruitment and retention rates for large programs and complex studies.
• Serve as the primary point of contact for clients and the ultimate responsible for the execution and delivery of the Patient Recruitment scope, as defined by the Strategic Lead team and per the contract with IQVIA.
• Serve as the patient recruitment expert for internal project teams, clients and other internal stakeholders to implement and deliver operational recruitment plans on new and/or existing projects needing recruitment and retention services.
• Work as a partner with the Clinical Lead on recruitment strategy plans development
• Communicate with clients and project teams to implement, monitor and report on the impact of recruitment/retention tactical plan; proactively make additional operational and tactical recommendations based on study performance.
• Lead operational and tactic-related project activities for the study team and clients to ensure that overall project milestones are met.
• Manage the scope of work, objectives, quality of deliverables and other activities of assigned projects (based on scope, may manage a team of Leads and Specialists) on time and on budget.
• Management of assigned project budget(s) to meet financial and company goals.
• Responsibility for financial reporting, tracking and ensuring the financial health and success of the project.
• Develop and implement risk management plans for minimizing impact on project objectives and deliverables.
• Represent IQVIA Patient Recruitment at site/client-facing meetings (i.e. Kick off meetings, Investigator Meetings, Face2Face, etc.) to present strategy/rationale, train CRAs and site staff, and conduct recruitment support workshops as required.
• Maintain knowledge of current recruitment trends, vendors, deliverables and technologies to increase productivity and recommend additional support as needed.
• Provide technical expertise as able in support of project-specific and interdepartmental training efforts.
• Support continued process improvement to ensure quality in the unit.

Required Knowledge, Skills And Abilities

• Strong project management experience including directing a team and management of budget and financials.
• Work well under pressure and ambiguity
• Excellence on client management skills
• In-depth knowledge of the drug development processes across all functional areas.
• Knowledge and ability to apply ICH Good Clinical Practice and applicable regulatory guidelines.
• Comfortable working with data and technology.
• Excellent organizational, collaboration and problem solving/critical thinking skills.
• Excellent time management skills and ability to manage competing priorities.
• Strong interpersonal skills and impactful presentation skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Knowledge of the digital development process as well as the creative process is preferred
• Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word and Excel.
• Excellent written and verbal communication skills including good command of English.
• Ability to influence effectively within IQVIA team and project teams including Therapeutic Strategy Lead, Project Lead, Clinical Lead, CRA and the client.
• Ability to work creatively and independently in a complex global environment.
• Ability to adapt and be flexible to changing priorities.

Minimum Required Education And Experience

• Bachelor’s degree in a healthcare or other scientific discipline or educational equivalent; 6 yrs. of relevant industry experience; or equivalent combination of education, training and experience

Physicial Requirements

• Extensive use of keyboard requiring repetitive motion of fingers.
• Extensive use of telephone and face-to-face communications requiring accurate perception of speech.
• Regular sitting for extended periods of time.
• May require some travel.