Underwriter: Commercial & Personal Lines at PSG Konsult Ltd

Job description:

• To provide underwriting assistance to the Advisers. The position will focus on commercial and personal lines.

Responsibilities:

• Daily task prioritizing
• Overseeing office WhatsApp line & office email inbox.
• Setting up monthly team meetings, topical to New Business, Cancellations, Claims, Renewals and identifying problem areas and solutioning with team and record keeping of meeting minutes.
• Maintaining E-signature templates according to PSG/Insurer standardized documents.
• Supporting with compliance audits to ensure any discrepancies are attended to and rectified.
• Commission reconciliation of new business/referrals and commission statements.
• Client visits along with adviser as required.
• Creating and maintaining client asset registers where relevant.
• Preparing quotes according to PSG Summary Needs Analysis compiled with clients.
• Compiling quote summaries for commercial policies and submitting quote requests to commercial insurers.
• Preparing standard docs such as PSG quote comparison relating to received quotes for adviser to discuss with client.
• Processing accepted quotes, preparing relevant onboarding documents.
• Ensuring compliance requirements are met and supporting documents uploaded.
• Overseeing welcome packs and supporting documents are distributed timeously.
• Managing client folders in Sharepoint.
• Updating renewal lists following activation of policies.
• Retrieving relevant supporting documents from clients according to insurer requirements, COC’s, LPG installation certificates, tracking device certificates etc.
• Overseeing policy amendment tasks are completed and correspondence uploaded.
• Attending to Insurer queries and record keeping of correspondence to clients.
• Ensuring Policy changes are communicated to clients timeously.
• Facilitating insurer surveys with clients.
• Scheduling confirmation of cover of client’s assets under finance contracts and distributing coc’s to finance houses according to schedule.
• Processing and communicating cancellations accordingly.
• Ensuring unpaid premiums are communicated to clients timeously and arranging alternative payments
• Dedicated claims processing with efficiency, overseeing claims.
• Efficient record keeping of claim progress and correspondence to & from insurer/client/Service providers.
• Obtaining relevant claim documents from various parties as required.
• Liaising with clients, assessors and service providers regarding claims.
• Attending to client emergencies after hours.
• Adequate record keeping of policies & renewal dates scheduling.
• Ensuring policy renewal packs are distributed to clients two months before renewal dates.
• Ensuring client appointments have been scheduled for renewals.
• Creating tasks and attending to policy amendments following renewal meeting

Minimum Requirements:

• Grade 12/Matric
• Fully computer literate (Microsoft Office 365: Word, Excel and Outlook)
• NQF Level 4 Certificate in Short term insurance
• Regulatory examination RE5 successfully completed
• 2- 3 years relevant work experience in Short term insurance – Commercial and personal lines
• Minimum 2 Years Personal Lines Underwriting Experience
• Must have own transport/be able to commute to the office
• Fluent in written and spoken English and one other official South African language

Competencies Required:

• Empathy
• Integrity
• Resilient
• Responsibility
• Attention to detail
• Ability to operate independently
• Good verbal and written communication skills
• Good administration skills
• Excellent planning and organizing skills
• Problem solving and analysis
• Time management skills
• Good negotiation skills.
• Strong work ethic, able to work with high volumes of pressure
• Highly client focused with good interpersonal skills. (Customer Service)
• Teamwork

Closing date:    

• 06-Feb-2026