Active Jobs at Absa Group Limited (Absa)

Job Summary

• Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. | Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. | Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments | : | : | : | : | :

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements |
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy
• Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted |
• Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes
• Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed
• Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks
• Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• In this role you will contribute to management by identifying and mitigating legal risks across the Debt Capital Markets and Advisory businesses (Equity Capital Markets, Debt Capital Markets and M&A) in South Africa and where applicable or required across the continent. You will be expected to provide accurate, expert and specialised legal advice on legal and regulatory matters and be involved in the structuring of transactions in line with the relevant and general banking practices, procedures and regulations. You will also be a key point of contact on a day-to-day basis for the business teams, and responsible for providing on the go pro-active legal advice.
• This role is suited to a candidate with a B-degree in Law, Admitted attorney or Advocate as well as 5-8 years or more relevant experience as an in-house legal counsel in a financial institution, other corporate, in a reputable law firm.

Job Description

Accountability: Legal Risk

• To provide highly specialised legal advice and support to the dedicated area of support.

Accountability: Leadership & Management

• Demonstrates strong relationship management skills with clients
• Plan and manage projects and matters through to completion, including resourcing
• Contribute to the development and implementation of team objectives and strategy and provide high quality support to the business as required by interacting with different legal and business stakeholders.
• Work independently with minimal supervision and demonstrate the ability to supervise where appropriate

Accountability: Commercial

• Demonstrate strong analytical skills and solve complex problems creatively and effectively
• Drives good cost control behaviour, especially around external spend and consistently deliver against a broad range of competing target
• Manage external counsel and represent AGL on relevant industry forums and professional bodies where required
• Add value in commercial as well as technical discussions, and provide training that is beneficial / informative to internal clients 

Accountability: Risk and Control

• Actively raise the profile of the legal function and improve on Legal Key Risks
• Manage and create awareness by embedding legal policies and control requirements in all areas of the business
• Provide appropriate challenge and equally be robust in the face of challenges
• Build strong risk partnerships with colleagues in other functions (especially key control areas)
• Fully understand the role of legal in AGL and how it interacts with other functions and the business.

Accountability: Teamwork: 

• Proactively collaborates across different teams and geographies within Legal to break down silos
• Provide objective and constructive feedback and openly shares knowledge and expertise

Accountability:  Technical

• Acts as a trusted advisor to business and other infrastructure areas; understands market and legal developments and their impact on business
• Contribute to industry-wide initiatives and have a good network amongst peer group externally

Education

• Bachelor Honours Degree: Law, Military Science and Security (Required)

go to method of application »

Job Summary

• We are looking for someone who is passionate about technology, who has experience working  with technology infrastructure and systems analysis.  The successful candidate will join the Compliance Monitoring & Testing team to ensure adherence to relevant laws, regulations and internal polices of the business and execute monitoring assignments in accordance with the Group Compliance Assurance Methodology, relevant policies, procedures and quality standards.

Job Description

• Execute all of the monitoring/audit phases - planning and scoping (identification of risks and controls), fieldwork (execution of design and operating effectiveness assessments) and reporting (ensure audit observations and planned actions are agreed with management for factual accuracy).
• Ensure that delivery adheres to the Compliance Assurance Methodology and quality standards.
• Prepare monitoring/audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.

Stakeholder engagement and Portfolio management

• Develop and maintain relationships with business (including 1and 2 Line of Defense) and actively monitor the compliance risk profile of the business to inform assurance planning, reporting and delivery.
• Support the Combined Assurance effort across the 3 LOD to strengthen the control environment.​

Knowledge and skills

• Practical experience of development and execution of IT General and Application Controls, analytics programs to assess risk and related control environments as part of an internal or external audit role/function, or as part of a risk management function
• In-depth working knowledge of GRC systems and integration with Data Lakes (e.g. Auditbond, Archer GRC, Hadoop & AWS Data Lakes)
• In-depth knowledge of relevant financial regulations and industry best practices.
• Practical experience of data analysis, visualization/dashboard tools and techniques
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Detail orientated and thorough
• Ability to work independently and as a part of a team

Education:

• B Degree (e.g. Commercial, Informatics, Statistics, Computer Science, Audit)
• Programming / software development experience
• Min of 5 years in compliance, risk management or audit within a financial institution

Advantageous:

• Cyber security skill and experience such as security assessments, firewall wall configuration, DevSecOps, etc.
• Experience doing technology or cyber security audit or assurance work
• CISA - Certified Information Systems Auditor; CIA - Certified Internal Auditor; CFSA - Certified Financial Services Auditor; CCSA - Certification in Control Self-Assessment
• Cyber security industry accreditation/certification (e.g. CND, S+, CEH, ISO 27000)
• Knowledge of data mining

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administration: Effectively fulfil all required administrative duties, including tracking and reporting. | Customer Experience: To provide service excellence and achieve customer satisfaction. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.

FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):

• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• The Collections Strategy Analyst will develop and implement effective collections strategies, ensuring alignment with portfolio objectives and regulatory requirements. The ideal candidate will leverage their analytical expertise to drive strategy enhancements to manage credit risks effectively.

Job Description

Risk Management

• To conduct quality credit risk assessments and reviews,
• Proactively manage credit risks associated with clients,
• Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions
• Data and Systems Management:
• To produce and analyze relevant management information and insights management

Governance:

• Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints.

Portfolio Management:

• Demonstrate an in-depth understanding of the portfolio, including performance drivers and risk factors.
• Maintain clarity on collections, impairments, and the drivers impacting them.
• Align to and implement documented strategies and policies within the portfolio.
• Conduct high-quality credit risk assessments and reviews for BAU (Business-As-Usual) processes and strategies.
• Design and develop data-driven collections strategies, identifying gaps, providing solutions, and aligning them with overall portfolio objectives.
• Embed improvements into collections strategies through rigorous research and data interrogation.

Data and Systems Management:

• Manage BAU, ad-hoc, and automated processes with efficiency.
• Produce and analyze management information and insights within stipulated SLAs.
• Perform data analysis and processing, including sourcing, cleaning, validating, and consolidating large datasets using advanced SAS skills.
• Identify trends and anomalies to support data-driven decision-making.

Governance and Compliance:

• Adhere to the bank's credit risk policies and ensure compliance with all relevant legislation.
• Support end-to-end audit and governance processes to maintain high standards.
• Investigate and provide thorough feedback on exceptions, ensuring adherence to governance standards.

Stakeholder and Customer Management:

• Present analytical results and strategic proposals to both technical and non-technical audiences.
• Build and maintain strong relationships with internal and external stakeholders, fostering collaboration.

Soft Skills:

• Communicate complex data and strategies effectively to varied audiences.
• Exhibit professionalism in all interactions and tasks.
• Manage time and workload effectively to balance competing priorities.

Qualifications and Experience:

• Preferred Qualification: Bachelor’s degree in BMI, Mathematics, Statistics, Engineering, or Commerce.
• Experience in financial services is advantageous.
• SAS skills and experience with data analysis and processing techniques.
• Strong understanding of collections, impairments, and credit risk management.

Personal Attributes:

• Detail-oriented with a strong analytical mindset.
• Proactive and self-motivated, with a focus on delivering results.
• Excellent interpersonal skills to manage stakeholder relationships and drive collaboration.

Qualifications and Experience:

• Preferred Qualification: Bachelor’s degree in BMI, Mathematics, Statistics, Engineering, or Commerce.
• Experience in financial services is advantageous.
• SAS skills and experience with data analysis and processing techniques will be advantageous.
• Understanding of collections, impairments, and credit risk management.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
• empowering climate within the team, sharing knowledge, experience, best practice and
• providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

go to method of application »

Job Summary

• To provide advice and support in operational management and to develop, maintain and enhance operational business relationships, through the execution of predefined objectives as per agreed SOPs.

Job Description

• Intake and reporting of the deceased estate to the Master of the High Court;
• Place statutory advertisements; obtain all relevant information from the various stakeholders;
• Draft the liquidation and distribution account and reconciliation statements,;
• Lodge the Liquidation and Distribution account with the Master of the High Court;
• Instruct the Absa panel attorneys to attend to the transfer of the fixed property into the heirs names and ensure completion thereof;
• Submit any outstanding tax returns to SARS, obtain final tax assessment from SARS and finalise the deceased estate.
• Achieve set production target as set out by management.
• Keep clients updated on progress of the estate by reporting on a monthly basis (telephonically, written correspondence, etc) in a professional manner to ensure that a high standard of customer service is given.
• Maintain a high standard of service during the administration process without any supervision, by providing excellent customer service and immediate attention to client needs.
• Build and maintain a relationship with various stakeholders (i.e. valuators, auctioneers, attorneys, Master of the High Court, South African Revenue Service) by continuously engaging and ensuring satisfactory client service and good relations.
• Be knowledgeable on the Estate Administration Act, in order to comply with all the legal aspects in deceased estates.

Education and Experience Required:

• National Diploma in Estate and Trust or Deceased Estate Administration Course via Law Society of SA or equivalent NQF level 5 qualification or higher. Two (2) years’ experience within deceased estate administration environment.
• Knowledge of Administration of Estates Act (Solid)
• Knowledge of Intestate Succession Act (Solid)
• Knowledge of Financial Statements (Basic), Knowledge of Estate Duty Act (Basic)
• Knowledge of Wills Act (Basic).
• Knowledge of Income Tax Act (Basic)

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• We are seeking an experienced and hands-on Specialist Salesforce QA Engineer to join the high-performing Integrated Channels team within Everyday Banking.Design automation testing plans and develop automation test scripts for multiple technical products / services (pre, during & post deployment) in both ‘Run & Change’ contexts and align to chosen application testing frameworks & guidelines. Testing may apply to all or a combination of the following front-end, back-end, integration, performance, scalability and regression testing of solutions. This entails full responsibility for ensuring products are protected through quantifiable test coverage & metrics.

Job Description

QA Engineering

• Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as an QA automation specialist engineer
• Actively participate in daily Scrum and project planning meetings.
• Participate and analyze test automation requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads) – using design specifications and technical documentation (e.g. Business Briefs, User Stories, Architecture & Integration documentation)
• Prepare QA & Automation testing documentation (planning, design, execution and sustainability)
• Develop automation test plans
• Develop and execute automated test scripts using various technologies (automated scripts, test harnesses, SQL scripts etc.)
• Perform various types of automation testing (regression, integration, black box, scalability)
• Evaluate automated test cases and analyse & report results
• Facilitate test plan / case reviews within squads
• Work with product engineers to evaluate software / solution quality & provide recommendations for improvement / enhancement
• Contribute to the design and selection of testing frameworks for business applications
• Deliver all automation & technical testing deliverables on time (always)
• Provide the required project / scrum related information / feedback on deliverables (e.g. progress, tracking, quality etc.)
• Conduct performance monitoring on applications / components of applications for which you’ve designed and executed test scripts / plans
• Produce quality and testing outcome metrics and reports

DevOps

• Follow engineering best practices and continuously improve on engineering knowledge to successfully shift our QA capability forward
• Leverage coding language understanding & expertise to deploy testing requirements for specific products / services
• Understand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developed
• Shift from testing features to supporting & being accountable for full product delivery

Risk & Governance

• Ensure compliance with technical risk and governance requirements
• Ensure work is compliant with automation testing frameworks and standards
• Proactively identify and communicate risks ahead of need
• Participate in Business Continuity, Disaster Recovery, Incident Management processes as required and implement mitigating actions

People

• Participate in peer reviews & continuously develop automation testing awareness & capability across squads

Qualifications

Skills and Experience Required

• 5-8 years experience in a similar envronment
• AccelQ test automation
• API testing
• Salesforce functional testing (Front-end and Back-end)
• Agile methodology
• Software Development Life Cycle
• Certifications (Non-negotiable)
• ISTQB foundation
• Salesforce Admin

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Description

• We invite newly qualified Chartered Accountants (SA) to apply for our 2025 Pipeline Project for CA(SA) Opportunities within Group Finance Management at Absa.
• Where Your Expertise Can Make an Impact

Gain exposure across key finance areas, including:

• Financial Planning & Analysis
• Accounting Control
• Risk & Governance
• Review & Analytics
• Financial & Regulatory Reporting
• Treasury & Investments
• Tax & Corporate Development
• Technical Accounting…and more!

What We’re Looking For

• Newly qualified CA(SA)
• Financial Services articles or strong interest in banking
• Preferably top audit firm experience
• Highly rated by current or previous employer
• Exceptional academic track record & notable achievements
• CV must clearly indicate industries and companies audited, as well as any academic or work-related achievements
• Your career journey matters, and your growth starts with the right opportunity. If you're ready to make an impact, apply today!

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

go to method of application »

Job Summary

• Head of Platforms and Engineering for IB Global Markets Technology, strong leadership, technical expertise, and ideally Global Markets experience required.
• Lead the agile design, deployment and ongoing optimisation and evolution of enterprise wide technology platforms including but not limited to: Virtual Platforms, Middleware Systems Technology, Mainframe, Storage and API’s. This includes: Strategic direction setting and the transitioning / modernisation of the organisation to virtualisation and containerisation, cost transparency and optimisation, self service and provisioning at the point of interaction with our customers.

Job Description

Skills and experience required:

• 15+ years technology experience
• Relevant B-Degree in Computer Science OR; equivalent level of industry certification in Technical field with minimum requirements of experience & practical application is evident
• Experience and proven track record defining enterprise wide technical strategies
• Experience in leading large and multifaceted teams
• Engineering Leadership in Financial Services
• Hands-on experience with Trading and Risk Platforms
• Deep understanding of low-latency networks, multicast, market connectivity, and colocation strategies for trading environments.
• Expertise in middleware technologies (Kafka, Tibco, Solace, MQ), database
• performance, and caching strategies.
• Familiarity with market connectivity, order management systems (OMS), and
• execution management systems (EMS).
• Data Centers and Operational Resilience: Experience in data center strategy, hybrid cloud integration, and disaster recovery planning.
• Understanding of high-availability architectures, IT service continuity, and
• regulatory requirements (e.g., BCBS 239, operational resilience guidelines).
• Leadership and Strategic Thinking: Ability to develop and execute a technology roadmap for compute, storage, and networking aligned with trading and business needs.
• Strong stakeholder management, collaborating with trading desks, operations, and regulators to ensure robust and scalable market infrastructure.
• Experience as an agile practitioner and knowledge or experience of other delivery methodologies
• Excellent communication, analytical skills and decision making ability in collaborative environments
• Experience with test-driven development and domain driven design
• Experience with open-source relational databases

Key Accountabilities:

Platform Technologies Direction Setting, Solution Design & Performance Management

• Assume one stop shop accountability for the delivery of ‘Platforms as a Service’ optimally & sustainably
• Proactively & meaningfully collaborate across the value chain in the design & delivery of sustainable Platform Strategies and Solutions
• Conduct ongoing assessments of our existing platform, API & storage technologies & build & communicate relevant insights (consumption, cost etc.) for business decision making
• Leverage expertise in emerging technologies, benchmarks & architecture as well as the broader organisation business strategies to define the appropriate Platforms strategy for the organisation
• Lead & facilitate the design of the appropriate platform solutions & realise our goal to provide ‘platforms as a service’
• Apply design thinking practices to deliver architecturally sound platform solutions (and explain / guide / coach others on this architecture holistically and technically)
• Lead the detailed scoping, prioritisation & integration planning for the design & deployment of platform services with & across multiple stakeholder groups (All businesses)
• Ensure the most optimal design & deployment of platform technologies in the organization (via pipeline – not manually)
• Manage all development & development practices & outputs across platform teams
• Ensure strategies & associated platform solutions deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
• Effectively manage the DevOps & Decomm pipelines & associated releases, risk management for maximum customer impact & minimum business risk
• Embed a culture of ongoing maintenance & optimization of platforms as a ‘way of doing things’. You are fully accountable for the longevity of solutions.
• Drive the implementation of an optimised platform base (containerisation, virtualisation) including the optimisation & or decommissioning of legacy platform technologies
• Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Define, Agree and manage service offerings and SLAs across multiple stakeholder groups (agree annually and measure on a monthly basis).
• Investigate new ways of work to improve sustainability in services and improve platform resilience, stability, scalability & flexibility and provide solutions aligned with the overall Technology strategy for the bank.
• Strategically & operationally monitor the performance of platforms & associated products & services – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• Design & leverage dashboards & related insights to influence the direction of Technology for the bank & an overall improvement in the bank’s customer experience
• Continuously coach & mentor platform teams & the broader set of stakeholders on the optimal usage, consumption, development, optimisation etc. of platform technologies
• Drive awareness and collaboration of Platforms services to achieve optimal customer consumption and cost efficiencies.
• Attend relevant forums where direction is taken in terms of the future development of
• Infrastructure Services Africa in management and methodology.

Accountability: Build sustainable practices

• Proactively engage with stakeholders to ensure alignment in the utilisation and maintenance of platforms. Ensure that the various platform teams are adequately skilled and resourced to ensure sustainability.
• Analyse the effectiveness of practices, processes and systems in use in the distributed technologies teams and make recommendations for improvements.
• ‘Stay ahead’ of business needs through proactive engagement with business leaders
• Stay ahead of the curve on emerging technologies & associated technology practices
• Create & on an ongoing basis refine enterprise wide guidelines for Platform Services & Technologies
• Challenge established Group Technology (e.g. architecture, infrastructure) practices and define new practices for the sustainability & competitiveness of the organisation.

Accountability: People Management

• Set and cascade strategic direction across the team
• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
• Build a high performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Assume one stop shop accountability for the right people in the right teams to deliver on our tech strategy (always!)
• Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
• Contribute to the ongoing evolution & design of leading people practices for the effective attraction & retention of a highly skilled technical workforce
• Contribute to the development of technical teams by sharing best practices and specialist knowledge on an ongoing basis

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Summary

• Lead  the Facilities Management function for Africa CRES, which is responsible for the provision of Corporate Real Estate Solutions across the Absa portfolio comprising of 71 corporate offices, 3 data centres, 620 retail branches, 2500 ATMs covering a total of 1m sqm across South Africa with an expenditure of R4.4 billion.

Job Description

• Leadership : Be an activate contributor and thought leader and influencer to the Africa CRES Director of Operations.
• Develop and implement the regional vision and strategy in line with the Africa FM strategy and Africa CRES strategy across the continent.
• Overall accountability for ensuring alignment of FM Services vision and strategy to the wider CRES strategy and vision, in line with the firms values.
• Play a strong collaborative role in working across the other Africa CRES functions and Rest of Africa. Responsible for strategic, commercial and financial management for Facilities
• Management services across the South Africa portfolio and acting as a COE for Rest of Africa. Motivate and inspire the direct and indirect teams within the Africa CRES organisation.
• Identify, design and drive change initiatives across the continent to develop market leading solutions that provide value to the Bank .Demonstrate self-awareness and integrity when  providing leadership to the organisation. Play a collaborative and value creating role across the whole business.
• Demonstrate empathetic listening when communicating with people.
• Effectively manage diverse relationships at all levels both internal & external |
• Management & Decision Making: Lead a team of Facilities Management professionals with overall responsibility for the provision of hard and soft services to the South Africa portfolio. Manage the outsourced suppliers in the delivery of day to day facilities management services to the South Africa portfolio of c700 buildings, covering 1m sqm and total operating expenditure in excess of R750m.
• Direct/oversee all activities within the FM sub function of Africa CRES.Create long term forecasts based on business strategy and external benchmarks.
• Formulate and present all business cases via the relevant procurement boards to support programmes of change and ensure full compliance with governance.
• Ensure that operational control and delivery of FM services in support of business operations is of the highest appropriate standard and meets all regulatory requirements.
• Operate buildings and services at minimum risk to the Bank's business operations.
• Drive a culture of measurable continuous improvement and innovation for all services.
• Proactively be responsible for developing, operating, reviewing, maintaining and replacing FM assets to ensure operational effectiveness and minimising the unavailability of assets and premises.
• Responsible for the management and monitoring of vendor performance through specific and targeted global reporting standards and any remediation of performance as required.
• Escalate contract performance issues in line with the contract escalation standards.
• Actively own the relevant sections of regional BCM plans.
• Accountable for the development of the strategic relationship with key vendors to ensure alignment and mutual benefit.
• Accountable for owning their own layer and driving empowerment through the outsourced model. Ensure that all Africa CRES services are defined and provided to the most appropriate standards required by the Bank |
• People Management : Coach, mentor and manage team members toward driving business objectives and ensuring colleague development and high performance. |
• Compliance : Ensure full statutory and legislative compliance across the SA portfolio and across all service lines at all times. Accountable for the identification and appropriate escalation, reporting, controls and the remediation of risk events for this area. Accountable for the development of an open attitude towards risk reporting and a no blame culture both internally and externally. Support and drive all Group and functional Governance activity relating to Facilities management. Supports and drives the Group Sustainability targets. Works with and supports all activities around disability awareness. Actively contributes to Group citizenship agenda | Strategy Leadership : Develop and implement the South Africa FM strategy in line with the firms Africa CRES FM strategy to ensure that it meets the needs of all areas of the business. Ensure that the FM strategy is aligned, leverages and fully supports all other Africa CRES and business activities. Develop and articulate the vision that underpins all strategic activities within your Function. Develop market leading FM solutions to provide services across the SA portfolio and that delivers value both tangible and intangible to the organisation. Accountable for the strategic supplier relationship management in line with all SRM requirements. Communicate the relevant segments of the FM Services strategy across the workforce, to enable all people to be aware of how they are contributing to the overall business strategy. Ensure overall alignment of strategies with business strategies and priorities between the Stakeholder Businesses. Act as an ambassador for Africa CRES and develop relationships in the wider community to support the activities of the Bank. Be recognised as a thought leader in industry bodies within the SA FM service industry. | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical Planning and Construction (Required)

go to method of application »

Job Summary

• To administer day to day benefits of minor beneficiaries and process financial transactions accurately and timeously through the investment execution of predefined objectives as per agreed standard operating procedures.

Job Description

Accountability:  General Administration of Trusts                                    

• Receive and open new file ensuring that all documents received are in line with the regulatory requirements for a Beneficiary Fund Administration.
• Check and ensure that the information received is captured accurately on the Trust system.
• Ensure that all outstanding core documents and information in terms of the Absa Trust Beneficiary Fund Policy is on the file, and if not, that all attempts are made to collect them.
• Make the first call and prepare the welcome pack to be sent to the client.
• Prepare investment proposal for the capital received in trust on behalf of the beneficiaries on the standard model for approval by the responsible person / committee according to the Policy and Investment policies.
• Give the necessary instructions to the Fund Managers to invest the capital in the different investment portfolios as per approved proposal to ensure the correct placement of Investments for the Trust according to the prescribed Investment Policy
• Draft monthly debit orders for maintenance as approved by the Manager/Investment Committee on the Investment proposal. The decision of the maintenance amount is guided by the needs of the beneficiary and recommendation by the trustees. Hand to Trust Manager for final approval and capturing of the payment on the trust system.
• Facilitate ad-hoc payments, like applications for school fees, clothing etc to clients in the same manner as the monthly allowances. Evaluate the requests by considering the trust capital, termination date of the trust, client's circumstances etc.; as guided in the Trust policies.
• Draft correspondence to the guardian of the beneficiaries per letter, sms or e-mail giving feedback regarding the outcome of application for financial assistance.
• Interact via telephone or in writing to provide information regarding the trusts i.e. payments made, investments, etc
• Organize, sort, process and prioritize daily incoming and outgoing mail, e-mails and telephone enquiries from clients to ensure excellent client service and communication regarding their need for financial assistance from the trust.
• Revise regularly the Trust investment portfolios as per the Investment policy and automated investment reports generated from the Trust system on a monthly basis.
• Attend to all monthly reports which ensure high quality administration of the trusts.
• Ensure liquidity of funds on the different trust accounts by giving instructions timeously to the data capturers in the admin team and the Fund Managers when investments should be realised
• Give instructions to the administration department to take distribution fees and management fees when capital was realised to pay for ad hock, maintenance or when the general management fees were not taken automatically by the trust system due to insufficient funds.
• File correspondence, yearend statements and returned Certificates of Maintenance in the Trust file for record keeping
• Trace Beneficiaries which cannot be allocated or whose contact details have changed on the Trust system and letters to the client's last known address. Request Trust Manager to perform a verification search on the ITC-System, if unsuccessful send an instruction to the Tracing Agents for further action and investigation. These methods are also used to follow up regularly on outstanding contact details, bank details and maintenance payments in respect of clients as and when required.
• Draft termination statements, on receipt of termination documentation completed by the trust beneficiary, in order for the Trust to be terminated as per the Resolution received from the Fund and/or as per auto-generated monthly report printed from the trust system
• Process final payments to clients, when the trust has to be terminated, according to the mandate given by the legislation.
• Prepare final letters according to the trust processes as documented in the Trust policies.
• Ensure proper records are kept as per Trust policy and procedures.  
• All tasks need to be performed in conjunction with the PD objectives.

Accountability:  Client Service                                                                   

• Interact with walk-in and telephone clients on a daily basis to find out what their needs are and assist them
• Attend to requests/queries received per e-mail or mail to find out what the clients need and assist them in obtaining what they expect
• Keep clients informed of processes, procedures and progresses of their Trust Fund so that they can be updated on income earned, investment made, payments and expenses.
• Adhere to client complaints from Trust Customer care and process within stipulated timeline.
• Adhere to the guidelines of the Service Level Agreement to ensure that Absa Trust is not in breach

Accountability:  Investments                                                                    

• Review and manage all the existing investment portfolios of the trusts as per investment policy.  
• Use the prescribed investment model to calculate the optimum investment composition when opening and activating a new trust or reviewing existing trust, on the trust system
• Hand the proposed portfolio to the Trust Manager/Investment Committee for approval according to Absa Trust Policy
• Ensure that the necessary instructions are given to the data capturers in the Admin department and Fund Managers so that the investments are restructured in accordance with the approved proposals
• File investment proposals in the relevant trust file for record keeping purposes

Accountability:  Reports     

• Check and manage all the administration reports which are generated by the Trust system according to the Trust manual on a monthly basis for discrepancies from the norm.
• Indicate on report/s the reasons for discrepancies, sign off the reports and date as per prescribed rules
• Hand over the reports to the Trust Manager on/or before the due date to ensure that
• the administration of each trust is in line with policy.

Accountability: Beneficiary Holding Account and Office Accounts            

• Check the list that is prepared by the Administration Department and follow up on amounts under unallocated funds on a daily basis within the prescribed period.
• Instruct Administration Department to transfer funds to the correct trust account as soon as the service provider confirms with proof of payment that the funds have been deposited so that the trust capital is reflected correctly on the trust system.
• Follow up with Fund if they deposited monies into this account without informing Absa Trust, so that the monies can be allocated to the correct trust account
• Report outstanding allocations to the Trust and Business Development Managers to assist with follow up on the outstanding matters.

Accountability:  Year-End Statements   

• Check capturing by the data capture staff of transactions throughout the year for correctness.
• All Financial year end statements and confirmation of existence forms need to be prepared and distributed to clients as per the beneficiary fund rules and guidelines.
• Upon receipt of the DHA beneficiary deceased status report ensure termination of all payments to guardians/beneficiary.

Education

• Further Education and Training Certificate (FETC): Financial Sciences (Required)