Active Jobs at Paracon

Responsibilities 

• Assist the Manager with overseeing of the actively and lead for a specific team’s total operational capabilities and output, to support the business and client service strategy. To advise and support in the analysis, development, and implementation of best practices across the servicing value chain.
• Assist the Manager with implementing, evaluating, and ensuring that the team’s day-to-day output is in line with the servicing value proposition, and supports the overall business strategy.
• Drive accountability for the team to perform according to contracted performance areas and to deliver the highest level of service to stakeholders.
• Ensuring daily control procedures are adhered to, and pro-actively identify and report on operational risks. 
• Continuously evaluate and report on process improvements to ensure effectiveness, efficiency, and risk management.
• Mentoring and coaching of team members, including coaching in effective query management and resolution.
• Identify ways of promoting accuracy and maximising productivity within the team.
• Ensuring effective communication with internal and external stakeholders.
• Assisting with the implementation of changes to existing products and processes as well as new products. 
• Maintaining high levels of teamwork within the Operations team, different departments, and external parties to resolve client queries.
• Evaluating problems regarding service issues and enquiries to determine their importance and urgency, perform investigations when necessary and respond with an appropriate solution in a timely manner.
• Responding in a professional, timely and empathetic manner to both written and telephonic enquiries from internal and external clients.
• Building and maintaining professional relationships with intermediaries as well as other internal and external stakeholders.

Qualification

• Grade 12
• Relevant tertiary qualification (Commerce/Management Certificate/Degree/Diploma) advantageous
• A minimum of 5 years’ experience within the LISP industry
• Consistent good KPA performance over the past 5 years
• Experience with process improvement methodologies 
• Strong analytical and problem solving skills
• Strong interpersonal and client relationship skills
• Strong communication skills (both verbal and written)
• Proven ability to work independently and proactively
• Excel proficiency at an intermediate level will be to your advantage

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Responsibility

• Deliver innovative fintech and customer-centric applications that set new industry standards.
• Ensure the company stays at the forefront of digital innovations in the fintech space.
• Drive growth and profitability through strategic application development.
• Foster a culture of creativity, collaboration, and high performance within the team.
• Build and maintain strong relationships with key clients.
• Be an integral member of the Executive team in driving the companies and it’s IT solutions into the future
• Formulate and implement strategies for customer-centric and fintech applications that align with the company's vision and objectives.
• Translate business objectives into actionable technology strategies and roadmaps that foster innovation and drive growth.
• Execution of strategic development on Stores/POS Solutions as well as customer & virtual products within the Group
• Identify and mitigate risks associated with FinTech initiatives, ensuring compliance with regulatory
• CAPEX and OPEX budget (setup and management and executing)
• Store financial switching management (3rd parties)

Qualifications and Experience:

• A Bachelor's degree in Computer Science, Engineering, Business, or a related field (or advanced degree in a relevant field is a plus).
• 10+ years’ experience in senior management
• 10+ years’ experience in experience working with financial systems & with digital solutions systems
• A proven track record of success in a leadership role within the fintech or technology industry.
• Experience in banking / financial services will be advantageous
• Extensive experience in software development, with a focus on customer-centric, store solutions and fintech applications.
• Demonstrated experience in leading innovation and prototyping initiatives.
• A history of successfully managing and mentoring technical teams.
• Certifications: Relevant certifications in software development, cloud technologies, or fintech are a plus.

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Details of the Job/Role:

• Part of the Business Intelligence team expected to be a BPC support/developer specialist, trainer, facilitator and role model working with all levels of business users from staff to senior management and external consultants. Passionate about utilising information and processes to measure and manage financial aspects of the business and to improve ways of working. Growing the competence and skill of BI/BPC Support team members.

Key Responsibilities: 

• Structure system development approach and strategy through development of systems requirements through the design, prototyping, testing, training, defining, and implementation of procedures for support of practical business solutions.
• Provide SAP BPC best practices on application development and reporting requirements.
• Ensure that both business processes and systems are aligned to latest SAP BPC and related technologies based on SAP strategic roadmap.
• Effectively support and maintain IFRS-compliant consolidations and financial reporting.
• Provide first and second level incident support to the business by analysing and clarifying the issue and resolving issues within the agreed operational and service level agreement (OLA/SLA).
• Map and trace data from system to system in order to solve any given business or system problems.
• Ensure all support knowledge for resolving incidents and service requests are up-to-date.
• Document or update functional specifications for system developments to be done and work with senior developers on requirements.
• Establish the root cause of repeated incidents and recommend resolutions or procedural process changes to relevant stakeholders.
• Share resolution knowledge and experience with team and provide training and mentoring to team members where required.
• Able to work on simultaneous assignments/complex projects.
• Configure approved system changes or enhancements in SAP BPC and/or BW modules.
• Prepare test scripts for testing the configured scenarios and perform unit and regression testing of system configuration or development changes before releasing the changes to QA/Regression and Production systems.
• Escalate issues timeously to the BI Support Team Lead for support when a solution is not forthcoming.
• Ensure business compliance to processes and procedures.
• Actively monitor processes (e.g. daily batch jobs in the system, LFL setup and other operational activities).
• Ensure alignment across SAP modules and any non-SAP systems.
• Ensure consistency, completeness and clarity of own deliverables, and their acceptance by business stakeholders and BI colleagues.
• Assist other team members whenever necessary.

Minimum Requirements:

• Bachelor's degree in Finance, Accounting, or related field or equivalent combination of education and experience.

Non Negotiables:

• 3 to 5 years' hands on SAP BPC development and support.
• 2 years as a Team Lead.
• Understanding of accounting principles and standards with specific reference to IFRS requirements.
• Knowledge of SAP FI modules and BW / Business Intelligence systems.
• Ability to design and interpret reporting architecture for SAP BW.
• Understanding of SAP ECC and non-SAP data structures and interfaces to SAP BW.

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Key Duties and Responsibilities:

• Technical Speccing.
• Define technical requirements and plan projects aligned with business objectives.
• Project Execution: Lead and contribute to all phases of the software development lifecycle.
• Software Architecture: Drive the development, optimisation, and maintenance of our software architecture.
• Provide technical mentorship and guidance to junior team members.
• Work across business units to deliver impactful software solutions.

Minimum Requirements:

• Bachelor’s degree in information technology.
• 10 years of professional experience developing web and mobile applications for real-world customers.
• Expertise in ClojureScript, Rum (Clojure/ClojureScript library), React, JavaScript, WebSocket
• Clojure, Java, PHP experience for back end
• Scala, Go, C#, Ruby, PHP
• Proficiency with MySQL (MariaDB), RabbitMQ or Kafka
• AWS infrastructure and services
• Linux