Active Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The IAM Platform Support Lead is responsible for managing the operational performance, availability, and optimization of the Identity and Access Management platform and related services.
• The role ensures the smooth operation of IAM systems and services while maintaining compliance, driving operational excellence, and supporting organizational security objectives.
• This position plays a critical role in leading the team responsible for incident management, service request fulfilment, platform monitoring, platform maintenance, and user support for IAM services, including authentication, authorization, access management and identity lifecycle processes.

Your responsibilities will include:

Platform and Services Support:

• Lead and manage the IAM support and operations functions to deliver high-quality IAM products and services within timeframes, budgets, and standards, ensuring continuous service availability, performance, and reliability of IAM platforms.
• Monitor and troubleshoot IAM systems, oversee application onboarding, manage incidents and requests within SLAs, provide end user support, develop and maintain support documentation, and maintain IAM infrastructure through upgrades, patch management, and security practices.

Operational Excellence:

• Manage and optimize user lifecycle processes, including onboarding, offboarding, dormancy management, and user verification/identity proofing. Implement and oversee processes for regular access reviews of identities and their access.
• Incorporate observability practices, such as monitoring, alerting, and telemetry collection, to ensure platform reliability.
• Drive and demonstrate continuous improvement and automation to enhance system efficiency and security, and adopt a proactive approach to incident management to prevent future disruptions.

Team Leadership:

• Lead and mentor the IAM support and operations team to ensure exceptional service delivery, while fostering collaboration with security and IT teams to align with organizational goals.
• Conduct regular PD reviews to support both organizational and personal development.
• Take the lead on incidents/boilers and ensure proactive and swift communication on outages while focusing in minimizing Time to Restore and business impact

Compliance and Security:

• Ensure IAM support processes are implemented and comply with applicable standards and regulations, and provide support to audit requirements, as needed to ensure compliance.
• Review and remediate security vulnerabilities and track and manage software obsolescence across all IAM environments to ensure compliance.

Vendor and Contract Management

• Manage vendors and ensure contracts are in place to ensure compliance to SCM policies. Meet with vendors regularly to conduct service reviews, track adherence to SLAs and drive improvements in service delivery KPIs.

Stakeholder and Financial Management:

• Act as the main contact for IAM platform support queries and stakeholder communications. Collaborate with various teams to align IAM support SLAs with business needs. Manage IAM platform support budgets to ensure adherence to committed forecasts.
• Manage budget deviations proactively through ongoing and regular engagement with budget owner/s.

The ideal candidate for this role will have:

• Matric/Grade 12 is essential.
• 3 year degree or diploma in IT, IT Engineering, Computer Science or relevant field
• 5 - 8 years of Telecommunication knowledge & overall IT Experience is essential
• Preferred ITIL certification
• CompTIA Security Certification (Desirable)

Core competencies, knowledge and experience:

• Solid background and experience in a Service Management or Service Operations role, in an IT or application operations environment.
• Strong relationship building, persuasion, and collaboration and communication skills within a team.
• Ability to lead and manage staff, budget and vendor contracts and SLAs
• Strong service management skills within IT operations
• Excellent working knowledge and experience of managing an IAM environment.

Additional Competency Requirements:

• Detail and Quality orientated
• Problem-solving and Analytical Skills
• Customer centric
• Must cope well under extreme pressure in a demanding environment
• Present and collaborate with Exco on various activities and projects.
• Must be decisive in decision making

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 03 December 2025.

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Role Purpose/Business Unit:

• The Senior Information and Research Analyst plays a pivotal role in supporting Vodacom Group’s Executive Committee (EXCO), senior management, and staff across all Operating Companies.
• The role focuses on delivering high-quality, timely, and strategically relevant information and research services to enable informed decision-making and maintain Vodacom’s competitive edge and reputation.

Your responsibilities will include:

Proactively and reactively source, analyse, and package strategic information 

• Monitor industry sources for reports and trends, competitor activity, and regulatory developments.
• Conduct targeted information curation using electronic databases, commercial resources, and AI tools.
• Catalogue and index strategic documents, reports, and resources for efficient retrieval
• Compile information into executive-ready formats.
• Maintain a repository of strategic information and insights for ongoing reference and reuse.
• Any analytical part require statistical analysis skills.

Respond to information requests from all levels of management and other decision makers 

• Interpret and clarify information needs from EXCO, senior leaders, and staff.
• Prioritise and manage multiple requests under tight deadlines.
• Deliver accurate, relevant, and well-packaged responses tailored to the requestor’s context.
• Ensure confidentiality and sensitivity in handling strategic queries. 

Monitor and alert leaders and staff to emerging trends and risks 

• Track news, market signals, and regulatory updates that may impact Vodacom.
• Use AI and prompt engineering tools to automate alerts and trend detection.
• Prepare strategic intelligence, and attention efficient newsletters and distribute to relevant stakeholders.
• Collaborate with Research and Strategy teams to align insights with business priorities.
• Support the Annual Strategy analysis for the Vodacom Group Board meeting with information.

Interpret complex information needs and deliver tailored research outputs 

• Engage with stakeholders to understand the strategic or operational intent behind requests
• Design and execute information and research methodologies suited to each query
• Apply analytical and statistical techniques to extract insights from data
• Present findings in formats that support attention efficient decision-making (e.g., visual summaries, executive briefs and newsletters)  

Manage electronic information systems and ensure integrity of information outputs 

• Maintain and optimise Vodacom’s digital library and information system.
• Ensure metadata accuracy, version control, and secure access protocols
• Curate and classify resources for easy retrieval and strategic relevance.
• Implement best practices in information science and digital information management 

Maintain professionalism in handling sensitive and confidential matters 

• Uphold Vodacom’s values and ethical standards in all information activities.
• Apply discretion and sound judgement in managing confidential information.
• Ensure compliance with internal governance and data protection policies.
• Build trust with stakeholders through consistent, high-quality service delivery. 

Support Senior Specialist Vodacom Digital Library with financial planning and suppliers’ contract for commercial information sources 

• Assist with requesting quotations from information providers and liaise with the Administrative Manager to initiate purchase orders, process invoice receipting, and support contract management.
• Ensure all documentation—such as contracts, agreements, and licensing—is accurately maintained and kept up to date.
• Support the supplier onboarding process for the Digital Library by requesting required documentation and liaising directly with suppliers.
• Assist with troubleshooting issues related to information suppliers, ensuring timely resolution and minimal disruption to services.

The ideal candidate for this role will have:

• A Bachelor’s Degree in Information Science, or Information Management, with electives or minors in statistics, data analysis, or informatics.
• Postgraduate studies in Knowledge Management, Strategic Intelligence, or Data Science (optional but advantageous).
• Exposure to AI tools, prompt engineering, and digital research system 
• 5+ years experience in corporate environment in Information providing role. 

Leadership Competency Requirements:

Supporting & Co-operating 

• Working with People
• Adhering to company principles & values

Interacting & Presenting

• Relating & Networking
• Presenting & Communicating Information

Analysing

• Writing & Reporting
•  Applying Expertise & Technology

Organising & Executing

• Planning & Organising
• Delivering Results & Meeting Expectations
• Following Instructions & Procedures 

Adapting & Coping

•  Adapting & Responding to Change
• Coping with Pressure & Setbacks

Enterprising & Performing

• Achieving Personal Work Goals & Objectives

Core competencies, knowledge, and experience:

Technical Competencies

• Advanced computer literacy and digital fluency
• Proficiency in Microsoft Office Suite, PDF tools, and basic HTML
• Competence in AI tools and prompt engineering
• Proficiency in database management and digital research tools
• Skilled in navigating electronic libraries, databases, and commercial information systems

Information & Research Expertise

• Deep understanding of the information and research environment
• Strong grasp of research methodologies and referencing standards
• Strong analytical and statistical acumen to interpret data, trends in, and perform statistical analysis
• Some knowledge of the ICT industry would be beneficial

Communication & Collaboration Skills

• Excellent written and verbal communication in English
• Ability to work independently and collaboratively within teams
• High level of self-motivation and initiative

Operational & Strategic Skills

• Exceptional attention to detail and accuracy
• Strong problem-solving and conceptual thinking abilities
• Effective planning and time management under pressure
• Prioritisation of high-impact requests and strategic deliverables
• Ability to distil large volumes of information into actionable insights

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 4 December 2025 

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Role Purpose

• The Principal Specialist – CMDB & Asset Management will lead the strategic design, implementation, and governance of a centralized Configuration Management Database (CMDB) and Asset Management framework across the MPESA Group. 
• This role spans multiple African markets, a central South African data centre (the Hub), and AWS environments. The incumbent will provide thought leadership, ensure lifecycle tracking of all Configuration Items (CIs), and enable integration of discovery tools across markets into a unified ITSM platform.

Your responsibilities will include:

• CMDB Strategy & Design: Define and implement a unified CMDB strategy for MPESA Group, ensuring scalability, interoperability, and consistency across multiple markets and platforms.
• Asset Lifecycle Management: Establish and enforce Asset Management principles covering the complete CI lifecycle — from planning and procurement to deployment, operations, and retirement. This should include End-of-Life and End-of-Support stages.
• Discovery & Integration: Design and deploy Discovery components across all markets and the central Hub, ensuring seamless integration into the group-wide CMDB.
  Platform Implementation: Lead the selection, design, and implementation of the enterprise ITSM platform (ServiceNow or BMC Helix), ensuring alignment with CMDB and Asset Management objectives.
• Security & Compliance Integration: Enable automated certificate management, vulnerability tracking, and obsolescence reporting through CMDB integrations.
  Advanced Capabilities: Drive future enhancements, including Service Mapping, Impact Analysis, and automated Change Management workflows.
• Governance & Framework Alignment: Ensure all processes comply with ITIL v4 and ISO frameworks while supporting organisational governance initiatives such as Shadow IT control and Data Governance.
• Connectivity & Integration Architecture: Define and manage connectivity requirements between markets, the Hub, and MPA AWS environments to ensure secure and reliable component integration.
• Cyber Security Coordination: Prepare, submit, and manage requests through the Cyber Security SPDA process for new patterns within the Hub, adhering to Vodacom South Africa Cyber Security ingress/egress controls.
• Audit Readiness: Support and streamline Asset Management audits by building a platform that simplifies reporting, ensures traceability, and minimises audit findings.

Stakeholder Engagement

• Collaborate with Platform Engineering, Cyber Security, Supply Chain Management (SCM) and Operations teams to align CMDB and Asset Management with infrastructure and security strategies.
• Collaborate with Configuration Managers in each market (where applicable) to either integrate their existing CMDBs into the MPESA CMDB (underpinning the chosen ITSM Toolset), or replace their individual CMDBs with the one central MPESA CMDB
• Engage with country-level IT teams to ensure local discovery and asset tracking align with group-wide standards.
• Engage with the Platform Engineering team to ensure local discovery and asset tracking align with group-wide standards.
• Liaise with ITSM platform vendors and implementation partners to ensure successful deployment and integration.

Compliance & Regulatory Alignment

• Ensure that MPA CMDB and Asset Management comply to the following ISO Standards: ISO/IEC 19770-1 , ISO/IEC 20000-1,ISO 55000 Series,ISO/IEC 27001 (Annex A.8)
• Lead internal audits and readiness assessments for regulatory compliance.
• Collaborate with legal, audit, and compliance teams to interpret and implement regulatory requirements on both Hardware and Software

Team Enablement and Coaching

• Mentor and guide regional asset managers, configuration managers and CMDB administrators.
• Develop training materials and workshops to build CMDB and Asset Management maturity across the group.
• Promote a culture of data accuracy, ownership, and proactive lifecycle management.

Operational Excellence

• Ensure high data quality and integrity in the CMDB through automated discovery, reconciliation, and governance.
• Establish KPIs and dashboards for CMDB health, asset lifecycle tracking, and compliance reporting.
• Continuously improve CMDB processes to support business agility, risk reduction, and operational resilience.

The ideal candidate for this role will have:

• Bachelor’s Degree in Computer Science, Information Systems, or related field.
• ITIL v4 Certification (mandatory).
• Strong understanding of ITIL and COBIT frameworks.
• Minimum 10 years’ experience in IT Asset Management, CMDB design and implementation, and Discovery tool implementation.
• Proven experience with ServiceNow or BMC Helix platforms.
• Experience in multi-country environments, including on-premise and cloud (AWS) infrastructure.
• Excellent communication, leadership, and stakeholder management skills.
• Good understanding of connectivity between various African markets and South Africa using both IPSec and MPLS VPN’s, with experience in defining and submitting Flow Request Forms for connectivity across various firewalls that might be in play for a specific connection to be established.

Core Competencies,knowledge and experience:

• Strategic & Executive Influence: Demonstrated ability to translate complex infrastructure insights into strategic business outcomes, influencing decisions at senior and executive levels.
• Deep Technical Expertise: Proven proficiency in ITSM frameworks, CMDB architecture, Asset Discovery, Obsolescence Management, and Shadow IT governance.
• Stakeholder Engagement: Exceptional communication skills with the ability to collaborate effectively across business, operations, and technology teams.
• Leadership & Change Management: Strong capability to lead cross-functional initiatives, drive standardisation, and embed transformation in multi-market, complex environments.

Closing date for Applications: 03 December 2025.

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Role Purpose:

• The Technology Portfolio & Partner Governance Specialist will play a pivotal role in aligning technology investments, vendor relationships, and portfolio performance with M-Pesa Group’s strategic objectives.
• This role brings together financial governance, vendor stewardship, and cross-domain collaboration to ensure that every shilling spent on technology delivers measurable value, resilience, and innovation across markets.
• The ideal candidate combines commercial acumen with governance discipline , someone who can speak both the language of finance and the logic of technology.

Your responsibilities will include:

Portfolio Governance & Financial Management

• Lead the governance of M-Pesa’s multi-market technology portfolio including budgeting, forecasting, and cost optimisation.
• Develop and maintain a transparent view of OPEX and CAPEX utilisation, ensuring spending aligns with business value and technology strategy.
• Implement portfolio dashboards for visibility across demand, spend, risk, and performance metrics.
• Partner with Finance to ensure accurate financial planning, accruals, and reporting cycles.

Vendor & Partner Governance

• Manage and govern strategic vendor and partner ecosystems,OEMs, cloud providers, managed services, and software partners.
• Lead quarterly business reviews (QBRs) and governance councils to monitor SLAs, performance, and commercial health.
• Ensure contract renewals, extensions, and renegotiations follow value-driven principles and risk mitigation controls.
• Champion partnership maturity models to strengthen trust and collaboration between M-Pesa and its strategic suppliers.

Demand Management & Investment Alignment

• Coordinate technology demand intake across business units, ensuring prioritisation aligns with strategy and budget.
• Evaluate new investment proposals, assess feasibility, ROI, and dependency across projects and partners.
• Provide governance oversight for technology transformation programs to ensure benefits realisation and cross-domain alignment.

Compliance, Risk & Policy Governance

• Ensure adherence to procurement, finance, and compliance frameworks (COBIT, ITIL, ISO 27001).
• Identify and mitigate financial and operational risks arising from vendor dependencies or governance gaps.
• Work closely with the Cyber Security and Legal teams to ensure data protection, contract security, and policy compliance.

Strategic Partner Collaboration

• Foster collaboration with strategic technology and business partners to drive innovation and co-creation.
• Support partnerships with fintechs, hyperscalers, and regional tech alliances to enhance M-Pesa’s ecosystem capabilities.
• Facilitate joint technology roadmaps to ensure long-term alignment and shared success metrics.

Reporting & Continuous Improvement

• Develop executive-level dashboards and governance reports highlighting cost efficiency, partner performance, and portfolio health.
• Continuously review governance frameworks and propose improvements for efficiency and transparency.
• Lead cross-market workshops to promote best practices in technology portfolio and partner governance.

Stakeholder Engagement

• Collaborate closely with Finance, Procurement, Cyber Security, and Platform Engineering teams.
• Liaise with Market CIOs and Program Managers to ensure local initiatives align with Group governance standards.
• Build trusted relationships with key vendors, OEMs, and technology service providers to foster shared accountability.

The ideal candidate for this role will have:

• Bachelor’s Degree in Business Administration, Finance, Information Systems, or related field.
• 5+ years’ experience in technology portfolio management, vendor governance, or commercial operations, preferably in financial services or telecoms.
• Proven experience managing large multi-vendor ecosystems and technology transformation portfolios.
• Deep understanding of OPEX/CAPEX management, contract governance, and vendor performance frameworks.
• Strong commercial acumen and negotiation skills.
• Familiarity with ITIL, COBIT, ISO 27001, and financial governance standards.

Core Competencies,knowledge and experience:

• Strategic & Financial Acumen: Ability to connect business strategy with financial and vendor decisions that drive measurable outcomes.
• Cross-Domain Collaboration: Skilled at bridging business, finance, and technology teams to achieve aligned objectives.
• Governance Expertise: Deep understanding of IT and financial governance frameworks, risk management, and compliance.
• Stakeholder Leadership: Influential communicator with a partnership mindset, capable of navigating complex ecosystems.
• Continuous Improvement Mindset: Always seeking smarter, simpler, and more transparent ways to govern technology investments.

Closing date for Applications: 03 December 2025.

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Role Purpose:

• The Technology Governance Manager lead the strategic design, implementation, and oversight of MPESA Group’s integrated Governance and Assurance (GRA) framework, ensuring operational integrity, regulatory compliance, and technology resilience across all markets.
• This role spans MPESA’s on-premise, hybrid-cloud, and AWS, HCS, GCP and Azure environments, driving standardisation across Service Management, Security, Data, and Infrastructure Governance.
• The incumbent will serve as the single point of accountability for governance strategy, internal control effectiveness, and assurance alignment across MPESA’s technology ecosystem.

Your responsibilities will include:

Governance Strategy & Framework

• Lead the end-to-end assurance lifecycle, including internal audits, control testing, remediation tracking, and management reporting.
• Ensure alignment of MPESA’s governance activities with Vodacom, Safaricom, and regulatory oversight structures.
• Oversee the Technology Control Environment (TCE) — monitoring compliance, control effectiveness, and continuous improvement.
• Drive implementation of automated control monitoring and AI-assisted assurance to enhance risk visibility and decision-making.

Assurance & Risk Management

• Lead the end-to-end assurance lifecycle, including internal audits, control testing, remediation tracking, and management reporting.
• Ensure alignment of MPESA’s governance activities with Vodacom, Safaricom, and regulatory oversight structures.
• Oversee the Technology Control Environment (TCE) — monitoring compliance, control effectiveness, and continuous improvement.
• Drive implementation of automated control monitoring and AI-assisted assurance to enhance risk visibility and decision-making.

Compliance & Regulatory Alignment

• Ensure full compliance with all applicable regulatory, privacy, and cybersecurity frameworks, including ISO/IEC 27001, PCI DSS, GDPR, and POPIA.
• Develop and maintain a Compliance Map linking regulatory obligations to control implementations across all environments.
• Coordinate with Legal, Internal Audit, and Risk functions to ensure alignment of assurance efforts and reporting structures.
• Lead periodic compliance audits and self-assessments, ensuring audit readiness and timely remediation of findings.

Operational Assurance

• Oversee Service Assurance, ensuring availability, continuity, capacity, and incident management controls are in place and measurable.
• Define assurance metrics and dashboards to track performance, compliance, and maturity across service and infrastructure layers.
• Collaborate with Platform Engineering and Operations to ensure control enforcement in CI/CD, MLOps, and cloud deployment processes.
• Champion the adoption of Zero-Trust frameworks, ensuring governance extends from network to data and identity layers.

Cross-Functional Leadership & Collaboration

• Partner with CMDB & Asset Management, Data Governance, Cyber Security, and Service Management teams to ensure integrated governance coverage.
• Engage with market CIOs, Risk Officers, and Regulatory Liaisons to harmonize local governance models with the MPESA Group blueprint.
• Provide strategic guidance to the Governance and Assurance Council, aligning initiatives across markets, functions, and domains.

Audit, Reporting & Continuous Improvement

• Produce executive dashboards and board reports highlighting governance posture, audit results, and risk trends.
• Embed a continuous improvement cycle, using audit outcomes and incident learnings to strengthen future control design.
• Drive maturity assessments against industry benchmarks (e.g., CMMI, COBIT Maturity Model) to guide roadmap evolution.

The ideal candidate for this role will have:

• Bachelor’s Degree in Computer Science, Information Systems, or Business Administration.
• Minimum 12–15 years’ experience in Governance, Risk, Compliance, or IT Assurance leadership roles.
• Certified in COBIT, ITIL v4, ISO 27001 Lead Implementer/Auditor, or CISA/CISM.
• Deep understanding of regulatory environments across African markets and cloud-based compliance frameworks.
• Proven experience in managing multi-country technology governance, ideally within telco, fintech, or regulated financial services.
• Excellent analytical, communication, and stakeholder management skills, with board-level presentation experience.

Core Competencies,knowledge and experience:

• Strategic Leadership & Influence: Ability to define governance vision and embed it across executive, operational, and regional levels.
• Holistic Governance Mindset: Expertise spanning IT, Data, and Security Governance, with the ability to integrate them into one unified control framework.
• Risk & Assurance Expertise: Strong command over risk management, internal controls, audit readiness, and assurance automation.
• Change Leadership: Proven ability to lead transformation across diverse markets, embedding compliance culture and operational discipline.
• Stakeholder Alignment: Exceptional communication and negotiation skills to drive collaboration across business, audit, and technology domains.

Closing date for Applications: 03 December 2025.