Role Purpose/Business Unit:
- The Senior Information and Research Analyst plays a pivotal role in supporting Vodacom Group’s Executive Committee (EXCO), senior management, and staff across all Operating Companies.
- The role focuses on delivering high-quality, timely, and strategically relevant information and research services to enable informed decision-making and maintain Vodacom’s competitive edge and reputation.
Your responsibilities will include:
Proactively and reactively source, analyse, and package strategic information
- Monitor industry sources for reports and trends, competitor activity, and regulatory developments.
- Conduct targeted information curation using electronic databases, commercial resources, and AI tools.
- Catalogue and index strategic documents, reports, and resources for efficient retrieval
- Compile information into executive-ready formats.
- Maintain a repository of strategic information and insights for ongoing reference and reuse.
- Any analytical part require statistical analysis skills.
Respond to information requests from all levels of management and other decision makers
- Interpret and clarify information needs from EXCO, senior leaders, and staff.
- Prioritise and manage multiple requests under tight deadlines.
- Deliver accurate, relevant, and well-packaged responses tailored to the requestor’s context.
- Ensure confidentiality and sensitivity in handling strategic queries.
Monitor and alert leaders and staff to emerging trends and risks
- Track news, market signals, and regulatory updates that may impact Vodacom.
- Use AI and prompt engineering tools to automate alerts and trend detection.
- Prepare strategic intelligence, and attention efficient newsletters and distribute to relevant stakeholders.
- Collaborate with Research and Strategy teams to align insights with business priorities.
- Support the Annual Strategy analysis for the Vodacom Group Board meeting with information.
Interpret complex information needs and deliver tailored research outputs
- Engage with stakeholders to understand the strategic or operational intent behind requests
- Design and execute information and research methodologies suited to each query
- Apply analytical and statistical techniques to extract insights from data
- Present findings in formats that support attention efficient decision-making (e.g., visual summaries, executive briefs and newsletters)
Manage electronic information systems and ensure integrity of information outputs
- Maintain and optimise Vodacom’s digital library and information system.
- Ensure metadata accuracy, version control, and secure access protocols
- Curate and classify resources for easy retrieval and strategic relevance.
- Implement best practices in information science and digital information management
Maintain professionalism in handling sensitive and confidential matters
- Uphold Vodacom’s values and ethical standards in all information activities.
- Apply discretion and sound judgement in managing confidential information.
- Ensure compliance with internal governance and data protection policies.
- Build trust with stakeholders through consistent, high-quality service delivery.
Support Senior Specialist Vodacom Digital Library with financial planning and suppliers’ contract for commercial information sources
- Assist with requesting quotations from information providers and liaise with the Administrative Manager to initiate purchase orders, process invoice receipting, and support contract management.
- Ensure all documentation—such as contracts, agreements, and licensing—is accurately maintained and kept up to date.
- Support the supplier onboarding process for the Digital Library by requesting required documentation and liaising directly with suppliers.
- Assist with troubleshooting issues related to information suppliers, ensuring timely resolution and minimal disruption to services.
The ideal candidate for this role will have:
- A Bachelor’s Degree in Information Science, or Information Management, with electives or minors in statistics, data analysis, or informatics.
- Postgraduate studies in Knowledge Management, Strategic Intelligence, or Data Science (optional but advantageous).
- Exposure to AI tools, prompt engineering, and digital research system
- 5+ years experience in corporate environment in Information providing role.
Leadership Competency Requirements:
Supporting & Co-operating
- Working with People
- Adhering to company principles & values
Interacting & Presenting
- Relating & Networking
- Presenting & Communicating Information
Analysing
- Writing & Reporting
- Applying Expertise & Technology
Organising & Executing
- Planning & Organising
- Delivering Results & Meeting Expectations
- Following Instructions & Procedures
Adapting & Coping
- Adapting & Responding to Change
- Coping with Pressure & Setbacks
Enterprising & Performing
- Achieving Personal Work Goals & Objectives
Core competencies, knowledge, and experience:
Technical Competencies
- Advanced computer literacy and digital fluency
- Proficiency in Microsoft Office Suite, PDF tools, and basic HTML
- Competence in AI tools and prompt engineering
- Proficiency in database management and digital research tools
- Skilled in navigating electronic libraries, databases, and commercial information systems
Information & Research Expertise
- Deep understanding of the information and research environment
- Strong grasp of research methodologies and referencing standards
- Strong analytical and statistical acumen to interpret data, trends in, and perform statistical analysis
- Some knowledge of the ICT industry would be beneficial
Communication & Collaboration Skills
- Excellent written and verbal communication in English
- Ability to work independently and collaboratively within teams
- High level of self-motivation and initiative
Operational & Strategic Skills
- Exceptional attention to detail and accuracy
- Strong problem-solving and conceptual thinking abilities
- Effective planning and time management under pressure
- Prioritisation of high-impact requests and strategic deliverables
- Ability to distil large volumes of information into actionable insights
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 4 December 2025
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