Business Analyst at Hire Resolve

Job Description

• A company that operates as a local touchpoint for a major global freight forwarding and logistics network, helping local businesses manage the complex movement of goods across national and international borders, is seeking a Business Analyst / Product Owner to transform company system from a shipment visibility portal into an intelligent, intuitive digital platform.

Responsibilities:

• Roadmap Ownership: Define, evolve, and execute the product roadmap for myJAS and related digital customer experiences.
• Strategic Alignment: Partner with IT, Commercial, Operations, and senior leadership to align product strategy with business goals.
• Outcome-Focused Delivery: Prioritize initiatives based on customer value, adoption potential, business impact, and strategic importance—focusing on meaningful outcomes over feature requests.
• Customer Insight: Deeply understand customer supply chain workflows, pain points, and digital expectations through direct engagement and data analytics.
• Process Standardization: Analyze, redesign, and standardize business processes across global and local teams, ensuring cross-functional alignment.
• Requirements Gathering: Capture user stories, acceptance criteria, and business requirements; build early consensus with Subject Matter Experts (SMEs) and operational leaders.
• Intuitive Design: Champion a simple, modern customer experience across myJAS in collaboration with UI/UX designers.
• Customer Advocacy: Participate in prototyping, user testing, and workflow reviews to simplify complex logistics processes.
• Emerging Tech & AI: Evaluate practical use cases for AI (generative, agentic), automation, and predictive analytics (e.g., conversational shipment intelligence, proactive exception handling) alongside Engineering and Data teams.
• Market Benchmarking: Monitor digital trends across freight forwarding (e.g., myDSV, DHLi, myKN) and broader B2B/SaaS sectors to identify key differentiators.
• End-to-End Execution: Lead initiatives through the full lifecycle: discovery, design, build, test, launch, and continuous improvement.
• Technical Collaboration: Partner with Architecture, Integration, Data, Cybersecurity, and third-party vendors. Coordinate dependencies with core enterprise systems (e.g., CargoWise, CRM, Finance).
• Quality Assurance: Facilitate stakeholder workshops, write test scripts, lead functional testing, and coordinate release management.
• Product Champion: Serve as the primary point of contact for myJAS across business and IT units, managing competing priorities and trade-offs.
• Drive Adoption: Partner with Commercial and Customer Service teams to drive platform onboarding and active usage.
• Training & Documentation: Produce clear user guides, process maps (BPM standards), and training materials; train champions and core users.
• Value Tracking: Establish and track metrics (KPIs) covering active usage, digital transaction volume, self-service rates, customer satisfaction, and operational efficiency gains.

Minimum Requirements:

• 5+ years in Digital Product Management, Business Analysis, Product Ownership, or Digital Transformation.
• Proven experience managing customer-facing B2B digital products or platforms.
• Strong grasp of Agile delivery, product discovery, backlog prioritization, analytics, and user journey mapping.
• Functional understanding of APIs, cloud platforms, data integration, enterprise applications, and modern AI/automation concepts.
• Excellent communication, workshop facilitation, and stakeholder management skills in a global, matrixed, and remote-friendly environment.
• Product & Process: Product management software, MS Visio/BPM tools, basic SQL.
• Collaboration & Productivity: MS Office Suite (Word, Excel, PowerPoint), Teams, Zoom, and modern Agile management tools.

Preferred

• Background in Freight Forwarding, Logistics, or Supply Chain Management (familiarity with shipment portals or CargoWise is a major advantage).
• Knowledge of process improvement methodologies (Six Sigma/DMAIC), process-mapping tools (MS Visio), and basic data querying (SQL).
• Multilingual skills (Spanish and/or Italian) and international business experience.
• Bachelor’s degree in Business, Logistics, Information Systems, or a related field.