The Emirates story started in 1985 when we launched operations with just two aircraft. Today, we fly the world’s biggest fleets of Airbus A380s and Boeing 777s, offering our customers the comforts of the latest and most efficient wide-body aircraft in the skies.
We inspire travellers around the world with our growing network of worldwide destinations, in...
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives.
Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set quality standards are achieved for all customer interactions.
Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa and health requirements and other details such as check-in place and time.
Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership (Skywards related queries), amendments, DBB, Dubai stopovers, hotel bookings and upgraded fares to achieve sales revenue and/or sales conversion targets.
Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
Support Travel Agents by assisting them with bookings and special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online/other queries and other complex activities such as medical cases and special services.
Deputise for the Customer Sales and Service Team Leader/Contact Centre Team Leaders in their absence and provide help and act as a role model to other team members.
Act as the first point of contact for all queries from CSSAs regarding complex bookings, challenging customer interactions and other special services.
Qualification
Qualifications and Experience:
Educated to at least Grade 12 or equivalent.
Experience in a contact centre or reservations office environment within the airline or travel industry.
Knowledge and Skills:
Knowledge of contact centre and airline/travel industry procedures and methodology.
Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems.
PC based skills to operate Windows package including Microsoft Word/Excel/E-mail
Johannesburg vs. Cape Town: How Job Opportunities CompareA comparison between job opportunities in Johannesburg and job opportunities in Cape Town job opportunities, including salaries, employment growth, industries hiring and career prospects.
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail