Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client's query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Minimum Experience Level
- 2 years or more contact centre experience.
- Must have insurance experience.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Essential Qualification
- Certificate: Regulatory Examination / RE 5
Technical / Professional Knowledge
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
Behavioural Competencies
- Building Customer Loyalty
- Communication
- Technical/Professional Knowledge and Skills
- Managing Work
- Adaptability
- Quality Orientation
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Job Purpose
- The purpose of this role is to produce a monthly client account profitability data mart that supports financial and strategic reporting across the cluster. The BI Data Analyst is responsible for sourcing, transforming, and reconciling data from multiple systems to ensure accuracy, consistency, and alignment with financial statements. The role enables key stakeholders—including Finance, Segment, and Product teams—to access reliable insights that drive profitability, performance improvement, and strategic decision-making.
Job Responsibilities
- Build and maintain a monthly client account profitability data mart to support financial and strategic reporting across the cluster.
- Source and integrate data from various systems, including product platforms and spreadsheets, ensuring completeness, consistency, and reliability.
- Apply business rules to the data and perform reconciliations to ensure outputs align accurately with financial statements.
- Investigate anomalies in the data and resolve them in collaboration with the Finance team to maintain data integrity.
- Provide reporting support to Finance, Segment, and Product stakeholders by delivering accurate, timely, and insightful data outputs.
- Drive automation initiatives to improve the efficiency, accuracy, and sustainability of reconciliation processes.
- Develop and maintain interactive dashboards and reports using Power BI to enable data-driven decision-making.
- Build and manage data pipelines using SQL Server and SSIS to ensure seamless data flow and transformation.
- Perform data profiling, validation, and quality checks to ensure the integrity and usability of data for reporting and analysis.
- Collaborate with Data Engineers, Data Modelers, and Governance teams to ensure data solutions are aligned with business requirements and standards.
- Ensure all data processes and outputs comply with internal governance policies, data privacy regulations, and relevant industry standards.
- Operate within the data value chain, working closely with Finance, Segment, Product, and Data teams to deliver consolidated and strategic insights.
- Contribute to strategic decision-making by producing outputs that reflect a comprehensive view of banking products and performance.
- Support Personal, Private, and Commercial Banking clusters, with future expansion into Corporate Investment Banking and Rest of Africa.
- Ensure the profitability data mart is accurate, complete, and reconciled with financial statements to maintain stakeholder trust.
- Deliver outputs in line with agreed service level agreements and timelines to meet business expectations.
- Reduce recurring reconciliation issues through proactive analysis, process improvements, and stakeholder engagement.
- Maintain high levels of stakeholder satisfaction by consistently delivering reliable and actionable data insights.
- Identify and resolve anomalies effectively to uphold data quality and support confident decision-making.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor’s degree in Mathematics, Statistics, Engineering, Computer Science, or a related quantitative field.
- Preferred qualifications include BSc or BEng in relevant disciplines.
Preferred Certifications
- Certifications in SQL, Power BI, Data Analysis, Data Modelling, or Cloud platforms (Azure, AWS) will be advantageous.
Minimum Experience Level
- 5–6 years of experience in data analysis, business intelligence, or financial reporting roles.
- Strong proficiency in SQL Server and T-SQL, with experience in building and managing data pipelines using SSIS.
- Hands-on experience with Power BI for dashboard development and reporting.
- Exposure to financial services or banking environments is preferred.
- Experience in data profiling, validation, and reconciliation processes.
- Familiarity with data modelling concepts and data warehouse architectures (e.g., star schema, snowflake schema).
- Understanding of data governance, privacy standards, and compliance requirements.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
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Job Purpose
- To provide strategic and operational leadership in the management manage a mini portfolio of properties; one property or a specific facilities management function within a property, ensuring the seamless delivery of all hard and soft facilities management (FM) services. The role is responsible for creating a safe, efficient, compliant, and high-quality working environment that supports client business objectives, enhances asset value, and aligns with the overarching Group Property Services strategy.
Key Responsibilities
The responsibilities are categorized into core FM domains for clarity.
Strategic and Financial Management
- Develop, manage, and control the annual facilities operational and capital expenditure (CAPEX) budgets for the portfolio.
- Conduct regular financial analysis and forecasting to ensure optimal budget expenditure, identify cost-saving opportunities, and report on financial performance.
- Authorise and control expenditure in line with delegated authority, ensuring all invoices (e.g., leases, service charges, contractor invoices) are validated and paid timeously.
- Lead the strategic planning for lifecycle replacements and asset management, maintaining an accurate and up-to-date asset register for furniture, fixtures, and equipment (FF&E).
Hard Services Management (Building and Infrastructure)
- Oversee the planning, scheduling, and execution of all preventive and corrective maintenance for MEP (Mechanical, Electrical, and Plumbing) systems, building fabric, and critical infrastructure.
- Manage and ensure compliance of all hard service contractors (e.g., HVAC, electrical, lifts, fire systems, generators) against SLAs and Key Performance Indicators (KPIs).
- Ensure all property assets and installations comply with relevant South African legislation, including the Occupational Health and Safety Act (OHSA), SANS codes, and environmental regulations.
- Manage and project-manage minor works, office refurbishments, and co-location projects from inception to snagging and final handover, ensuring adherence to Nedbank policies and project timelines.
Soft Services Management (People and Environment)
- Manage the delivery of all soft services to a high standard, including cleaning, waste management, pest control, landscaping.
- Oversee office services such as space planning, moves/adds/changes (MAC), desk allocation, and reception services to optimize space utilization and meet tenant needs.
- Monitor contractor performance for soft services, ensuring service levels are met and the workplace environment is consistently professional and hygienic.
Client and Stakeholder Management
- Act as the primary point of contact for tenants and internal business unit clients, understanding their requirements and ensuring they are met and maintained.
- Facilitate regular tenant meetings, providing input, ensuring compliance with lease conditions and house rules, and distributing formal minutes.
- Build and maintain strong, collaborative relationships with clients, contractors, service providers, and internal stakeholders (e.g., IT, Security, Hospitality,HR).
Contract and Supplier Management
- Manage the performance of all FM service providers through robust contract management, regular reviews, and performance scorecards.
- Assist in the tendering process for new contracts, including scoping of work, vendor evaluation, and selection.
- Ensure all service providers comply with contractual costs, scope, and delivery standards, taking corrective action where performance falls short.
Risk, Compliance and Business Continuity
- Champion and enforce adherence to the Occupational Health and Safety Act (OHSA), conducting regular audits and risk assessments to ensure a safe working environment.
- Mitigate operational risks by maintaining and testing Business Continuity Plans (BCP) for the portfolio, ensuring critical facilities can recover from disruptions.
- Ensure all statutory compliance certificates are obtained and maintained (e.g., Electrical Compliance, Fire Installation).
- Keep abreast of all relevant legislation, industry standards, and best practices that impact facilities management.
Leadership and Personal Development
- Manage, mentor, and develop a team of facilities supervisors, facilities maintenance assistants, facilities administrators and artisans (if applicable).
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture-building initiatives.
- Ensure personal growth and effectiveness by completing all required training, obtaining relevant certifications, and staying abreast of developments in the FM field.
Qualifications and Experience
Category Requirement
- Essential Qualifications Advanced Diploma / National 1st Degree in Facilities Management, Property Studies, Engineering, Construction Management, or a related field.
- Preferred Qualifications • Certified Facility Manager (CFM) or equivalent. • Project Management Certification (e.g., PMP, PRINCE2).
- Minimum Experience 5-7 years of comprehensive experience in a facilities management role, with a proven track record in managing both hard and soft services for a commercial property portfolio.
Technical / Professional Knowledge
- FM Disciplines: In-depth knowledge of both Hard (MEP, building fabric) and Soft (cleaning, catering, space planning) FM services.
- Financial Acumen: Budgeting, financial analysis, and cost control.
- Project Management: Principles and methodologies for managing refurbishment and fit-out projects.
- Legislation and Compliance: Thorough understanding of the OHSA, SANS 10400 (Building Regulations), Environmental Legislation, and other relevant laws.
- Contract Management: Vendor and supplier management, SLA and KPI development.
- Risk Management: Principles of operational risk, business continuity, and disaster recovery.
- Systems and Software: High proficiency in Computerized Maintenance Management Systems (CMMS), CAFM (Computer-Aided Facility Management) software, and the MS Office Suite.
- Business Communication: Excellent business writing and presentation skills.
Behavioural Competencies
- Strategic Thinking: Ability to see the big picture and align FM activities with business goals.
- Customer Focus: Dedicated to meeting the expectations and requirements of internal and external clients.
- Problem Solving: Uses logic and rigorous methods to solve difficult problems with effective solutions.
- Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and monitors process, progress, and results.
- Driving for Results: Pursues everything with energy, drive, and a need to finish; consistently achieves results.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit.
- Communication: Is effective in a variety of formal and informal presentation settings; actively listens and gets clarification.
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Job Purpose
- To realise the detailed design through programming and configuration
Job Responsibilities
- Produce working quality software that meets the design under supervision
- Deliver component designs under supervision that are robust and fault tolerant as per the minimum required standards
- Ensure component designs are supportable, maintainable and re-usable
- Deliver software that is observable and scalable
- Trouble shoot and problem solve of software issues with guidance
- Produce documentation as per organisational standards
- Provide Maintenance and support of software in area of accountability
- Develop unit test cases and conduct unit testing
- Create deployment artefacts and stores in source control library under supervision
- Update the asset knowledge base
- Ensure integration of own work with other individuals and in team
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Diploma / Certificate in relevant language
Preferred Certifications
- Certificate in relevant language where available
Minimum Experience Level
- Min 1 year programming experience
Technical / Professional Knowledge
- IT Data structures
- Application systems
- Agile Development
- System Development Life cycle(SDLC)
Behavioural Competencies
- Managing Work
- Collaborating
- Quality Orientation
- Applied Learning
- Initiating Action
- Technical/Professional Knowledge and Skills
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Job Purpose
- To plan; direct and coordinate the activities of their own projects and the projects of their team to ensure that project goals are accomplished.Ensure the delivery of projects through enabling of the project teams
Job Responsibilities
- Determine goals, time frame, funding limitations, and procedures for accomplishing project staffing requirements and allocation of resources.
- Conduct stakeholder management as a discipline embedded in the capability of project managers and in all project plans for the Business Unit.
- Manage each stakeholder group actively through the change cycle.
- Conduct business change impact across process, systems and technology as per the change implementation plan.
- Conduct and assist the team with technical changes and change management
- Manage project by ensuring roles, behaviors and operations are understood and strategies defined in project schedule.
- Keep clients informed through coaching the clients and management where processes and systems are changed.
- Ensure change management processes are adhered to for all projects in conjunction with client.
- Ensure effective stakeholder relationship management.
- Build trusting relationships with all stakeholders.
- Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans.
- Collaborate across Business Units and facilitate mutually beneficial outcomes across the stakeholders.
- Manage capacity across project based on priority and trade-offs. Manager the capacity of the project managers in their team and negotiate where capacity constraints occur.
- Resolve obstacles and seek executive resolution of complex high impact project deviation.
- Participate in project management definition and strategy.
- Manage portfolio by ensuring that the project portfolio reflects alignment with the Group Architecture roadmap or business three-year plans.
- Ensure adherence to project risk management standards and enterprise organizational compliance.
- Ensure team efficiency Ensure satisfactory post implementation review.
- Ensure resources are correctly allocated based on their portfolio and skill level against agreed industry benchmark
- Regulate Steerco Packs and Exco Packs for distribution for executives
- Apply Agile project management skills
- An understanding of Automation and Automation practices
- Preferably Blue Prism/Automation knowledge and Experience
Essential Qualifications - NQF Level
- Diploma
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Essential Certifications
- Certification in consulting programme PMP or prince (advanced) or relevant project methodology) PGMP certification in progress
Minimum Experience Level
- 5-10 years experience in project management environment
- 2-3 years working with highly complex and large projects
- 1-2 years supervisory or line management experience
Technical / Professional Knowledge
- Strategic planning
- Communication Strategies
- Staff resource planning
- Operations planning
- Employee training/development
- Governance, Risk and Controls
- Management information and reporting principles, tools and mechanisms
- Client service management
- Organisational systems
- Information Technology concepts
Behavioural Competencies
- Customer Focus
- Driving for Results
- Guiding Team Success
- Planning and Organizing
- Building Talent
- Aligning Performance for Success
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Job Purpose
- To execute the end to end procurement sourcing process for controlled commodities in line with Nedbanks business strategy.
Job Responsibilities
- Analyse trends by reviewing management information.
- Assisting stakeholders with budget forecasting by providing commodity information.
- Identifying opportunities to develop sourcing strategy that will result in cost saving by benchmarking and negotiating with internal and external stakeholders.
- Ensure that preferential procurement BBBEE targets are aligned to the Financial Sector Charter (FSC) as determined by the Department of Trade and Industry code of good practice.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Develop and maintain policies by understanding and collaborating with stakeholders to determine practical processes.
- Mitigating risks by ensuring that policies and regulatory and industry governance requirements are adhered to.
- Selection of preferred suppliers by conducting a tender or quotation process.
- Drafting and signing of contracts by liaising with Group
- Legal and stakeholders.
- Ensuring SLA's are met through end to end management of the contract (includes supplier relationship and performance management).
- Measure local procurement and environmental objectives against Nedbank's transformational objectives by conducting surveys or reviewing management information.
- Identifying business requirements by engaging with internal stakeholders to understand business needs.
- Collaboration with stakeholders to implement the sourcing strategy by coordinating workshops; presentations and meetings.
- Exchange of information between stakeholders to achieve the procurement objective by sharing management information.
- Manage and maintain internal and external stakeholder relationships by conducting regular engagements. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Minimum Experience Level
- 3 years procurement experience
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Governance, Risk and Controls
Behavioural Competencies
- Decision Making
- Continuous Improvement
- High-Impact Communication
- Managing Work
- Sustaining Customer Satisfaction
- Technical/Professional Knowledge and Skills
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Job Purpose
- To focus on building, testing, and maintaining BI solutions, using various technologies, IT infrastructure and systems that suppport business intelligence initiatives within the organisation. Works closely with data analysts and data engineers, to ensure that data is collected, stored, and transformed into actionable insights for Business Specific solutions.
Job Responsibilities
- Develop and maintain simple to medium BI solutions across multiple data source using the standard enterprise technology infrastructure
- Provides input into the design of the data models, data flow and data integration requirements.
- Create and manage Extract, Transform, Load (ETL) workflows using various sources, ensuring the data is cleansed and loaded accurately
- Use database query tools and data scheduling tools (e.g., Informatica, Microsoft SSIS), and scripting languages to build and optimize data pipelines
- Maintain data warehouse structures that efficiently store and organize large volumes of data.
- Manage data quality, integrity, and security within the data warehouse for accurate reporting
- Conduct Data provisioning using database tools or using Data Virtualization Technology
- Test and verify for data inconsistencies, data types and data quality that may impact ingestion and provisioning
- Deliver multiple BI Use Case solutions, on an ongoing long term basis within a squad to meet business requirements
- Learn to interpret Reports and Dashboards based on business needs
- Create visualizations, virtual marts and report to business stakeholders
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Essential Certifications
- DMBok certification ( Data Management Body of Knowledge)
Minimum Experience Level
- 1-2 years experience as a BI Developer with strong Data Analysis and Power BI skillset.
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- BI tools -Basic
- DBMS (database management systems) Basic
- Coding and Debugging- Basic
- Data story telling (Basic)
- Database Query intermediate
- Data Virtualization understanding basic
- Data Visualization design and build intermediate
Behavioural Competencies
- Adaptability
- Applied Learning
- Communication
- Managing Work
- Quality Orientation
- Leveraging Feedback
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
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Job Purpose
- To ensure that KYC/CDD-related activities & functions are executed in line with defined AML standards & requirements applicable to Nedbank London while maintaining control over applicable processes, in accordance with CORE’s strategy.
Job Responsibilities
- Manage a review population inclusive of both periodic and trigger reviews for Nedbank London.
- Ensure timely and effective processing, capture and maintenance of all client (KYC/CDD) data and records in compliance with UK regulatory requirements and Nedbank London methodologies.
- Review of clients by ensuring that "gaps" are identified and addressed in terms of requirements applicable to clients of Nedbank London.
- Execute assignments and ad-hoc requests in accordance with the business requirements.
- Build and maintain collaborative relationships with bankers, with clear and effective communication regarding expectations for client reviews being conducted.
- Build and maintain collaborative relationships with bankers by establishing partnerships in managing KYC/CDD requirements as well as ensure an open line of communication to assist stakeholders to address compliance risks.
- Ensure that all stakeholder queries are addressed promptly and equally ensure adequate follow-up on queries sent to stakeholders.
- Stay up-to-date with UK legislative changes to keep in line with best practice, regulatory compliance and industry standards.
- Upskill and train junior team members to achieve functional alignment and legislative compliance.
- Escalate any concerns/red flags identified to CORE management and UK Financial Crime Compliance teams (as required).
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank.
- Management of alerts (adverse media, PEP, sanctions) in respect of allocated client population.
- Provide occasional support to the London CORE New-to-Bank team.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Law
Minimum Experience Level
- Must have 3-5 years work experience in general banking with at least 2 years in AML/ KYC/ CDD/ FICA (or similar).
- Understanding of and experience working with client beneficial ownership identification.
Preferred Experience
- Experience with UK AML regulatory requirements.
- Understanding of and/or experience dealing with CIB clients.
- Knowledge of FATCA/CRS legislation and requirements.
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Financial Acumen
- Relevant product knowledge
- Knowledge of risk
- Relevant system knowledge
Behavioural Competencies
- Adaptability
- Building Customer Loyalty
- Continuous Learning
- Collaborating
- Work Standards
- Managing Work
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Job Purpose
- To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assists business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.
Job Responsibilities
- Define the scope and estimations for process initiatives
- Proactively plan process deliverables based on relevant project delivery method
- Work with business stakeholders to prioritise process work
- Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
- Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques
- Proactively engage with business on strategic initiatives which require process improvement
- Professionally consult with senior stakeholders across clusters.
- Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
- Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
- Define the process end-to-end view (Operating model)
- Understand process improvement & Enterprise Architecture frameworks
- Understand advanced process measurement (tying value chain processes to corporate performance metrics)
- Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
- Ensure successful implementation of processes by evaluating benefit realisation
- In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
- Understand how change management integrates into the overall transformation initiative
- Develop communication plans that will facilitate the planned changes
- Develop mitigation strategies for cross-organizational impacts for process improvement projects
- Ability to use BPM related tools including project planning and tracking
- Understand how BPMS and RPA tools are used for process automation
- Ability to manage the capture of information in the BPM tools and review models for compliance with standards
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Understand big data concepts and how it will be used for research, customer experience management, and information mining
- Understand current and emerging technology landscape and how it can be used in the BPM context
- Understand all the regulatory and compliance drivers for the business within their customer domain.
- Able to apply Nedbank process methods and practices on process initiatives
- Understand the required risk controls within the risk appetite within their customer domain
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Certifications
- LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis
Minimum Experience Level
- 7 - 10 years
- 3 - 5 years managerial experience
- Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team.
- Demonstrated leadership on small-to-medium process and performance improvement engagements
Technical / Professional Knowledge
- Business principles
- Principles of project management
- Relevant regulatory knowledge
- Management information and reporting principles, tools and mechanisms
- Presentation Skills
- System Development Life cycle(SDLC)
- Functions specific policies procedures and systems knowledge
- Modelling-EPC/BPMN/UML
- Process Measurements
- Analysis
- business consulting and facilitation skills
- People Skills
- Client focused process Design
- Process management Principles
- Business consulting and facilitation
Behavioural Competencies
- Decision Making
- Facilitating Change
- Influencing
- Continuous Improvement
- Building Partnerships
- Customer Orientation
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Job Purpose
- To conduct internal audit assignments and manage stakeholder relationships to ensure Financial Risk within Nedbank Group is mitigated in accordance with Nedbank Group standards. The Audit Portfolio Manager will look after the Financial Risk Portfolio of the Group specifically Accounting, Financial and Taxation (AFT) risk.
Job Responsibilities
The Audit Portfolio Manager, in the discharge of his/her duties, shall be accountable for:
- Audit Planning & Risk-Based Scoping -Develop and execute audit plans aligned with strategic risks. Prioritize audits based on risk assessments across Nedbank Group.
- Internal Controls & Risk Management- Evaluate the design and effectiveness of controls over financial reporting. Identify control gaps and recommend remediation strategies.
- Audit Execution & Supervision- Conduct fieldwork, test controls, and document findings. Prepare audit workpapers and ensure adherence to GIA audit methodology and internal audit standards.
- Reporting & Communication- Prepare detailed audit reports for senior management as well as committee reporting. Communicate findings clearly and constructively to business units and risk owners.
- Stakeholder Engagement- Build relationships with key stakeholders including Finance, Operations, Risk and Compliance. Provide advisory support on control enhancements and risk mitigation.
- Follow-Up & Issue Tracking- Monitor and validate the implementation of audit recommendations. Escalate unresolved issues that pose significant risk to the bank.
- Technology & Data Analytics- Leverage audit tools and data analytics to enhance audit coverage and efficiency.
- Team Development & Leadership- Mentor junior auditors and support professional development. Promote a culture of integrity, accountability, and continuous improvement.
Essential Qualification
Minimum Experience Level
The following minimum experience is required:
- At least 6 years banking audit experience in:
- Finance (accounting, finance and tax)
- Data analytics
- Articles completed in the Big Four (Banking and Capital Markets Sector)
Technical / Professional Knowledge
- Audit standards and practices
- Accounting standards
- Banking knowledge (Financial and Operational Processes)
- Internal Controls
- Audit tools and data analytics
- Information technology
- Business writing skills
- Business Acumen
Behavioural Competencies
- Managing Work
- Monitoring Information
- Building Partnerships
- Quality Orientation
- Continuous Improvement
- Work Standards
- Courage
- Adaptability
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Job Purpose
- To conduct portfolio audits in a professional manner with a focus on Information Technology and Process Optimization and manage stakeholder relationships to ensure risk is mitigated in accordance to Nedbank Group standards.
Job Responsibilities
Strategic insights & Client Centricity:
- Understand current business strategy, Nedbank’s client centric approach, digital initiatives, risks and expectations and consider key and/or emerging risks to provide input into the risk-based audit planning processes.
- Be commercially minded and understand the broader business strategy in order to bring in the relevance in the auditing approach.
Transformational Assurance:
- Lead and execute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA), including file completion, continuous improvement of audit quality and delivery of audits within agreed timelines.
- Identify and assess the design adequacy and operational effectiveness of manual and automated controls within audit scope and utilising data analytics.
- Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.
- Identify process optimisation improvements by assessing existing and newly implemented processes within business.
- Apply professional judgement in all audit interactions.
Digital Platform & Data Driven Audits:
- Apply knowledge of banking sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide insightful reporting.
Integrated Risk and Control Environment:
- Engage with the risk and compliance community to ensure coordinated assurance approach and assessment of risk and control to ensure scope is appropriately defined.
Impactful Reporting:
- Prepare quality, relevant and commercially astute audit reports that provide intelligence and meaningful insights that enable the management of risk to be a strategic and competitive differentiator for Nedbank.
Business Partner Relationships:
- Build trusting relationships and improve credibility and quality of audit outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.
Effective Leadership:
- Create an environment of teamwork that contributes to Group Internal Audit (GIA).
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
People Specification
Essential Qualification
- Honours Degree (with Computer Science/Information Systems/Auditing).
- Qualification on Process Optimization an advantage.
Preferred Certification
- Certified Information Systems Auditor (CISA)
- Certified Internal Auditor (CIA) – preferable
Minimum Experience Level
- 5+ years in banking (preferably within Auditing, Risk, Compliance or Information Technology).
- Experience in the big 4 audit firms an advantage.
- Exposure to process optimisation.
Types of Exposures
- Achieving operational excellence by providing a view on strategic implementations and the optimisation of processes improved and implemented within Business.
- Building and maintaining effective relationships with internal and external stakeholders.
- Auditing in a banking and / or financial services environment.
- The ability to interact with diverse people.
- Financial services; preferably banking experience – retail and wealth banking exposure (including a knowledge of products and/or channels) and insurance exposure.
Technical / Professional Knowledge
- Banking experience
- Changing digital landscape and technology
- Client Centricity, Treating Customers Fairly and Conduct
- Business Acumen and Commerciality
- Report-writing skills
- Reputational risk management
- Governance, Risk, and Controls
Behavioural Competencies
- Managing Work
- Monitoring Information
- Building Partnerships
- Quality Orientation
- Continuous Improvement
- Work Standards
- Courage
- Adaptability
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Job Purpose
- To perform financial analysis on business data in order to leverage and communicate effectively with stakeholders; so as to add value to the business financial management strategy.
Job Responsibilities
- Collaborate closely with the Senior Financial Business Analyst to align data and financial analysis initiatives with strategic business goals, financial planning, and product delivery objectives.
- Conduct in-depth financial analysis to identify trends, risks, and opportunities; provide meaningful insights and recommendations that support decision-making and value creation.
- Elicit, analyse, and document business, data, and financial requirements by engaging stakeholders across functions and levels.
- Identify and resolve data anomalies and inconsistencies early in the lifecycle to ensure accurate financial reporting and reduce rework.
- Model data flows, business processes, and system interfaces to support solution design, data integrity, and continuous improvement.
- Decompose initiatives, features, and user stories; define acceptance criteria, identify gaps, and ensure traceability across the delivery lifecycle.
- Evaluate solutions for performance, financial impact, and alignment with business needs; recommend improvements to maximise value.
- Collaborate with QA and development teams to define test cases, support UAT, and ensure solutions meet business and financial requirements.
- Communicate findings, solutions, and recommendations through reports, presentations, and stakeholder engagements.
- Build and maintain strong relationships with stakeholders, fostering collaboration, trust, and shared understanding of business and data needs.
- Ensure compliance with governance, risk, and data quality standards; proactively identify and mitigate risks, especially those affecting financial outcomes.
- Support agile and lean delivery practices, applying best practice methods, tools, and frameworks to drive efficient, value-focused outcomes.
- Contribute to innovation by identifying analytical opportunities, improving processes, and enhancing systems that support financial and operational performance.
- Mentor and coach team members; share knowledge, industry trends, and best practices to build capability and support continuous learning.
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Continuously align work with the broader business strategy, ensuring that all outputs contribute to the achievement of organisational goals.
- Additional Role-Specific Responsibilities
Financial Planning & Support:
- Review the reasonableness of cluster submissions.
- Implement analytics to assist with budget reviews, gap identification, and trend analysis.
- Ensure BI and SAP systems are balanced and reconciled.
Technology & Automation:
- Continuously automate and improve financial processes to reduce repetitive tasks performed by financial officers.
- Determine and advise on optimal product mix for efficient and accurate BI reporting.
Customer Experience & Service Design:
- Enhance service approach and design to ensure a positive and seamless customer experience.
Essential Qualification
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Financial Management
- CIMA Certified or similar
Essential Certification
- Qualification or certification that includes practical application or instruction in at least one of the following: Business intelligence tools and enterprise systems such as SAP Business Suite, Power BI, Microsoft Excel (advanced), Power Apps, and Microsoft VBA.
Experience Level
- 5+ years experience in Financial Services Environment
Technical / Professional Knowledge
- Business Acumen
- Business principles
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Principles of financial management
- Research methodology
- Business writing skills
- Microsoft Office Product
- Regulatory knowledge
- IT / Banking knowledge
Behavioural Competencies
- Applied Learning
- Communication
- Decision Making
- Innovation
- Work Standards
- Technical/Professional Knowledge and Skills
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Job Purpose
- To develop and monitor the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to comply to regulatory requirements and ensure alignment to international best practice.
Job Responsibilities
- Provide risk advisory and support across allocated IT projects, IT processes including assessments and tracking of risks/issues to resolution.
- Engage in strategic initiatives, presenting risk insights to executive forums.
- Drive risk culture through regular stakeholder engagement, committee participation, and awareness of policies and frameworks.
- Ensure full compliance with risk frameworks, policies, and training requirements.
- Deliver on the Group Operational Risk Management (GORM) strategies and annual business plans aligned to regulatory requirements (BASEL, Banks Act) and take corrective action, where necessary.
- Provide input into the enhancement of the Operational Risk Management Framework (ORMF), methodologies, policies, processes.
- Improve the effectiveness and relevance of internal and external loss operational risk data.
- Review outcome of operational risk practices of stakeholders.
- Monitor and analyse major operational risk losses and control breakdowns.
- Identify regulatory changes and potential future operational risk impacts.
- Compile and/or provide input into internal operational risk reports and external disclosures.
- Engage with stakeholders to obtain an understanding of their operational risk practices to contract, manage and meet expectations.
- Develop and maintain partnerships with stakeholders to facilitate accomplishments of operational risk objectives.
- Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on operational risk management practices.
- Facilitate collaboration between stakeholders.
- Collaborate and maintain relationships internally.
- Build and maintain relationships with relevant regulators and other assurance providers.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies adding value to Nedbank.
- Provide input into, and advice on the alignment between regulatory capital and Nedbank Clusters' risk profile and risk appetite by recommending corrective action or mitigating strategies to enable Clusters to reduce regulatory capital.
- Provide input, related to Operational Risk deliverables, into the GORM budget in line with finance requirements and business plans.
- Contract deliverables, services and pricing with Nedbank Clusters and agree transfer pricing allocation to Clusters.
- Use budget allocation effectively. Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
- Share operational risk related knowledge, resources and practices with team to enable upskilling.
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
Technical Knowledge
- Enterprise-wide Risk Management
- Information Technology Risk
- Information Security principles
- Data risk management will be advantageous
- Information Technology Security will be advantageous
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Diploma
Minimum Experience Level
- 5 - 8 years experience in Risk, Governance and Auditing and/or 8 - 10 years experience in banking and/or insurance
Technical / Professional Knowledge
- Banking procedures
- Business terms and definitions
- Communication Strategies
- Data analysis
- Principles of financial management
- Principles of project management
- Relevant software and systems knowledge
- Technologies
- Cluster Specific Operational Knowledge
- operational risk
Behavioural Competencies
- Building Partnerships
- Communication
- Decision Making
- Stress Tolerance
- Technical/Professional Knowledge and Skills
- Adaptability
Method of Application
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