Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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- As the Restaurant Manager you will be responsible for taking accountability, manage and report on the F&B branch function in order to ensure smooth running and management of operations. This includes health and safety management, facility management, kitchen management, stock management, resource planning, customer service levels, financial profitability and cost control, adherence to departmental processes and reporting and company policies. Partner with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that the F&B experience attracts and retains customers/punters within the branch.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
A Bonus To Have:
- Food and Beverage qualification
- Food and Beverage industry experience
- Matric
What You’ll Do For The Brand:
- Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service areas.
- Ensure internal F&B processes are followed.
- Ensure the GAAP system is always up and running.
- Ensure the F&B facility is always well maintained, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area.
- Ensure the cutlery and crockery is clean and in good condition for use by customers.
- Ensure cash up processes are followed in order to accurately account for/disclose and report on
- Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
- Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery.
- F&B branch cost and budget management to ensure maximum Financial management of F&B targets for the branch, cash and stock control.
- Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
- Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention. Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back office stock.
- Schedule resources and assign duties considering busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements
- Manage all Food and Beverage staff at the branch. This includes Stock Controller, Store men, F&B Supervisors, and management of the waitrons/bartenders/cashiers as well as kitchen staff which includes chefs/grillers/kitchen coordinators/scullers etc. Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
- Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff that underperform.
- Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
- Ensure timeous submission of daily, weekly, monthly F&B reports.
- Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.
- Any other ad-hoc functions as requested by management.
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Strong attention to detail.
- High level of integrity, trustworthiness and reliability.
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- We have an amazing opportunity for a Housekeeper to be based in Durban Stonebridge. Do you think you have what it takes to be our newest Purple Star?
- This position would be responsible for maintaining a clean, sanitary, comfortable and tidy environment.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Previous housekeeping experience.
- Matric.
What You’ll Do For The Brand:
- Cleaner is attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
- Ensure work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
- Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags.
- The toilets are to be cleaned.
- Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
- Ensure that service areas are neat and tidy during peak periods and quiet periods.
- Appropriate use of cleaning chemicals and cleaning detergents.
- Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
- Declare breakages to the Branch Manager.
- The cleaning of branch aircon filters weekly.
- Ensure that all tables & chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.
What You’ll Bring To The Team:
- Attention to detail.
- Good time management.
- Ability to take initiative.
- Strong attention to detail.
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- We have an amazing opportunity for a Betting Clerk to be based in Western Cape (Stellenbosch). Do you think you have what it takes to be our newest Purple Star?
- The position will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You bring:
- 1 – 2 years in gaming industry.
A bonus to have:
- Valid driver’s licence.
- Relevant Diploma/ Degree.
What You’ll Do For The Brand:
- Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
- Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
- Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of
- Interim checks must be done within the course of the day with the team leader on
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recorn.
- Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstations is well maintained and in good working conditions.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
- Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
- Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
- Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team:
- Good communication and interpersonal skills.
- Excellent Listening skills.
- Must be result driven.
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge.
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- We have an amazing opportunity for Sales Agents (Field) to be based in Western Cape . Do you think you have what it takes to be our newest Purple Star?
- The position will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Matric
- Prior work experience as a promoter or similar
- Excellent Customer Service Skills.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand .
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers .
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
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- We have an amazing opportunity for a Mobile Clerk (Branch) to be based in Shelley Beach. Do you think you have what it takes to be our newest Purple Star?
- The position will be responsible for assisting clients with any account (mobile, website and Phone-A-Bet) and betting related queries. Provide a proactive and efficient customer services function to punters through engaging with punters and marketing our mobile platform and betting products/services. Responsible for assisting in reaching mobile sales targets and targets related to the increase in mobile customer base/new account base, providing frontline assistance to account holders.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You bring:
- Customer service experience.
A Bonus To Have:
- Matric.
- Prior work experience as a promoter or similar
- Excellent Customer Service Skills.
What You’ll Do For The Brand:
- Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations.
- Assist clients with account and betting queries.
- Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call center.
- Reach mobile sales targets/targets related to the increase in mobile customer base. Drive daily opening of new accounts through the effective demonstration and/or explanation of mobile site, usage methods and services to persuade punters to bet on their mobile devices or use account services. Conducting user specific training where required to ensure punter knows how to navigate through the mobile application.
- Drive mobile marketing campaigns at the branch/across branches to increase mobile sales/stakes and new accounts.
- Promote mobile brands. Set up and arrange displays at the branch to attract the attention of prospective and existing punters.
- Registering new customer accounts. Ensure that new accounts open are FICA compliant. Scan and submit FICA documents to the FICA department.
- Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old).
- Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted and is clear.
- Ensure new customer uses the sign-up bonus to bet when account is opened. Show the customer how to bet on mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
- Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
- Be proactive by approaching and engaging with punters on the floor, marketing Hollywood and providing a customer services function.
- Utilise the Helpdesk terminals to attract punters.
- Might be required to rove between branches or stores as per operational needs.
- Any other related duties that might be required in the branch.
What You’ll Bring To The Team:
- Good communication and interpersonal skills.
- Excellent Listening skills.
- Must be result driven.
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge.
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- We have an amazing opportunity for a Senior Regional Auditor, to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
- The Senior Regional Auditor will be responsible for working closely with operations to ensure branches comply with internal policies and procedures. To safeguard the company from branches, misappropriating company assets and fraudulent financial reporting and ensure sufficient audit work is carried out by the regional auditors.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 1-2 years administrative experience.
- Valid driver’s license.
- Computer literate.
A Bonus To Have:
- Completed or studying towards a diploma/degree, majoring in accounting or auditing will be advantageous.
What You’ll Do For The Brand:
- Ensuring morning/closing cash counts are performed daily by regional auditors.
- Ensuring full compliance audits on the first visit of each month for all branches.
- Ensuring F&B counts are performed in accordance with the policy.
- Ensuring the comparison of the F&B counts are escalated to the relevant parties.
- Ensuring compliance audits daily are performed daily.
- Ensuring compliance is in line with the relevant Gambling Board.
- Ensuring paperwork and daily recons are performed daily.
- Ensuring missing ticket (SYX, Betgames and betgames cancelled) audits are up to date by regional auditor together with the sampling audit at head office.
- Ensuring all reports are saved timeously and completed to the required standards.
- Ensuring Employee verification and asset audits are up to date.
- To roster effectively to ensure branches are not neglected.
- To review and perform sample audits around all reports produced by the regional auditors to ensure the correct standard is maintained.
- On a monthly basis to report the risk status of each procedure a regional auditor performs.
- Reporting daily observations to relevant operations and audit management.
- Reporting to management non-compliance of company policies and procedures.
- Take a proactive approach to query resolution and support for regional auditors
- Work independently.
- Travel extensively.
- Ad hoc tasks and requests.
What You’ll Bring To The Team:
- Demonstrate high energy, enthusiasm and motivation in execution of work.
- Demonstrates the ability to facilitate workshops in a professional manner.
- Demonstrate exceptional level of customer service and quality standard.
- Demonstrate the ability to pay attention to details.
- Demonstrate good coaching and training skills.
- Demonstrate a strong sense of accountability.
- Demonstrates sound presentations skills.
- Demonstrate good communication skills.
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- The Brand Marketing Coordinator will be responsible for the coordination of all marketing activities and responsible for creating and delivering marketing ideas and activities. Concepts and creates marketing materials, manages projects, and ensures company messages are consistent.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 1 – 2 years’ experience in a marketing related role.
A Bonus To Have:
What You’ll Do For The Brand:
- Implements marketing, events and advertising campaigns by assembling and analysing strategy objectives and sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organising promotional presentations; updating calendars.
- Prepares marketing reports by collecting, analysing, and summarizing reports.
- Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
- Supports regional marketing teams with major campaigns.
- Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
- Monitors budgets by comparing and analysing actual results with plans and forecasts.
- Create, deliver, edit, and optimize marketing materials.
- Ensure that messages are supportive of and consistent with marketing strategies.
- Provide support to the marketing department.
- Coordinate flow of information and communication and disseminate it according to plan/strategy.
- Create thought leadership materials.
- Research media coverage and industry trends.
- Develop fresh story ideas.
- Conduct extensive media outreach.
- Improve communication efficiency within the company.
What You’ll Bring To The Team:
- Demonstrate good planning and time management skills.
- Demonstrate good communication and problem-solving skills.
- Demonstrate a strong sense of accountability.
- Demonstrate the ability to pay attention to details.
- Demonstrate a strong sense of customer care and service skills.
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- We have an amazing opportunity for a Junior Sports Trader, based in Umhlanga! Do you think you have what it takes to be our newest Purple Star?
- As a Junior Sports Trader, you will be responsible to offer specialized betting on an assigned sport on all betting platforms (internet, mobile, branches) in order to make sure that Hollywood remains the leading sports betting operator in South Africa. To perform the necessary sports tasks and duties in a professional manner and pro-actively keep ahead of the competition regarding sports betting and customer service. To make sure that the specified sport functions according to Hollywood’s guidelines and forecasts.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
A bonus to have:
What You’ll Do For The Brand:
- Assist Sports Traders in all functionality of the department.
- Manage your assigned sport extensively to ensure the smooth running of the sport.
- Price up sports after completing extensive research on the teams, past results, standings and the global and local betting market. Offer competitive betting that is up to date.
- Monitor and adjust betting due to any betting market changes or liabilities.
- Analyse profit and loss figures for the sport to make sure that the sport achieves its required profit margins and desired turnover increase.
- Evaluate winning clients to determine whether limits need to be put in place for the Make management aware of the clients in a report so that a final decision can be made.
- Communicate with clients whenever a limit is put in place or an adjustment is made to an account.
- Evaluate top winning tickets to make sure that odds and times are correct and that no mistakes were
- Compose a weekly report on your sport that is to be sent to management to inform them on all matters regarding the sport. Keep management up to date with any large liabilities on Syx.
- Forecast monthly turnover and profit figures and periodically check your current position to make sure that your sport is in line with desired monthly figure.
- Confirm big bets for the sport that are laid in branches or with the call
- Compile a comparison between local bookmakers in order to see our position in the market and if any potential threats are available.
- Update the outright betting for all tournaments.
- Result events as soon results are known to allow punters to receive their winnings as soon as possible.
- Assist and guide the ‘sports agents’ so they can function as effectively as possible.
- Request assistance for the creation of events from sports agents.
- Assist customers with any sports betting related queries or complaints and try to resolve any disputes in a professional and timeous manner. Also assist other departments or branches that need help with ticket or sports related queries.
- Assist the marketing department with the advertising your assigned sport as to keep them aware of upcoming tournaments or big winning bets or bet type that you wish to push.
- Communicate with the social media department to advertise your sport and make customers aware of when betting is opened and what teams/players prices are.
What You’ll Bring To The Team:
- Ensure the quality outcome is achieved.
- Good attention to detail.
- Excellent Planning and organizing skills.
- Customer focused.
- Creating Market awareness.
- Demonstrates a good understanding of betting types and procedures.
- Customer care experience.
- Good listening skills.
- Excellent Numerical skills.
- Understands the internet betting platform (website and functionality).
Method of Application
Use the link(s) below to apply on company website.
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