Current Vacancies at iMasFinance

Job Purpose:

Provide effective and efficient office, administrative and customer functions in the membership support  / client service department. Position is at the iMasFinance Rustenburg Office 
(Please note this job is for temporary a period of 3 to 4 months - a fixed term contract)

Job Outputs: 

• Manage front desk & office administration
• Day-to-day handling of inbound call queries and inbound email queries
• Adherence to policies and procedures
• Resolve complaints received and manage customer service experience
• Maintain proper tracking of complaints
• Provide support to members, manage office, administration and clerical duties
• Office supplies & inventory levels; expense and costs record keeping
• Transferring of calls, taking of messages timeously and friendly
• Maintain and update office register for any items that need register
• Assist with managing asset register and records
• Ensuring office and front desk health and safety standard are maintained and treat people courteously
• Issue paid up letters and submit for approval
• Reconsolidation of accounts
• Perform document control
• Capturing of financial transactions
• Preparing of journals for transfers between lines of business
• Prepare and process journals
• Maintain internal and external relationships including members, colleagues and management
• Awareness of operational risks at workplace
• Adherence to Credit Policies and avoid Rollbacks
• Actions to mitigate risk/fraud 
• All governance and legislative matters identified, agreed and adhered to
• Participate in peer and team learning initiatives
• Living the iMasFinance values
• Assist Manager with record keeping and administration of all office controllable expenses
• Order front office supplies
• Keep inventory of stock at optimal levels and manage asset register
• Keep updated records of office expenses and costs and report to m

Qualifications:

• Grade 12 with Mathematics and Accounting
• Office Administration Certificate 

Experience:

• 2 years’ office administration  experience 
• Worked in a  sales and customer service environment
• Knowledge of financial services and general  financial products 
• Knowledge and Skills:
• Sales environment 
• Listening skills
• Communication skills
• Multi-lingual including English
• Computer literate (MS office, Outlook  & Excel)
• Problem solving skills
• Team player
• Must be able to perform under pressure
• Telephone etiquette

go to method of application »

Job Purpose:

Conduct pro-active pre-legal debt collection and administration activities in order to make debt repayment arrangements with members for accounts in arrears or where members are in default of contractual arrangements Communicate with Employer Groups with regards to short / non-deductions from members’ salaries. Relationship building with external stake holders (Employer Groups) to reduce arrears and to be pro-active to prevent arrears. 

 Job Outputs: 

• Sound relationships with external parties
• Sound relationships with internal parties
• Verify and update the database with correct client information
• Receive and analyse queries
• Identify and negotiate appropriate action within delegation of authority
• Follow up on payment arrangements not kept
• Communicate payment demands, arrangements and consequences
• Recommend Recalculations, restructures
• Arrears collections on Iemas loan products including unsecured loans •
• Debtor’s enquiries and journals
• Member account maintenance
• Taking responsibility of allocated Employer Groups
• Journal processing
• Section 129 process Management
• Payments of various accounts

Qualifications:

• Grade 12 with Mathematics and Accounting
• Call Centre qualification is an advantage
• Credit Management or Debt Collection qualification is an advantage

Experience:

• 2 years’ call centre experience (inbound and/or outbound)
• 2 years’ debt collection experience

Knowledge and Skills:

• Listening skills
• Communication skills
• Multi-lingual including English
• Excellent communication skills
• Assertiveness and negotiation skills
• Code 8 drivers’ license
• Computer literate (MS office & Excel)
• Sound knowledge of the applicable debt collection and legal proceed

go to method of application »

Job Purpose:

An opening exists as Enterprise Risk Manager to assist in developing and implementing risk policies and processes throughout the Group. The focus of the function is also to provide hands-on development of risk models involving market, credit and operational risk, assure controls are operating effectively, and provide research and analytical support in the area of risk management. Combined Assurance forms the basis for the assurance methodology of the Group and the Enterprise Risk Manager takes the lead for developing, maintaining, managing and executing of a comprehensive process for identifying, monitoring and reporting on risks that may impact organisational performance.

Job Outputs:

• Develop, implement and maintain an enterprise risk management framework, methodologies and supporting policies and procedures, including assurance in respect of its implementation based on ISO 31000 and COSO standards and principles
• Deliver timely Risk Management analysis and advice to specific areas of the organisation to enable the business to be commercially successful and fully compliant with legal and regulatory requirements
• Establish risk appetite and tolerance levels in alignment with the organisation's strategic objectives
• Establish mechanisms to monitor and report on key risk indicators (KRIs) and other risk metrics
• Conduct risk assessments on the design and operational effectiveness of key processes and produce timely control assurance reporting
• Assist the business in identifying and formulating corrective strategies and implementation plans for key corrective actions and preventative controls
• Develop a sound Risk Management culture within the Group
• Collaborate with department heads and cross-functional teams to develop and implement risk mitigation strategies and action plans.
• Recommend appropriate risk treatment options, such as risk avoidance, risk transfer, risk reduction, or risk acceptance
• Develop, implement and maintain a Business Continuity Management framework, methodology and supporting policies and procedures
• Facilitate the development of a business continuity management plan by providing support to other functional areas in the business in the development of their business risk- and business continuity management plans
• Ensure the organization's risk management practices and policies are in compliance with regulatory requirements and recommend improvements when necessary
• Co-ordinate and administrate the activities of the IMasFinance Executive Risk Management Committee
• Preparation, submission and/or presentation of risk reports to the various stakeholders in forums such as Manco, Opsco, Exco, Audit and Risk Committee and other governance related forums within the business
• Identifying current/actual and emerging risks through evaluating internal and external risk environment on a continuous basis
• Establish and maintain a risk management culture and plan, develop and implement risk awareness communication and training in the organisation
• Co-ordinate risk management with assurance providers and report risk related matters to relevant stakeholders
• Build and maintain good stakeholder relationships

Qualifications:

• Matric Certificate
• Relevant tertiary qualification including a Diploma or Degree in Business Management, Accounting, Finance, Internal Auditing or Risk Management (essential/ minimum)
• Post-graduate Degree in Business Management, Accounting or Finance (recommended)
• Registration with the Risk Management Institute of South Africa (RMISA) (recommended)
• Valid driver’s license

Experience:

• 8-10 years operational experience in Enterprise Risk Management (minimum/ essential), in the financial services industry
• 8+ years general managerial experience (recommended)

Knowledge and Skills:

• Excellent interpersonal skills, ability to work as a team member
• A sound understanding of the credit and insurance industry and related risks
• Strong knowledge of risk management principles, frameworks, and industry best practices
• Strong communication skills, with experience communicating at the executive level
• Excellent written and verbal skills to articulate technical issues associated to work area
• Good facilitation skills
• Computer literacy and a good knowledge of relevant software
• Dynamic, energetic, articulate, collaborative, mature and confident
• Familiarity with regulatory requirements and standards related to risk management, Combined Assurance corporate governance and accountability, internal control and assurance
• Understanding of the requirements of business continuity
• Experience in incident management, including incident response planning and coordination
• Proficiency in risk management software, data analysis tools, and MS Office applications
• Ethical conduct and a high level of integrity

go to method of application »

Job Purpose

Effective marketing of life assurance and funeral products within the Bellville- Western Cape  area 

Job Outputs:

• Selling of life assurance and funeral policies
• Conducting clients needs analysis
• Following up on leads 
• Servicing new and existing members
• Quality control of new business

Qualifications and Experience

• Matric/Grade 12
• FAIS credits on NQF level 4 as per FSCA legislative requirements
• RE5 as per FSCA legislative requirements
• Valid Drivers License 
• 1 year proven sales experience, preferably in the Financial Services Industry

Knowledge and Skills

• Computer literate (MS Office)
• Attention to detail
• Negotiation skills
• Excellent communication skills
• Interpersonal skills

go to method of application »

Job Purpose:

To establish and maintain customer and business relationships, render banking-related support services in order to promote and sell vehicle financing and other loan products (secured and unsecured loans) in  Rustenburg and surrounding areas

Job Outputs:

• Sales of vehicle financing, loans, related and value-adding products and  up-selling & cross selling other iMasFinance products
• Liaise with members/customers, employer groups, customers and dealerships
• Conduct customer affordability and repayment ability assessments
• Analyze customer financial position and recommend solutions
• Conclude sales deals, process & finalize loan applications
• Efficient and effective member/customer service delivery
• Retain and maintain relationships with existing members/customers and stakeholders
• Establish new member/customer and stakeholder relationships
• Identify possible risk and communicate to relevant parties

Qualifications & Experience:

• Matric with Mathematics and/or Accounting (Essential)
• FSCA Relevant Qualification and Compliance (Essential)
• Regulatory Examination (Recommended)
• Valid Driver's License Code 8 (Essential)
• Computer Literacy-MS Office (Essential)
• 2 years’ experience within a financial/banking industry including vehicle/asset finance

Knowledge and Skills:

• Communication, selling, negotiation, telephone and interpersonal skills
• Working knowledge of financing products
• Computer literacy (MS Office)