Opportunities at Microsoft

The Digital Advisor Manager is a Key Customer Transformation role in demand generation in partnership with Account teams. The focus of the Digital Advisor Manager role is to enable their teams to lead the customer’s vision and journey, manage the program of change and CXO/BDM relationships, lead culture and innovation set-up, and support ongoing innovation.

Responsibilities
Digital Advisory Services 

• The Digital Advisor Manager enables the team of Digital Advisors to transform the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Microsoft’s unique value proposition to our customers’ businesses. Instigate the Digital Transformation (DT) program of change with customers to build their digital business, resulting in commitment from customers to proceed with the plan. Demonstrate how the vision becomes a reality when all relevant Microsoft resources and technologies are brought to bear. Design the DT program of change and its three elements - digital culture, digital platform, and digital approach. 

Change Leadership and Adoption 

• Lead, support and coach a team of Digital Advisors to bring their expertise, as well as the full potential of Microsoft to reach the customer’s digital aspirations. Provides experience and leadership capabilities to ensure the team drives a proper digital transformation governance model to lead the change, ensure business value is created, deliverables are met, and a DT program of change is creating continuous innovation capability within the customer leading to ongoing commitment with Microsoft and consumption of our cloud services. Measure business progress and take executive decisions rapidly to support your team.

Be an Microsoft Customer Transformation Role Model 

• Manage team operations including resource and capacity planning, profitability, people metrics, and expenses. Work across sales, operations, finance, HR, product groups. Track and drive exceptional performance in all areas, including wins, renewals, hiring, onboarding, mentoring, customer satisfaction and delivery of quality customer deliverables. Ensure the team invests in career development whilst rewarding the desire to constantly improve and acquire new skills. Coach teams to be recognized as innovators with strong storytelling abilities to inspire a growth mindset 

Business to Technology Strategy 

• Drive the value proposition of a digital transformation strategy and lead local thought leadership events to drive executive engagement. Contribute to the adoption of good practices across both the team and the worldwide organization. Create account plans and participate in joint account planning with sales teams, Organize and lead sales pursuits, directly or in supporting capacity, regularly review opportunities. Plan and execute engagement renewals. Prepare DAs for effective pre-sales. Coach them through opportunity development. 

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 6+ years strategy and/or technical consulting, consultative selling with strong track record of driving customer outcomes that become reality.
• Significant experience working with the BDMs and/or for top technical and business consulting firms, including people management, business development, sales management, operations management, and driving delivery excellence
• Understanding of current and emerging Digital Solutions, and experience managing technology-enabled business transformation within one or more industries (i.e. Automotive, Financial Services, Retail, Manufacturing, Public Sector).
• Proven talent driving teams for performance, growth and delivery of customer satisfaction
• Thought leader with executive presence, including ability to hold CXO and BDMs level discussions, and executive-level, exceptional interpersonal, verbal, written and presentation skills

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As the Customer Transformation Lead for Middle-East & Africa (MEA), you will be leading a team of >25 Digital Advisors and leaders across the region who are driving digital strategy, transformation and customer engagement, focused on catalyzing vision/ideas for customers and helping customers set and execute their journey toward that vision.

Responsibilities

• Customer and Industry Expertise: act as a thought leader with deep coaching and industry expertise related to our customers. Coach teams to articulate and understand specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry.
• Trusted Advisor: Coach the team to work with our most strategic customers to envision transformational opportunities and develop a robust business case to instigate decision-making. Be seen as a trusted advisor with the clients C-suite, allowing early access to our clients.
• Sales/GTM Enablement: support Microsoft teams in working with customers on strategic big deals and expanding Microsoft relationships with large, complex, and/or global customers into strategic partnerships that drive consumption pipeline.
• Digital Transformation, Scoping and Orchestration: Identify the right industry partners in your region to drive our customers digital transformation journey and provide end-to-end governance from value discovery to value realization to accelerate value creation for our customers.
• Leadership and People development: Lead Area teams of Digital Advisors and Digital Advisor Managers, developing future leaders and providing direct performance feedback, as well as well as direction and leadership on successful client engagement strategies.

Qualifications

• 10+ years of industry expertise with existing executive relationships and a history of influencing and shaping industry trends and C-Suite decision making.
• Extensive experience as an operational veteran that has executed against transformation strategies, ensure success leading teams in a complex, matrixed environment, creating clarity, generating energy, delivering results.
• Extensive industry community leadership experience with virtual or indirect teams; inspiring and fostering a culture of customer centricity and developing deep industry, business, and technology expertise.
• Extensive management consulting experience, influencing client C-Suite decision making and driving business outcomes.
• History of aligning client strategy and business objectives with your company’s assets and capabilities.
• Strong management, communication, execution skills; a track record of owning a business area and exceeding results, establishing a strong voice to drive transformational change across organizational boundaries.
• Experience in running a disciplined customer and business review process with cross-functional teams, identifying and prioritizing blockers, and problem solving across organizational boundaries.