Fresh Jobs at ACDC Dynamics SA

Purpose of the Role

• The Lockup Supervisor is responsible for the daily operations and control of 6 designated lockups, ensuring accurate stock management, security, efficiency, and adherence to company procedures.
• This individual will act as the first point of contact at the start of the day and the last to leave, overseeing stock handling, staff performance, and procedural compliance to support overall business operations.

Key Responsibilities:

• Open and close all 6 assigned lockups daily.
• Be the first person in and the last person out of the lockup area.
• Maintain accurate stock levels and monitor stock movements in accordance with ACDC procedures.
• Ensure efficient lockup operations by supervising staff and ensuring they are properly trained and compliant with all procedures.
• Pick and check stock accurately to ensure timely dispatch.
• Oversee and enforce ACDC processes within the lockup, ensuring all staff follow them consistently.
• Prevent unauthorized access to the lockup by monitoring personnel entry.
• Perform daily stock top-ups to maintain appropriate inventory levels.
• Ensure daily housekeeping and maintenance standards are upheld in all lockups.
• Receive stock deliveries, ensuring items are correctly checked and stored in the correct bin locations.
• Conduct cycle counts and range counts regularly to maintain stock accuracy and readiness for full stock takes.
• Investigate stock discrepancies and report “no stock” items to the inventory team following company protocols.
• Participate in company-wide stock takes, including Express Stores stock audits.
• Perform other tasks and responsibilities as assigned by the manager.

Key Skills & Competencies:

• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to lead and supervise a team
• Solid understanding of inventory control and stock procedures
• Good communication skills (verbal and written)
• Problem-solving skills, especially regarding stock discrepancies
• High level of integrity and responsibility

Requirements

• 5+ years of warehouse or logistics management experience, preferably in the electrical or hardware sector
• Proven ability to manage high-volume operations under pressure
• Strong leadership, team building, and conflict resolution skills
• Proficiency in WMS/ERP systems and Microsoft Excel
• Excellent organizational and problem-solving abilities
• Knowledge of electrical product handling and safety protocols
• Supply chain management or business administration

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Purpose of the Role

• The Returns Manager is responsible for overseeing and optimising the end-to-end returns process for electrical retail products. This role ensures returned goods are processed efficiently, safely, and in compliance with legal and environmental regulations, while maintaining high levels of customer satisfaction and minimising financial loss.

Key Responsibilities

• Manage the full returns lifecycle, including customer returns, warranty claims, repairs, refurbishments, recycling, and disposal of electrical products.
• Develop and implement efficient returns processes to reduce turnaround times and operational costs.
• Ensure compliance with electrical safety standards, consumer rights legislation, and WEEE (Waste Electrical and Electronic Equipment) regulations.
• Lead, train, and manage the returns team, setting clear performance targets and conducting regular reviews.
• Liaise with customer service, warehouse, logistics, suppliers, and manufacturers to resolve returns issues and warranty claims.
• Analyse returns data to identify trends, root causes, and opportunities to reduce return rates and improve product quality.
• Oversee inspection, testing, grading, and disposition of returned electrical equipment (resale, repair, refurbish, or scrap).
• Handle escalated customer complaints related to returns and faulty products.

Requirements

Skills & Experience

• Proven experience in returns, reverse logistics, warehouse operations, or supply chain management within a retail or electrical goods environment.
• Strong understanding of electrical products, fault diagnosis, and product lifecycle management.
• Knowledge of consumer protection laws and returns policies (e.g. Consumer Rights Act).
• Experience managing and developing teams.
• Excellent organisational and problem-solving skills.
• Strong analytical skills with experience using data to drive process improvements.
• Confident communication and stakeholder management skills.

Personal Attributes

• Customer-focused with a pragmatic, commercial mindset
• Detail-oriented with strong quality standards
• Proactive and results-driven
• Calm and decisive under pressure
• Comfortable working in a fast-paced retail environment