Fresh Jobs at Discovery Limited

Key Purpose

• Acts a technical owner of a set of applications. Managing relationships with Business Product owners and ensures that business objectives are reflected in the technical processes which they manage. Managing at team of IT specialists, specifically resourcing and scheduling in the DSLC Processes. Managing a set of projects (potentially across teams). Ensuring that the applications remain adaptive to emerging client needs in its lifetime.

Areas of responsibility may include but not limited to:

Client Relationship Management & Networking

• Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence
• Understanding business requirements, business systems and process context, impact and risks
• Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
• Acting as Consultant to the internal client
• Interfacing to other teams where required
• Interfacing to external clients, vendors where required

Delivery and Support of Specific Applications

• Management of activities within the SDLC (process owner)
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members
• Resolution and prevention of issues

Technical capacity, quality and standards

• Ensures that the Technical Application capacity exists for a particular set of systems
• Understanding business' future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the Application
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Project Management of projects

• Acting as a Project Manager for selected projects
• Delivering specific projects to produce internal or external capacity
• Management of activities within the SDLC (Acting as process owner)
• Participating and enabling the business prioritisation process
• Scheduling and prioritising tasks and resources
• Taking ownership of production issues and driving to resolution
• Adherence to Quality, Standards, SLA’s and SDLC standards

Human Capital Management

• Ensures that human capacity exists in the team being managed
• Driving the skills development of team members, coaching of team members for performance, and coaching on career development
• Recruitment, staff training, conflict management and creating a welcoming working environment
• Performance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance)

Contribution to Digital Systems Strategy

• Contribute to the Vitality RSA Systems strategy, technical direction, MANCO

Personal Attributes and Skills

• Drives Results
• Passion for delivery and quality
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Education and Experience

Education: 

• Matric
• BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
• Applicable Management Development courses would be advantageous

Knowledge:

• ITIL (Incident, Change, Release, Problem Management)
• SDLC (Agile Methodology experience would be advantageous)

Experience:

• 10 or more years’ experience in management of software development projects.  Development experience is an advantage.  Understand Software development principles.
• 8 or more years management experience
• Management of both offshore and onshore development teams, including capacity planning and delivery planning.
• Experience with offshore markets and the management of IT work streams
• Some experience with market rollout and day to day IT management task
• Good internal and external relationships and networks.
• Negotiation skills, ITIL services Framework – Advantageous

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Key Outputs may include but not limited to: 

• To lead strategic marketing initiatives that drive growth and sales across the Vitality portfolio, with a strong focus on corporate employees and financial advisers. This role combines campaign execution, stakeholder engagement, and performance optimisation to support business KPIs. 

Strategic Growth & Sales Enablement 

• Develop and implement marketing strategies that support acquisition and engagement within the corporate and intermediary (IFA) channels. 
• Collaborate with distribution teams to align marketing efforts with sales goals and pipeline priorities
• Identify and activate opportunities to drive uptake of Vitality products through employer and adviser networks. 

Campaign & Project Management  

• Own the end-to-end delivery of marketing engagement projects, ensuring they are on time, within budget, and aligned with business objectives. 
• Brief, manage, and optimise campaigns across digital and offline channels, tailored to employer and adviser audiences. 

Employer & Brand Activations 

• Plan and execute employer-facing and brand activation campaigns that enhance visibility and engagement. 
• Manage agency and budget per activation. 
• Work closely with partners and internal teams to deliver high-impact activations aligned with strategic goals. 

Vitality Communications 

• Manage financial adviser eDiscoverer and Adviser360 and social media communications as a strategic communication channel, improving open and click-through rates through content and format optimisation. 
• Translate messaging across media formats and audience segments to ensure relevance and clarity. 

Stakeholder Engagement 

• Work closely with internal teams (e.g., distribution, product, CVM) and external partners to meet business needs and manage expectations. 
• Build and maintain strong relationships with key stakeholders, ensuring alignment and collaboration across functions. 
• Performance & Insights and use data and insights to evaluate campaign effectiveness and identify opportunities for continuous improvement

Portfolio Oversight 

• Manage the Vitality growth portfolio, ensuring consistent communication and collaboration across teams. 
• Drive engagement campaigns that support key business KPIs, including sales growth, retention, and reduced lapse rates through strategic marketing campaigns. 
• Creative & Content Development 
• Drive the creation of compelling campaign concepts, visuals, and content in collaboration with creative teams. 

Work Experience  

• Minimum of 2 – 3 years-experience in Marketing, PR or Communication  
• Relevant industry experience 
• Corporate experience would be advantageous 

Education / Qualifications / Accreditations with Professional Body 

• Minimum 3-year undergraduate degree or diploma
• Post graduate Degree
• Preferable- communication and / or marketing focused 

Technical Skills or Knowledge:

• Media & Channel Expertise 
• In-depth knowledge of various media channels, with a strong emphasis on digital platforms (social, email, programmatic, etc.) 
• Understanding of channel-specific best practices for engagement and conversion 
• Agency & Production Processes 
• Experience managing agency relationships, including briefing, feedback, and approvals 
• Knowledge of print and production workflows, including timelines, costings, and vendor coordination 
• Communication Strategy 
• Understanding of the critical elements of effective communication, including tone, clarity, segmentation, and call-to-action design 
• Ability to translate complex messages into audience-relevant content 
• Design & Content Tools 
• Proficiency in Adobe Express and Canva for content creation and visual storytelling 
• Ability to collaborate with creative teams and provide direction on design and layout 
• Creative Thinking 
• Strong conceptual thinking and ability to contribute to campaign ideation and innovation 
• Ability to identify new opportunities for engagement and brand storytelling 
• Stakeholder Management 
• Proven ability to manage multiple stakeholders across business units 
• Skilled in expectation setting, communication alignment, and cross-functional collaboration 
• Preferred (would be advantageous)
• Simple data analysis 
• Google Analytics