Fresh Jobs at Old Mutual

Job Description

• The Claims Product Owner collaborates with cross-functional teams to deliver key capabilities aligned with Old Mutual’s claims transformation strategy. This role is responsible for defining and prioritizing the product backlog to drive value within the Claims Journey. Working closely with Agile teams, stakeholders, and the Claims Journey Owner, the Product Owner translates strategic goals into actionable deliverables, prioritizing the product backlog and delivering iterative improvements to claims processes, customer experience, and business outcomes.
• Strategic Execution: Align product objectives with strategic goals, define the roadmap, and translate vision into deliverables that enhance claims efficiency and outcomes.
• Backlog Management and Agile Delivery: Own and prioritize the product backlog, manage change requests, and ensure Agile teams deliver enhancements through sprints and Product Increments.
• Stakeholder Collaboration: Coordinate with Customer Service, IT, Compliance, and other Product Owners to ensure smooth execution and alignment of claims changes.
• Customer Focus: Use customer insights and analytics to prioritize improvements that enhance the claims experience and meet customer needs.
• Regulatory Compliance: Ensure all claims processes and improvements comply with regulations and company policies.
• Data Analysis: Analyze claims data to assess the impact of changes on product performance and customer satisfaction.
• Documentation: Maintain detailed and transparent records of all change requests and outcomes.
• Feature Sizing and Business Value: Size features, assign business value, and prioritize backlog items based on measurable outcomes.
• Product Lifecycle Management: Manage the entire lifecycle of claims products, from ideation to optimization and market readiness.
• Innovation and Market Competitiveness: Leverage emerging technologies and foster a culture of experimentation to ensure claims processes remain competitive.
• Product Roadmap Communication: Define and communicate the product roadmap, progress, and priorities to stakeholders and cross-functional teams.
• Product Metrics and Performance: Track key metrics to evaluate product performance and prioritize enhancements based on data-driven insights.
• Customer Advocacy: Partner with customer service to improve communication and proactively address recurring pain points in claims handling.
• Operational Risk Management: Identify and mitigate risks in claims processes, including fraud prevention and operational inefficiencies.
• Team Enablement: Ensure Agile teams have the capacity and skills to deliver backlog priorities effectively.
• Technology Enablement: Collaborate with IT to integrate claims systems, automate processes, and implement AI-driven solutions.
• Cost Efficiency and Budgeting: Monitor claims handling costs and assess ROI for new enhancements and process changes.
• Dispute and Escalation Management: Establish frameworks for resolving escalations and tracking complaints to drive systemic improvements.
• Regulatory Reporting and Audits: Partner with Compliance to ensure claims processes are audit-ready and meet reporting requirements.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Education: Bachelor’s degree in Commerce, Computer Science, Information Systems,  Business, Finance, MBA or a related field.
• Minimum of 5 years in roles such as Product Owner, Business Analyst, or Project Manager within an Agile environment.
• Minimum of 3 - 5 years demonstrated, relevant experience in a large, complex organization preferably in the financial services industry.
• Proven experience in financial services, insurance, or fintech industries.
• Demonstrated ability to deliver customer-focused solutions iteratively.
• A postgraduate qualification is advantageous.
• Proven experience with several agile development methodologies, frameworks and concepts, including Kanban, Scrum, continuous delivery.
• Knowledge in Systems thinking is advantageous.
• Experience with customer journeys, demonstrated ability to synthesize data, and strong program/project management skills.
• Experience in defining and delivering successful products in the digital space is required.
• Good understanding of User Experience best practices.
• Experience working in a collaborative multi-disciplinary team within an interactive process and/or an Agile development methodology.
• Self-starter with outstanding organizational skills and ability to track multiple dependencies (3-5) going on all at once.
• Ability to thrive in a fast-paced environment, comfort in a dynamic and fast-moving work environment.
• Excellent communication skills; ability to communicate messages in simple language for better buy-in and tell a compelling story.
• Ability to build relationships and engage with various stakeholders to drive value proposition.

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

• Project Management Tools: Proficiency in tools such as JIRA, Trello, or Asana for managing and tracking change requests.
• Data Analysis Tools: Experience with data analysis and visualization tools like Excel, Tableau, or Power BI.
• CRM Systems: Familiarity with Customer Relationship Management (CRM) systems such as Salesforce.
• Financial Software: Knowledge of financial software and systems used in the insurance industry.
• Agile Methodologies: Understanding and experience with Agile methodologies and frameworks like Scrum or Kanban.
• Technical Documentation: Ability to create and manage technical documentation related to product changes and requirements.
   

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Job Description

• The Channel Experience Product Owner collaborates with cross-functional teams to drive implementation of Old Mutual’s omni and opti-channel strategy and digital-first customer engagement transformation. The role focuses on prioritizing and managing the product backlog to deliver seamless and efficient channel experiences, ensuring alignment with strategic objectives and customer needs.
• Strategic Execution: Align channel product objectives with the omni and opti-channel strategy, define the roadmap, and translate goals into actionable deliverables.
• Backlog Management and Agile Delivery: Own and prioritize the product backlog, manage feature requests, and collaborate with Agile teams for iterative delivery through sprints and Product Increments.
• Stakeholder Collaboration: Engage with IT, Customer Service, Operations, and other Product Owners to ensure alignment and smooth execution of channel initiatives.
• Customer Focus: Leverage customer insights and analytics to prioritize enhancements that improve omni-channel experiences and meet customer expectations.
• Regulatory Compliance: Ensure all channel enhancements comply with regulations and company policies, minimizing risks.
• Data Analysis: Use data to evaluate the impact of channel improvements on customer satisfaction and business performance.
• Documentation: Maintain detailed and transparent records of channel related features, initiatives, and outcomes.
• Feature Sizing and Business Value: Evaluate and prioritize features by sizing them and assigning business value to ensure effective delivery.
• Product Lifecycle Management: Oversee the lifecycle of channel products from ideation to optimization, ensuring continued alignment with strategic goals.
• Innovation and Market Competitiveness: Drive innovation by leveraging emerging technologies and ensuring Old Mutual remains competitive in its channel offerings.
• Product Roadmap Communication: Define and communicate the product roadmap, updates, and priorities to stakeholders and cross-functional teams.
• Product Metrics and Performance: Establish and track KPIs to measure the success of channel enhancements and identify areas for improvement.
• Technology Enablement: Collaborate with IT to implement tools, integrations, and platforms that enhance omni-channel efficiency and branch modernization.
• Cost Efficiency and Budgeting: Monitor costs and ensure a strong ROI for channel improvements and transformations.
• Operational Risk Management: Identify and mitigate risks in channel operations, ensuring consistent and reliable customer experiences.
• Team Enablement: Provide Agile teams with the resources and clarity needed to deliver channel priorities effectively.
• Dispute and Escalation Management: Develop frameworks to address escalations and improve systemic issues in customer interactions across channels.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Education: Bachelor’s degree in Commerce, Computer Science, Information Systems,  Business, Finance, MBA or a related field.
• Minimum of 5 years in roles such as Product Owner, Business Analyst, or Project Manager within an Agile environment.
• Minimum of 3 - 5 years demonstrated, relevant experience in a large, complex organization preferably in the financial services industry.
• Proven experience in financial services, insurance, or fintech industries.
• Demonstrated ability to deliver customer-focused solutions iteratively.
• A postgraduate qualification is advantageous.
• Proven experience with several agile development methodologies, frameworks and concepts, including Kanban, Scrum, continuous delivery.
• Knowledge in Systems thinking is advantageous.
• Experience with customer journeys, demonstrated ability to synthesize data, and strong program/project management skills.
• Experience in defining and delivering successful products in the digital space is required.
• Good understanding of User Experience best practices.
• Experience working in a collaborative multi-disciplinary team within an interactive process and/or an Agile development methodology.
• Self-starter with outstanding organizational skills and ability to track multiple dependencies (3-5) going on all at once.
• Ability to thrive in a fast-paced environment, comfort in a dynamic and fast-moving work environment.
• Excellent communication skills; ability to communicate messages in simple language for better buy-in and tell a compelling story.
• Ability to build relationships and engage with various stakeholders to drive value proposition.

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

• Project Management Tools: Proficiency in tools such as JIRA, Trello, or Asana for managing and tracking change requests.
• Data Analysis Tools: Experience with data analysis and visualization tools like Excel, Tableau, or Power BI.
• CRM Systems: Familiarity with Customer Relationship Management (CRM) systems such as Salesforce.
• Financial Software: Knowledge of financial software and systems used in the insurance industry.
• Agile Methodologies: Understanding and experience with Agile methodologies and frameworks like Scrum or Kanban.
• Technical Documentation: Ability to create and manage technical documentation related to product changes and requirements.

COMPETENCIES REQUIRED

• Detail-oriented with a strong focus on accuracy.
• Customer-focused with a commitment to delivering high-quality service.
• Proactive and able to manage multiple priorities in a fast-paced environment.
• Strong leadership skills with the ability to influence and drive change Collaboration and Relationship Building Strategic and Critical Thinking
• Continuous Improvement Orientation
• Knowledge of agile methodology and frameworks like Scrum, Kanban, Scaled Agile (SAFe) etc.
• Commitment to deliver the agreed work through the team and relevant stakeholders.
• Understand the value of team metrics and ask them to be tracked to drive team performance.
• Stakeholder Management, Negotiation & Communication Skills.
• Clarity on delivering clear, prioritised stories with acceptance criteria. Aligning these to Features.
• Relevant Agile certification required (SAFe, A-CSM, ICAgile)

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Job Description

• Markets and presents Old Mutual service & investment products to corporate/institutional clients.

Role Description

• This role is based at 1 Mutual Place, Sandton,  and will service the Northern Region, including Thohoyandou, Polokwane, Rustenburg, Witbank and Rustenburg areas. The Business Development Manager sustains the growth of the Old Mutual Worksite business by acquiring and activating new accounts within the Personal Advice market.

Key Performance areas:

• Local Market Acquisition Strategy Development
• Liaise with sales and marketing teams to identify potential markets, in both the private and public sectors and opportunities in the retail branches.
• Present Old Mutual SA holistic CVP to external stakeholders for the potential acquisition of new accounts.
• Account Acquisition
• Acquire formal access and service level agreements with the client for each new Public and Private Sector account.
• Collaborate and partner with internal business units to allocate the newly acquired account to the retail channels.
• Manage and nurture the Service Level Agreements entered with the client by ensuring that Workplace advisors are allocated formally to each account.
• Ensure that the number of new market acquisitions remains adequate to cater to the demand required by the retail channel.
• Influence and drive growth of provincial market share.
• Collaborate and network with the internal business units to cross-connect and optimize new market acquisitions.
• FAIS compliant.
• Experience in account management with institutional clients an advantage.
• Experience in market acquisitions and stakeholder relationships.
• Stakeholder Management
• Act as the key interface between new accounts and all relevant internal stakeholders.
• Account Management and Sales Support
• Responsible for the overall compliance with regional and national memorandum of understanding (MOU) by all internal stakeholders.
• Liaise with sales and marketing teams to identify potential markets, in both the private and public sectors and opportunities in the retail branches.
• Present our CVP to potential markets
• Drives Financial Wellbeing Program (FWP) sessions to create selling opportunities for advisers.
• Ensures effective management of finances within allocated budget. (Appropriate budget to be allocated annually for activities` execution).
• Review client requirements on an ongoing basis for all existing regional and national clients.
• Report on progress made against set targets to all stakeholders, specifically
• Worksite Sales Managers and Area Managers with regards to the following on a weekly basis:
• Market Research Pipeline
• New Market Acquisition
• Worksite Activations
• Worksite Performance Reports
• Activation and Lead Conversion Reports

Education

• Advanced Diploma In Financial Planning: Finance, Economics (Required), Bachelor of Economics (BEcon): Business Economics (Required), Matriculation Certificate (Matric)

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Aspires to be a Financial Advisor

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Education

• Bachelors Degree (B), High School (Grade 12)  (Required)

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Aspires to be a Financial Advisor

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Education

• Bachelors Degree (B), High School (Grade 12)  (Required)

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Job Description

• The Retail Protection Delivery Team is responsible for the design, development and maintenance of new and existing retail protection propositions across the lower and middle-to-high income markets in South Africa. Development support is also provided to our African businesses.
• We are passionate about developing simple, yet innovative propositions that are relevant to our customer’s needs, deliver on its promises and ultimately enable our customers to achieve their financial dreams and goals.
• The Retail Protection Delivery team has an exciting opportunity for a Senior Actuarial Supervisor. A key focus will be the delivery of major projects and product developments across the South African and Namibian retail market as well as providing ongoing support and product management to Old Mutual’ s retail protection products. The role will support the current product ranges as well as any new and innovative propositions for our retail customers. This includes but will not be limited to Life, Disability, Severe Illness and Funeral Cover. 
• This role will require interaction with a wide variety of stakeholders – including senior management, sales, marketing, administration, IT, legal and compliance.

Key Result Areas

In this role, you will be expected to:

• Partner with product and business stakeholders to ensure delivery that meets the customer needs and enables the strategic intent
• Play a leading role in the design and ongoing management of the various benefits within the retail product range, as well as supporting product SMEs on their deliveries
• Works with the teams to break Features into stories, including agreeing acceptance criteria
• Active involvement in certain team and program meetings: Feature writing (if required), PI planning, all team meetings such as Daily Stand Ups, Sprint Reviews, Sprint Retrospectives, Sprint Planning and Backlog Refinement
• Incorporate regulatory impacts into retail protection products
• Review and/or Produce product specification documents related to the above
• Manage profitability, risk and competitiveness of protections products
• Provide support on annual new business reviews
• Provide general product support

Requirements: Skills, Qualifications and Experience required

• Qualified actuary or senior actuarial student with at least 5 - 6 years actuarial experience
• Product development experience would be an added advantage
• Business acumen and negotiation skills
• Good interpersonal and communication skills
• Good organisational and planning skills
• Strong sense of ownership
• Ability to work on a wide range of deliverables over a given period of time
• Good time management to work towards deadlines

Skills

• Communication, Conducting Standups, People Management, Product Development, Product Management, Sprint Retrospective

Education

• Bachelor of Science (BSc): Actuarial Science (Required)

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Job Description

• Old Mutual Insure is looking for Claims Negotiator in the Non Motor space . The role will be responsible for Non-motor end-to-end claims. The role provides quality claims negotiating outcomes for the Claims function through effective and efficient claims negotiations and finalization.

You Would 

• Capture/register claim
• Validation of claims in line with checklist and SOP's
• Answer telephone and email queries from all the stakeholders
• Analyse claim and confirm cover
• Draft rejection letter if claim rejected
• Request and analyze policy and related documentation
• Appoint assessors and investigators, if required
• Processing payments within the turn-around time
• Complaints handling and resolution
• Liaising with Service Providers

Minimum Requirements: Skills , Experience and Qualifications

• Matric
• Tertiary Degree/Diploma will be advantageous
• Higher Certificate in Short Term Insurance NQF 5 or NQF 4 - highly advantageous
• 2 - 3 years relevant work experience in claims validation and settlement
• Computer literate
• Good application of mathematics, logical sequencing & pattern recognition
• Claims investigation skills and attention to details.