Fresh Jobs at Sanlam Group

Key responsibilities

Client Onboarding

• Perform client identification and verification of KYC/FICA documents.
• Manage client queries and escalate complex onboarding issues where required.
• Conduct adverse media, sanctions, and PEP screenings.
• Perform initial client risk assessments and Enhanced Due Diligence (EDD) on high-risk clients, PEPs and RCAs.
• Escalate PEPs, RCAs, and high-risk clients to senior management and/or EDD committee for decision on the relationship/ transaction.
• Refer cases to Sanlam Investments AML Centre of Excellence; Compliance, or Sanlam Forensics when additional guidance is required.4
• Maintain accurate records of all onboarding documentation.

Ongoing Due Diligence (ODD)

• Maintain and update client information on ORMS and source systems.
• Conduct 1, 3, and 5-year periodic reviews per business standards.
• Manage due diligence trigger events and termination processes.
• Perform screenings at termination and update active/inactive statuses on ORMS and internal systems.
• Conduct annual maintenance screening and perform file drop processes in both test and production environments to determine accuracy of data.
• Investigate and clear potential PEP/adverse media hits from screening alerts.
• Re-risk rate clients (when applicable).
• Perform Due Diligence on third-parties.
• Conduct transaction monitoring.
• Conduct KYC/FICA validations related to third-party payments.

Projects

• Assist in remediation efforts and regulatory projects.
• Participate in User Acceptance Testing (UAT) for ORMS, AML System and DRA updates.
• Collaborate on Sanlam initiatives including AL/CFT/CPF and process changes.

Advice and Channels

• Provide AML/ODD guidance across Sanlam Investments Group (SIG), including onboarding, screenings, and documentation.
• Collate KYC/FICA files for audits and reviews.
• Respond to information requests from compliance and auditors.
• Generate internal and external management reports.
• Draft and maintain Standard Operating Procedure documents.

Regulatory Reporting and Risk Management

• Monitor, review, and respond to FIC regulatory requests and directives (s27, s32, s34, s35).
• Report STRs, SARs, TFTRs, and TFARs to the FIC within 15 days of suspicion.
• Submit TPRs (s28A), CTRs (s28), and IFTRs (s31) (where required) within legislated timeframes.
• Maintain accurate and auditable records for 5 years.
• Conduct investigations on STRs, SARs, TFTRs, and TFARs and escalate to the Suspicious Transaction and Unusual Activity Reporting Review Committee for decision making on whether to report.

Client Experience

• Ensure smooth onboarding aligned with client/ counterparty expectations.
• Respond to external due diligence requests and structure-related KYC queries.

Minimum requirements

• Bachelor's degree in law, commerce or business science or any related AML, Risk Management, Governance or Compliance qualification.
• At least 3 years of experience in AML/CFT in the financial services sector - experience in an asset/investment management environment would be advantageous.
• Experience in working with AML/CFT-, ABAC-, sanctions- and financial crime risk management software and systems) will be a recommendation.
• Sound knowledge and proficiencies in the use of AML/CFT-, ABAC- and sanctions screening tools, analytical software solutions and investigative technologies. 

Knowledge and skills

• Compliance and legal related project management
• Compliance advice and training
• Documentation and reviews
• Risk Management
• Compliance monitoring and reporting knowledge and application experience of Financial Markets Legislation.
• Behaviour Competencies
• Strong administrative and organisational skills.
• Attention to detail, proactive approach and a lateral thinker.
• Good verbal and written communication skills.
• Ability to work independently as well as part of a team.

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What will you do?

• Responsible for inbound/outbound telephonic communication with client base.
• Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base.
• Utilises IT system accurately and ensures that all queries are answered effectively.
• Refers calls to appropriate departments only if unable to solve query appropriately.
• Deals with more complex queries, which often entail amendments to payments made.
• Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.

What will make you successful in this role?

Job purpose 

• To be responsible for all client contact (telephonic, e-mail and walk-in). This role offers the opportunity to continue your career in financial services in a highly respected client services team. 

Key outcomes

• The following outcomes will be expected to be achieved by the Client Service Consultant Communication Centre:
• Ensuring that the highest level of client service is provided to all clients (internal, IFA’s and investors)
• Assisting clients with investment administration queries
• Providing investment and product information to IFA’s and investors
• Involved in ad-hoc client services projects
• Assist with benefit counselling

Qualifications and experience

• Matric / Grade 12 including Pure Mathematics 
• A relevant financial degree / qualification advantageous
• Experience in finance or investment industry advantageous
• Exceptional communication skills in English – Written and Verbal

Competencies

• Client focused
• Collaborates
• Drive Results
• Cultivate Innovation
• Be Resilient
• Problem solving skills
• Adaptability
• Communication skills – Written and Verbal (English)
• Attributes
• Positive, enthusiastic attitude
• Teamwork
• Ability to thrive under pressure
• Honesty, integrity and respect
• Ability to adapt to change

Qualification and Experience

• Degree or Diploma or Grade 12 with 3 to 5 years related experience.

Knowledge and Skills

• Customer Service
• Administration
• Quality, compliance and accreditation
• Team Support

Please submit your application by 21 August 2025.

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Division:

• One of the largest businesses within the Sanlam Group, Sanlam Corporate (SC) specialises in the provision of risk, investment and administration services to institutions and retirement funds.
• Focused on meeting the unique needs of its diverse clients, SC assists companies in creating and delivering customised employee benefits solutions, including the collection of premiums and communication to fund members.

The overall purpose of the role:

• The purpose of the Scrum master is to be the Project/Delivery manager for SC BI delivery teams. The Scrum Master will be considered a subject-matter expert, have excellent logic and problem-solving skills and a drive to make a difference. They will be responsible for enforcing the rules of Scrum, removing impediments from their team while promoting self-management and constantly improving our standards of work.

Key Responsibilities:

• Establishes and manages team cadence throughout delivery lifecycle, facilitation of all scrum ceremonies.
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Stakeholder management and playback, including product owners, executive sponsors and other external teams.
• Work closely with leadership to define product and establish product backlog. Owns delivery roadmap.
• Support execution team with resolution of roadblocks and interdependencies, managing risks and issues.
• Assist with bedding down BI capability operating model (People and process).
• Utilizing Agile metrics as quantitative input in Retrospectives.

Qualification and Experience:

• Relevant qualification in Engineering or BSc IT preferable.
• Relevant IT/project management certifications is advantageous.
• Experience in a Dev Ops environment and leading the development automation.
• Hands-on experience with software delivery life cycle and Agile/Scrum delivery management.
• Experience in project management/Team lead roles mandatory.
• Experience in delivering BI products preferable.

Knowledge and Skills:

• 3-5 years of Scrum Master experience.
• Thorough understanding of agile software development methodologies, values, and procedures.

Personal Qualities

• Flexible and Adaptable - Rebounding from setbacks and adversity when facing difficult situations.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Manages Complexity - Demonstrated ability and proven record to make complex decisions.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Plans and Aligns - Planning and prioritising work to meet commitments aligned to organisational goals.

Core Competencies:

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.

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What will you do?

• As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy. 
• Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience. 
• Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
• Ensure retail branch sales delivery and establish and drive a service culture. 
• Ensure compliance, quality, and risk management. 
• Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
• Monthly planning and reporting of sales and service activities in the Branch.
• Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships. 

Education and Experience:

• Matric (Grade 12).
• RE1 and RE5. 
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
• Class of Business accreditation (annual). 
• Compliant with continuous professional development (CPD) current and past cycles.
• A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
• Service Management experience is essential.
• Insurance sales experience.
• Credit and lending experience.

Knowledge, Skills and Competencies:

• Sales tactics and approaches. 
• Stakeholder engagement and management.
• Customer service and engagement. 
• Relevant Regulatory frameworks, policies, and standards. 
• Sanlam insurance products (ideal).
• People management practices and principles.
• Business Acumen.
• Computer literate.
• Data and analytics (including data visualisation).
• Project management.
• Critical thinking and problem-solving skills.
• Strong communicator (verbally and in writing).
• Able to lead and motivate a team.
• Driven to exceed targets.
• Organising skills.
• Adaptable and able to learn quickly.
• Resilient and open to change.

go to method of application »

What will you do?

• As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy. 
• Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience. 
• Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
• Ensure retail branch sales delivery and establish and drive a service culture. 
• Ensure compliance, quality, and risk management. 
• Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
• Monthly planning and reporting of sales and service activities in the Branch.
• Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships. 

Education and Experience:

• Matric (Grade 12).
• RE1 and RE5. 
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
• Class of Business accreditation (annual). 
• Compliant with continuous professional development (CPD) current and past cycles.
• A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
• Service Management experience is essential.
• Insurance sales experience.
• Credit and lending experience.

Knowledge, Skills and Competencies:

• Sales tactics and approaches. 
• Stakeholder engagement and management.
• Customer service and engagement. 
• Relevant Regulatory frameworks, policies, and standards. 
• Sanlam insurance products (ideal).
• People management practices and principles.
• Business Acumen.
• Computer literate.
• Data and analytics (including data visualisation).
• Project management.
• Critical thinking and problem-solving skills.
• Strong communicator (verbally and in writing).
• Able to lead and motivate a team.
• Driven to exceed targets.
• Organising skills.
• Adaptable and able to learn quickly.
• Resilient and open to change.

go to method of application »

PURPOSE OF THE ROLE

To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

• Providing sound financial advice and a high level of client service in a Branch context.
• Creating opportunities for client optimisation and cross selling of value-added services.

KEY RESPONSIBILITIES

Sales delivery

• Gain and maintain an in-depth understanding of SRM product ranges.
• Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
• Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
• Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
• Conduct due diligence on clients to identify and flag risks.
• Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.

In-branch client service and client retention

•  Responsible for servicing and managing all client profiles to ensure clients remain on the books.
• Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
• Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
• Manage persistency of client payments in favour of both the branch and the client.
• Gain insight into client risk profiles to proactively identify where support will be required.
• Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
•  Responsible for in-branch servicing in line with client experience standards:
• Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
• Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.

Quality, compliance and continuous development

• Remain up to date with and continuously adhere to compliance and quality standards.
• Keep up to date with own registration, product knowledge and maintenance of own CPD points.
• Identify risks and flag potentially fraudulent activities.
• Keep and store relevant records of advice.
• Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making.

Monthly planning and reporting

• Responsible for reporting on activities daily, through using relevant technology platforms.
• Collate data on activities to deliver on weekly and monthly reporting deadlines.
• Perform any ad-hoc requirements as requested by the Retail Branch Manager.

 Qualifications

• Matric (Grade 12)
• RE5 advantageous
• FAIS Compliant (Wealth Management) as per DOFA requirements.
• Class of Business training (to be completed within 12-months of employment)