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  • Posted: Apr 2, 2025
    Deadline: Not specified
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    Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Private Wealth Banker (FAIS)

    Job Summary

    • To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.

    Job Description

    • New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Specialist: Legal & Advisory Trust (FAIS)

    Job Summary

    • To provide defined fiduciary end-to-end advisory services on all aspects of estate planning, wealth management, formation and  administration  of domestic and cross-border trusts and companies and dedicated planning for any complex, local  and cross-border assets to clients in Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels as per Absa Trust's Advice and Fulfillment strategy.  
    • Training to Bankers and Financial Advisors in order for them to identify opportunities to deliver the total Client Value Proposition to their clients.

    Job Description

    Advisery Services:

    • Assist in providing identified Advisery services to High Net Worth clients of the Group and Bankers/Financial Advisers on fiduciary matters that fall within the ambit of the Financial Planning Institute (FPI) and the Fiduciary Institute of South Africa (FISA), with specific reference to Estate, Retirement and Insurance Planning.
    • Assist in providing support in the usage of Wealth Planning techniques and structuring vehicles.
    • Assist in drafting Estate Planning and Business Assurance proposals.
    • Consult directly with the Bankers/Financial Adviser who liaises with clients.
    • Provide support in the drafting of Wills and Trusts. Alternatively ensure that Wills and Trusts drafted by Absa Trust are according to the client’s needs and instructions given to Absa Trust.
    • Provide specialised Advisery services to High Net-Worth Clients of the Group and Bankers\Financial Advisers or other stakeholders on Legal, tax and other complex financial planning matters that fall within the ambit of the FPI and FISA.
    • Provide technical training in the specialised area of Wealth Planning techniques/skills to the Bankers.
    • Support technical interpretation and usage of Wealth Planning structuring vehicles.
    • Estate Planning Proposals, Trust Audit, and or Ownership Structure Proposals.
    • To consult directly with clients and related Private Banker/Financial Advisers.
    • As part of a national multi-disciplined Centre of Excellence, to assist other Specialists with experience and knowledge, as well as peer-reviewing any written advice to clients.
    • To provide Regional Management with high-level knowledge of technical financial planning and estate planning aspects.
    • To provide expert inputs as required in strategic projects/initiatives, forming a key part of the wealth planning intellectual capital in Absa Trust.

    Stakeholder Management:

    • Build strong relationships with both global and local internal and external stakeholders.
    • Effectively communicate developments within areas of activity to all relevant stakeholders.
    • Ensure impeccable and timeous service levels.
    • Liaise with various Business Unit Heads within Absa Group.
    • To liaise with Absa Trust Legal and Compliance to ensure alignment within Absa Trust in the areas of technical legal and compliance matters.
    • To liaise with Absa Group specialists (i.e., Absa Group Tax, Absa Group Legal, Absa Trust, BPB&T, Wealth Advisery, etc.) to ensure alignment within Absa Group regarding all relevant technical matters.
    • To liaise with our international partners in providing their offshore offering to High Net-Worth Clients.

    Revenue Generation:

    • Manage the commercial profitability of the Legal and Advisery Specialist team to ensure accomplishment of set revenue targets.

    New and Revised Wills Target:

    • Ensure the quality inflow of new segmented business from distribution channels (Private Bank and Business Bank by monitoring Sales Statistics from the relevant sub-segments.
    • Ensure sales targets are met within all targeted distribution channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels), by managing weekly and monthly statistics (i.e., results in conjunction with the management of above segments). Any divergences of the statistics will necessitate action planning with the segments in order to achieve the sales target.
    • Send Will Applications directly to the Wills Drafting Office of Absa Trust.
    • Review all Will Applications received via other channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) thoroughly i.e. the application form has been completed in full and that instructions to draft the Will is clear and free of any ambiguity before sending the documents to the Wills Drafting Office for drafting.
    • Ensure that a proper Estate Plan is executed for the client by utilising different Estate planning tools such as Trust: Inter Vivos. Living. First Dying, Agencies and corporate structures.

    Filing of Signed Wills:

    • Maximise the safe custody of all signed Wills by training all Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels in terms of importance of having customers / clients Wills in safe keeping, thus ensuring a further stream of income to Absa Trust.
    • Check that all signed Wills lodged for Safe Custody meet with the Legal requirements of the Wills Act by checking the correct execution thereof and the content and structure of the document.
    • Coach all delivery channels on the Legal requirements on the execution of Wills by attending and advising in formal training covering legal aspects of Wills – this training is facilitated by Absa Learning and development on an ongoing basis. Thus, ensuring the Absa Group is not any risk for incorrectly executed documents.
    • Ensure that the signed Will is filed in the Safe Custody office within the agreed turnaround time (i.e., from drafting to filing), by completing a transmission sheet that encloses all the Wills lodged for Safe Keeping to the Wills Control Centre. Check on a monthly basis the receipt from the Wills Control Centre balances to what has been sent to them.

    Trusts (Inter Vivos., Living, First Dying, and Agencies):

    • Advise and where applicable, create a Trust either Living or Inter Vivos depending on the needs of the client by completing a Trust application form and by obtaining all relevant Financial Intelligence Centre Act and Client Acceptance Screening Application requirements and the submission thereof to Absa Trust: Trust Division for the drafting of the said document.
    • Ensure personal sales targets are met after mutual agreement by management on both Inter Vivos and Living Trusts, by training and coaching Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels on the knowledge of the product and the implication to tax saving and family protection. This will necessitate that correct sales' leads are received from Absa Trust in order to meet with personal sales targets.

    Customer Service:

    • Deal (telephonically, electronically, written communication, correspondences, and face to face) with clients both internally and externally on a professional basis to ensure that a high standard of customer service is given.
    • Resolve customer complaints relating to the Fiduciary Industry (Wills, Trust and Estates) and ensure customer complaints are addressed and that the client is satisfied with the outcome within a period within 24 hours. Contact the client and ensure that the matter has been resolved.
    • Build and maintain a relationship with various stakeholders (i.e. Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) by continuously engaging and ensuring satisfactory client service and good relations.
    • Escalate complaints, where complex matters cannot be resolved, relating to the Fiduciary Industry (Wills, Trust and Estates) to the Area Manager: within 24 hours.
    • Drive a professional client services culture in the Absa suites / branches, by managing the turnover time of Wills drafted and the quality thereof (i.e., Wills that are forwarded to the Wills Drafting Office till the receipt thereof is within the Service Level Agreement times and that spelling errors within the document are corrected on the same day.)

    Compliance:

    • Adhere to ABSA compliance requirements and industry related legislations in order to maintain a high standard of service.
    • Adhere to business processes and controls practice. non-adherence may lead to disciplinary actions.
    • Complete all compulsory compliance and legislation training within the required timeframes as prescribed by Absa Risk.
    • Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records Management and Money Laundering, Sanctions etc. Non-adherence to Absa's Policy and Procedures may lead to disciplinary action.
    • Perform all other duties as reasonably assigned articles for colleague and Advisers.
    • FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
    • FSCA-Approved Qualification
    • Regulatory Exam for Representatives (RE5)
    • Experience As Per the FAIS Act
    • Product Specific Training once Onboarded
    • Class Of Business Training
    • Continuous Professional Development
    • Attest To Honesty, Integrity, and Good Standing

    Education

    • Bachelor's Degree: Law, Bachelor's Degree: Taxation

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    CIB Risk: Head of Model Data and Implementation

    Job Summary

    • The CIB Risk: Head of Model Data and Implementation will lead the CIB Risk Credit Model Data and Implementation function, provide thought leadership and strategic specialization to influence and optimize model development data, influence data architecture, ensure accurate data sourcing and delivery, guide overall model data lifecycle management and drive model implementation to improve models’ speed to market.
    • The role will require cross-functional management and coordination of stakeholder- and regulatory requirements and will need to develop structures and processes to enable the Model Data and Implementation function to prioritize and sequence these requirements in a structured way. 
    • The CIB Risk Head: Model Data and Implementation will be required to conceptualize strategic milestones to ensure continuous improvements in the model landscape, whilst maintaining the highest level of compliance to internal and external regulations and policies.

    Stakeholders will include:

    • CIB Head of Credit Model Development and Implementation and all functions within their structure.
    • Risk Type Officer for Model Risk and the various functions within their structure.
    • Managing Executives for relevant BUs as well as the various functions within their structure.
    • Model Owners and Model Approvers for all relevant functional areas.
    • Head of Financial Control and the various functions within their structure.
    • Absa Internal Audit.
    • External Auditors for Absa Group.
    • Relevant structures within Group IT, for example Data Engineering.

    Job Description

    • The CIB Risk: Head of Model Data and Implementation will lead the CIB Risk Credit Model Data and Implementation function, provide thought leadership and strategic specialization to influence and optimize model development data, influence data architecture, ensure accurate data sourcing and delivery, guide overall model data lifecycle management and drive model implementation to improve models’ speed to market.
    • The role will require cross-functional management and coordination of stakeholder- and regulatory requirements and will need to develop structures and processes to enable the Model Data and Implementation function to prioritize and sequence these requirements in a structured way.
    • The CIB Risk Head: Model Data and Implementation will be required to conceptualize strategic milestones to ensure continuous improvements in the model landscape, whilst maintaining the highest level of compliance to internal and external regulations and policies.

    Stakeholders will include:

    • CIB Risk Head of Credit Model Development and Implementation and all functions within their structure.
    • Risk Type Officer for Model Risk and the various functions within their structure.
    • Managing Executives for relevant BUs as well as the various functions within their structure.
    • Model Owners and Model Approvers for all relevant functional areas.
    • Head of Financial Control and the various functions within their structure.
    • Absa Internal Audit.
    • External Auditors for Absa Group.
    • Relevant structures within Group IT, for example Data Engineering.

    Strategy and Operating Model:

    • Formulate, contextualize and implement the model data and implementation strategy to facilitate an efficient model development lifecycle.
    • Assess and formulate the most optimal operating model to ensure transparent cross-functional communication between all stakeholders.

    Management and coordination  of stakeholder requirements:

    • Through this operating model, actively engage stakeholders across all relevant functions with regards to their model data and implementation needs, in order to discern between business unit (BU) specific needs and group-wide needs that span across business units and functions.
    • Guide the team to organize and aggregate needs into strategic objectives or projects which will balance delivery on group-wide priorities whilst continuing execution on key BU strategies and changes.

    Design of model data and implementation processes and frameworks:

    • Develop and strengthen structures and frameworks which will enable the Model Data and Implementation function to:
    • Review, guide and design data preparation processes
    • Review and improve modelling data preparation code and documentation
    • Review, guide and design model implementation processes
    • Review and improve model implementation code and documentation
    • Ensure model selection rules (model hierarchies) are updated to reflect the latest approved and implemented model application scopes.
    • Provide leadership and guidance to ensure that model data and model implementations comply with regulatory requirements.

    Control design, RDARR compliance and artefacts:

    • As Process Steward, develop cross-functional, RDARR compliant processes for model execution from authoritative source to model for all centrally deployed models within the BU.
    • Lead the design of controls ensuring that appropriate governance regarding modelling data, model implementation and model execution are embedded.
    • Design and own RDARR-compliant processes and controls for updating all artefacts related to centrally-deployed models across all relevant Business Units, including:
    • Data Dictionaries
    • Source-to-target mappings
    • RDARR data input trackers
    • RDARR data output trackers
    • Guide and enable BU data owners to execute their responsibilities with regards to authoritative source data management

    People Management:

    • Ensure the development of a high-performing function through embedding formal Performance Management and informal coaching.
    • Ensure that Absa values are instilled with the function and through demonstrating leadership by example.
    • Determine and analyze attestation, training and development needs for managers, ensure that these requirements are met and that managers do the same for their teams.
    • With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
    • Act as second level escalation point for all grievances raised in the business unit.
    • Ensure that all poor performance is addressed and that reward and recognition is appropriately managed
    • Drive the transformation and talent objectives and targets of the organization within the broader team in terms of staff recruitment into priority positions and the identification and development of critical talent.
    • Ensure that appropriate succession plans are in place for all critical positions within the team.

    Leadership:

    • Develop and maintain relationships with relevant business units by understanding the business units' requirements and obtaining feedback.
    • Contribute to the development of a high-performance culture
    • Facilitate the establishment of a clear vision of the function and drive the realization of that vision
    • Be proactive in identifying future team requirements, resource allocation and training

    Education and experience required:

    • Honours/Masters Degree (Actuarial, Financial Mathematics, Statistics, Engineering) preferred
    • Masters(MBA/MBL) or post graduate degree (NQF Level 9) preferred
    • Demonstrate clear understanding of statistical methodology experience in data science
    • In-depth experience in data governance, data management and data analytics
    • A proven track record in the banking, financial or similar environment, 10+ years preferred.

    Knowledge and Skills:

    • Ability to formulate strategies, identify and develop innovative solutions
    • Macro understanding of the business environment and how the related Industry is operating
    • Extensive knowledge of competitor and non-competitor strategy and practices in the Sector related market
    • A proven transformational profile taking solutioning to a new level
    • Interpreting and influencing of strategic signals from external and internal operating environment and translating these into relevant actions through driving change and innovation
    • Ability to provide leadership to the next generation of the data journey

    Education

    • Master's Degree: Actuarial Science (Required), Master's Degree: Mathematics (Required), Master's Degree: Statistics (Required)

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    Non-Motor Direct Lines Claims Consultant

    Job Summary

    • To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

    Job Description

    • Claims assessment: Assess and/or process claims following standard operating procedures | Customer Experience: Handle all customer interactions professionally and efficiently | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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    Manager Credit- AVP

    Job Description

    Accountabilities:

    Credit Sanctioning: 

    • Perform quality credit sanctioning within Operational Level Agreement, being cognizant of risks, solutions-driven & giving due consideration to compliance requirements.

    Portfolio and Risk Management:

    • Pro-actively maintain & manage an assigned portfolio within agreed KPI’s.
    • Accurate & timeously report high-risk accounts.
    • Provide timeous credit risk mitigation solutions for delinquent accounts,

    Stakeholder Management:

    • Build & maintain effective relationships with stakeholders.
    • Be a role model for client engagement & demonstrate value add at every engagement.
    • Contribute to the upskilling & mentoring of colleagues.

    Risk and Control:

    • Apply highest standards of controls, risk management practices, behaviors and embed a positive risk & control culture.
    • Adhere to Absa policies, procedures & regulations.
    • Identify, assess & report risks arising from significant events, investigations, audit & control issues.
    • Demonstrate prudence, sound judgment & appropriate escalations of all types of risk applicable to the role.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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    Release Train Manager

    Job Summary

    • The main purpose of this role is to ensure overall alignment and effective delivery of the Programme Increment Planning (PI) objectives to ensure the successful delivery of Epics/Features/MVP  in line with the set governance principles and business strategy.

    Job Description

    Key accountabilities 

    Accountability:  Alignment of the agile release train(ART) 

    • Facilitate the design process of key deliverables and secure authorisation from primary stakeholders
    •  Design, implement and facilitate process to ensure alignment on key deliverables and direction to encourage collaboration and agile delivery between all parties
    •  Design and implement measures to help the teams on the ART note and track PI objectives, dependencies, impediments, and delivery progress
    • Facilitate the building of monitoring tools to monitor and track progress against objectives and delivery progress
    • Support the design, integration, and execution of end-to-end tactical enablement strategies across the ART and the supporting infrastructure to drive the collaboration between all parties affected by the ART
    • Facilitate the building of integrated enablers to drive seamless delivery of PI objectives
    • Accountability: Optimisation of the Agile Release Train (ART) capabilities
    • Facilitate the building and integration of capabilities to enable the execution of the agile train release capability
    • Facilitate the design and implementation of service standards for the full agile train release capability
    • Define, implement and monitor service level measures for the primary and secondary stakeholders (product owners, management and other stakeholders)
    • Implement and drive capabilities and associated measures/analytics to optimise the ART enablement activities

    Accountability: Optimisation of delivery of Agile Release Train events

    • Facilitates or ensures the facilitation of ART-level synchronisation
    •  Drive simplicity, agility, innovation when conducting PI planning, inspecting and adapting events on all ART practices and processes.
    •  Supports the scrum masters in effectively coaching their teams on the effective execution of all other team events such as the Daily Stand-up, Iteration Planning and Review and similar events
    •  Drives a culture of relentless improvement, through facilitation of ART level inspect and adapt workshops.  Continuously challenges current ways of work to improve delivery, by incrementally improving quality, predictability, flow and value

    Accountability: Performance management

    • Analyse and interpret data to produce detailed reports explaining trends, discrepancies and inconsistencies.
    • Support the design of measures that will track daily, weekly and monthly progress/performance against strategy and tactical plans
    • Ensure timeous reporting on performance
    • Responsible for translating Management Information data and reports and tabling insights gained through studying such integrated business (function) reports to measure success and to realign tactical strategy implementation objectives appropriately

    Accountability: Risk and compliance

    Responsible for:

    • The effective implementation of and adherence to the risk and control framework associated with service enablement
    • Driving the remediation of risk daily where control design or operational execution failed resulting in losses/breaches
    • Ensuring that all compliance, regulatory, governance or other risk standards are adhered to by all service providers and other stakeholders

    Accountability: Finance

    • Develop, implement and monitor a cycle of medium-term cost improvements
    • Compile a budget that aligns to delivery plans, monitor and report on variances
    • Manage high-risk and problematic financial issues and contribute to the development of policy

    Accountability: People and culture management

    • Apply a collaborative leadership style, create an engaging, enabling and productive work climate and enable self-organised and customer focused multi-disciplinary colleagues to deliver on an outcomes-based performance basis
    • Implement people strategies that drive the optimum utilisation of human capability and capacity, clarifying requirements and expected outcomes
    • Achieve high performance through embedding formal development plans and informal coaching.
    • Implement a robust knowledge management and agile learning system to support real-time learning and the constant communication of new ideas/learning amongst all colleagues

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Information Technology

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    Financial Adviser AIFA (FAIS)

    Job Summary

    • Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description

    • Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, | Customer Experience: To provide service excellence and achieve customer satisfaction | Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear | Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements | : | : | : | :

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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    Regulatory Specialist Privacy & Data Management

    Job Summary

    • Regulatory Specialist Privacy & Data Management: 3- 5 years experience in financial industry essential. Operational and Regulatory Risk Diploma and or Law Degree essential. 

    Job Description

    • Regulatory Specialist Privacy & Data Management: 3- 5 years experience in financial industry essential. Operational and Regulatory Risk Diploma and or Law Degree essential. 
    • Administrative and operations support: Provide administrative and operations support and advice against standard operating procedures. Ad Hoc duties, provide support to customers and team as required to ensure team performance on an ongoing basis. Provide oversight on compliance and risk management portfolios. Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. Administration: Effectively fulfil all required administrative duties, including tracking and reporting.

    Education

    • Higher Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Specialist Software Developer (Cloud Infrastructure)

    Job Summary

    • Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

    Job Description

    • CIB Payments Technology - Core Banking Multi-Currency is looking for a passionate and motivated Software Developer with Cloud Infrastructure experience.
    • We are a legacy application evolving to more modern applications, our area provides forex payments capabilities through various systems and processes.
    • As a team we continuously strive to streamline our processes and ways of working, creating room for innovation, a culture of learning, trust and empowerment, recognition, work-life harmony and diversity & inclusion.

    Key critical technical requirements:

    • Min 3 - 5 years hands on software development experience
    • Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application is evident
    • Experience working in an agile environment
    • Excellent communication, analytical skills and decision making ability in collaborative environments
    • Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
    • Cloud Infrastructure (AWS, Google Cloud, Azure)

    Kubernetes and Containerization (Docker):

    • Docker experience for containerization and deployment is crucial

    Microservices Architecture:

    • Microservices architecture, candidates should have experience designing, building, and deploying microservices.
    • Understanding inter-service communication, service discovery, and deployment pipelines is important.
    • Knowledge of tools for monitoring and maintaining microservices like Prometheus, Grafana, or ELK stack will be beneficial.

    Programming Languages:

    • Proficiency in languages commonly used in cloud-native environments, such as Python, Java, or Scala, is essential.

    API Development and Integration:

    • Skilled in creating and consuming RESTful and potentially GraphQL APIs.
    • Experience in secure API design, API gateways, and working with authentication methods like OAuth2 is important.

    Event-Driven Architecture:

    • Familiarity with event-driven systems and message brokers (e.g., Kafka, RabbitMQ) for handling asynchronous tasks and real-time data processing.

    SQL and Distributed Databases:

    • Experience with databases like, MongoDB, SQL to work with large, distributed datasets. Understanding of database scaling, replication, and handling transactions in distributed environments.

    DevOps and CI/CD:

    • Since cloud-native development relies heavily on continuous integration and delivery, developers should have hands-on experience with DevOps practices.
    • Familiarity with CI/CD tools like Jenkins, GitLab CI, or CircleCI to automate the build and deployment pipelines.

    Security and Compliance:

    • Security is paramount. 
    • Knowledge of cloud security best practices, data encryption, identity and access management (IAM), and compliance standards like PCI-DSS and GDPR.

    Education

    • Bachelor's Degree: Information Technology
       

    go to method of application »

    Relationship Banking Fraud Service Manager

    Job Summary

    • The role serves as the single interface for Relationship Banking into the Fraud Solutions area. The role must ensure that delivery of Relationship Banking services balances the service levels, customer requirements and fraud losses. The incumbent is the escalation point for service failures and provides oversight on ensuring complaints are addressed within agreed SLA.

    Job Description

    • Provide day-to-day management of the relationship between Relationship Banking and Fraud Solutions.
    • Maintain knowledge of the Fraud Solutions value proposition, and service offerings which can be provided to Relationship Banking.
    • Create the engagement approach and service offering model required for Relationship Banking business and customer needs.
    • Develop a complete understanding of the Relationship Banking Fraud servicing needs, Service Level requirements and unique customer expectations.
    • Work with the various Fraud Solutions Functional Heads to develop and deliver the Strategy for servicing Relationship Banking. This includes the design and delivery of operational capacity as well as bespoke processes, tools and metrics required for meeting Relationship Banking requirements in a way that balances 
    • Provide Relationship Banking teams with recommendations on potential changes to products, controls and systems to mitigate fraud based on trends identified in the environment.
    • Partner with Fraud Solutions Strategy and Support areas to identify opportunities to optimise processes and cost to serve and use as input to influence Relationship Banking Strategies.
    • Acts as a single point of contact for escalations and service failures (e.g., KPIs, KVDs, complaints). Provide oversight to ensure that issues are addressed and resolved by the accountable Functional head and Customer Experience team within the agreed timeframes.
    • Develop and maintain trusted relationships with the Relationship Banking Stakeholders and Executives.
    • Plan and facilitate regular governance engagements with Relationship Banking stakeholders to review performance, discuss risks and issues and share solution updates, and potential enhancements.
    • Serve as the single point of contact for service failures and ensure escalation to the relevant Fraud Solutions area for resolution.
    • Ensure that all stakeholders are informed, involved and appropriately supportive of initiatives and projects that impact Relationship Banking servicing.

    Education and Minimum requirements 

    • Fraud qualification NQF Level 7 
    • ACFE will be advantageous
    • At least 3- 5 years' experience in Relationship Banking /Fraud Industry, Risk Management or related fields.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

    Method of Application

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