Hot Jobs at Old Mutual South Africa

Job Summary

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

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Job Description

This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.

The incumbent is individually accountable for achieving results through own efforts.

• Meets monthly sales targets in terms of lending, transactional banking and insurance.
• Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
• Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
• Accurately capture all client information on Summit as per loan application and supporting documentation
• Suspend or reject loan applications to be re-quoted as and when required
• Report suspicious or fraudulent loan application documents to the Branch Manager
• Explain the Loan Application Process to facilitate client understanding of the process
• Explain Terms and Conditions of Old Mutual Finance Products to clients
• Issue copy of Contract / Agreement to Client
• Print loan agreement for client’s signature
• Correct altered loan application information sent for rework and reprint for client’s signature
• Follow up on clients with 1st and 2nd missed instalments
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management
• Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
• Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
• Provides excellent face to face and telephonic service to customers.
• Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards.
• Processing of lending products and verification of the required information.

Minimum Requirements

• National Senior Certificate or; (Equivalent NQF level 4)
• Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)

Education

• National Certification (Nat Cert) (Required)

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Job Summary

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

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Job Description

This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

An accredited financial adviser provides pro-active, on demand financial service and advice to customers within an allocated customer market.

You will be accountable for maintaining superior service delivery to your customers, through building strong client relationships, and recommending sound advice that deliver financial solutions in line with the customer's financial goals, the customer value proposition and compliance frameworks.

The role calls for formal in-house training, the completion of the prescribed Regulatory exams and accreditation with the Financial Services Regulatory authority and requires continuous professional development.

Requirements:

• Grade 12 (Matric) certificate
• FAIS compliance
• RE5 an advantage
• A valid Driver’s licence and your own car
• A clear criminal and credit check
• A minimum of 3 years working experience (preferably in sales)
• Proven computer literacy (MS Office suite)
• Excellent communication skills (written and verbal)

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Job Description

A vacancy has arisen for a talented Investment Principal within AIIM. As an experienced investment professional, you will originate and lead Project Finance and Private Equity transactions to successful execution; explain and model historical and projected financial information and represent AIIM and its clients on boards of portfolio companies, both as director or in support of an Investment Director or Managing Director.

As an Investment Principal you will:

• Effectively originate transaction opportunities and win business.
• Participate meaningfully in the development of principal transaction proposals and in obtaining the necessary internal support for such transactions.
• Manage transactions through AIIM's transaction process including taking overall responsibility for co-ordinating and prioritising work streams, managing input from advisers and maintain client relationships, in accordance with AIIM's protocols and procedures.
• Independently lead negotiations on select transactions with third parties, transaction counterparties, external advisers, co-investors, debt providers, and other involved parties.
• Provide advice to internal committees in relation to such transactions.
• Support the Strategic Initiatives team with sector knowledge and transaction updates.
• Respond comprehensively to investor transaction queries, portfolio companies and sectors.
• Independently run co-investment processes and engage co-investor peers to achieve successful co-investment outcomes.
• Readily engage in peer discussions on financial and operational performance, with senior management at assets, to identify, structure, plan and deliver significant operational improvements.
• Represent AIIM and add value on Boards of investee companies.
• Manage the relationship between AIIM, the asset, co-investors, and finance providers, including design and management of the corporate governance framework, management incentive plans, transition plans, risk management assessments, strategy, and budget negotiations.
• Participate in the mentoring and management of team members with less experience.

Required Experience and Core competencies:

• Relevant financial qualification (CA(SA), MBA, CFA, BBusSc, etc)
• +7 years infrastructure, investment banking and/or private equity experience, including deal origination background within the infrastructure sector
• Strong network and relationships with clients, private investors and banks in order to identify viable investments.
• Successful track record of leading project teams with high level stakeholders and qualified professionals.
• Familiarity with unique disciplines of identifying, negotiating, closing, and monitoring transactions.
• Good working knowledge of key commercial statutes and regulation (e.g., Tax, Companies Act).
• Have a history of repeatedly delivering major and long-term change programmes or strategic initiatives.

Competencies:

• Strong leadership skills
• Critical thinking and problem-solving skills
• A self-starter / proactive, showing strong action orientation, with excellent organisational, planning and prioritising skills.
• Assuming responsibility and accountability for the successful completion of strategic and all other related tasks whilst maintaining a high standard of excellence.
• Strong financial analysis and modelling skills
• Excellent communication skills (written and verbal)
• Display a strong attention to detail, a high level of accuracy in her/his work and be able to perform under pressure.
• Strong project management skills/ability to see projects completed
• Ability to work under pressure and to tight deadlines
• Excellent at collaborating across the organisation
• Solid interpersonal skills, showing an ability to work through influence

Personality Attributes:

• Decision making abilities
• Implementation skills
• Ability to take own initiative
• Team orientation
• Solution orientated bias
• Communication and relationship building
• Anticipation, identification, and management of risks
• Ability to work both in a team and independently
• Be reliable, have integrity and display a professional approach. Maintain confidentiality of all information, both from internal and external sources

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Job Description

Individually accountable, operating within a Team, for establishing a compliance framework; including Risk Management and Monitoring plan. Embeds compliance, directly and/or through staff supervised over periods of 3 months to a year. Initiates and facilitates corrective action where required.

Role Details:

• Assist with the implementation and maintenance of the necessary processes and procedures in relation to all aspects of the Collective Investment Schemes Control Act and its sub legislation in order to provide assurance on the level of regulatory compliance within the Management Company.
• Reports on compliance breaches to Senior Compliance Officer, Trustees and the FSCA.
• Supports the business in implementing new regulatory developments.
• Relevant Compliance qualifications and certifications (experience as appointed compliance officer for a CIS Manco preferred)

Key responsibilities will include amongst others the following:

Compliance

• Assists Senior Management with the effective co-ordination and execution of the monitoring and reporting requirements for the functional area to Trustees and the FSCA
• Assists in mitigation of compliance risk.
• Challenges and escalates (within the defined escalation framework) where deemed appropriate.
• Facilitates resolution of compliance breaches.
• Influences on account of outputs is limited to specific assigned functional area.
• Reports on compliance breaches to Senior Compliance Officer.
• Utilises relevant legislation and in all probability, the impact of the legislation on the business unit/functional area.
• Monitoring and reporting according to CISCA to the FSCA.

Team Effectiveness

• Demonstrates the adherence to core values.
• Balances own priorities with directing and motivating others.
• Creates a climate for optimal performance.
• Guides and directs staff to achieve operational excellence standards.
• Individually accountable for time, tasks and output quality, over periods of 3 months to a year.
• Manages performance.
• Plans & assigns work over periods of 3 months to a year.
• Selects potential staff to sustain customer/ client service delivery, where relevant.

Qualification and Experience:

• Minimum 3-year commercial or legal degree,
• Minimum 3 years’ experience in Compliance within the financial services industry.
• At least 5 years’ experience in a Collective Investments’ schemes / investments environment.
• Compliance monitoring experience
• Process driven and analytical;
• High level of attention to detail;
• High degree of agility;
• Good planning and organizational skills.
• Ability to engage with stakeholders at various levels.
• Ability to query, challenge and maintain a high degree of professional skepticism.
• Insight to make relevant conclusions.
• Excellent communication skills, both oral and written.
• Ability to perform in a demanding team.

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Job Description

• The incumbent to this role will understand and clearly articulate business challenges and translate these into actionable insights which can be acted on by business. They are individually accountable for achieving results through own efforts.

Key Result Areas

Data & Analytics Delivery

• Understand and clearly articulate business challenges and translate these into actionable analysis items which can be acted on by a wider team of analysts and data scientists
• Provides analytical insights to support business initiatives such as regulatory/compliance data insights
• Provides analytics support to management in the form of reports, data visualizations, analysis, or presentations
• Leads analytics delivery initiatives independently, from problem formulation through data extraction, data manipulation, data analysis and presentation of results and recommendations.
• Understands and identifies business challenges and opportunities specific data and analytics through others over applicable period.
• Manages personal workload effectively

Stakeholder Management

• Provides analytics-based support to Data & Analytics and various other Business Units.
• Builds and maintains strong working relationships with internal and external clients
• Communicates and presents analysis results to key stakeholders across organisational level

Team Effectiveness

• Develops 1-year detailed plan for delivery aligned to broader business plan.
• Balances own priorities
• Strives for operational excellence in personal performance.
• Holds oneself accountable for time management, tasks completion and , and output quality.
• Manages own performance
• Plans and assigns work over periods of up to a year.
• Demonstrates autonomy in selecting potential staff to support customer/client service delivery.

Key Focus Areas

• Translating business challenges into actionable analysis initiatives independently
• Provides pro-active and reactive support to management
• Filters input from team into business intelligence
• Establishes strong working relationships with internal and external stakeholders and business partners
• Aligning performance for organizational success

Minimum Requirements

• BSc/BBus Sci/ BCom (analytical or statistical qualification)
• Between 5 and 8 years’ experience in an analytics related field
• Demonstrates strong business acumen
• Willingness to research and learn new technologies, tools and platforms
• Possesses excellent written and verbal communication skills
• Demonstrates proficiency in numerical and mathematical skills
• Displays strong problem solving skills
• Exhibits effective relationship management skills
• Demonstrates proficiency in presentation and facilitation skills
• Financial services experience is advantageous
• Some people management experience is advantageous

Competencies

• Strategic
• Leading with Influence
• Innovation (Perspective)
• Execution
• Customer First
• Personal Mastery (Learning)
• Collaboration (Relating)

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Job Description

Old Mutual Insure is looking for forward thinking , creative and Innovative Motor Merit Moderators

The role is responsible for Merit Moderation process, drive the delivery of sound practices to achieve the desired business outcome. The purpose of the Merit Moderator is to collaborate, scrutinize and guide the Claims Staff in the claims assessment process to enable the optimal claims settlement in paying for valid claims in terms of the policy conditions, merit, and quantum of the claims

You will be Responsible for :-

Critical objectives and responsibilities

Collaborate, implement, and ensure the delivery of Merit Moderation to achieve a high quality of claims assessment and settlement.

• Review claim, request and analyse policy files and relevant related documents, if not already provided
• Review assessors’ findings and confirm acceptance as appropriate.
• Manage own claims processing functions and ensure accurate and timely processing of claims within established legal and company compliance.
• Execute the operational strategy for merit moderation.
• Collaborate effectively with key role players across the insurance value chain i.e., Technical Underwriting, Claims Assessing, Claims Handling staff and Distribution staff.
• Ensure management information is produced accurately and timeously for various management packs to provide the required data insights and aid decision-making regarding priorities and business plans.
• Implement action plans to contribute towards the organizational strategy and link setting of standards, targets, and overall objectives towards the achievement of the organizational strategy.
• Produce weekly/monthly KPI’s, dashboards and analytics to measure and improve performance.
• Manage Workload and escalate capacity gaps.

Continuous improvement to ensure effective service.

• Ensure statutory and legislative knowledge is always current to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Implement improvements in the merit processes to drive efficiency and effectiveness.
• Collaborate with claims staff to ensure outputs of the merit moderation function is aligned with business expectations and objectives.
• Reduce turn-around through improved methodologies.
• Ensure adherence to organisational policies, practices, guides, mandates, and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction.

• Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures, and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules to manage achievement of service delivery goals.
• Proactively identify and implement changes required in customer service and relations.
• Develop customer solutions to address changing service requirements, implement customer-centric approaches to deliver customer satisfaction.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.

Quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process, and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends, and ideas.
• Actively participate in own professional development and career path.
• Actively promote a culture of learning and high-performance culture amongst team members.

Experience, knowledge & skills required

• A bachelor’s degree or advanced diploma at NQF level 7 in a relevant field or equivalent.  Examples of relevant studies which will be advantages.
• Certified Fraud Examiner
• Short Term Insurance related qualifications
• Minimum of 5-8 years’ experience in the handling of Motor related claims
• Key understanding of Underwriting practices in both Personal Lines and Commercial Underwriting
• Motor Assessing Experience

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Job Description:

• Provide input into the appropriate strategy and helping to build the relevant roadmaps to execute on the delivery thereof, whilst representing the customer and vision of the business.
• Take responsibility to lead an Agile team and work with other teams to execute on agreed plans.
• The Annuity Strategy proposition encompasses two key aspects: an appropriate products offering and a customer friendly engagement model. This role encompasses both these aspects.
• Being part of a broader team which develops and manages annuity products, there will be the scope to enjoy participation in technical work relating to annuities as well as the involvement in product delivery and support to the Old Mutual businesses on the African continent.
• Undertakes the specialist functions of planning and coordinating the execution of market-/ competitor-/customer focused- research, interpreting findings and giving input into the creation of the product strategy.  
• Facilitates the design and development of product propositions, including the planning and management of the feasibility, prototyping, testing, refinement, and changes.  
• Develops and defines a business case for the product development/build. 
• Undertakes effective ongoing stakeholder engagement and collaboration through all the stages of the product development.  
• Defines and develops the product CVP; and manages the final product testing and build with various business partners and stakeholders within an Agile environment.   
• Undertakes the functions of (giving input into, as well as dealing with, more complex aspects of the following): rendering specialist product support, management of the book; product enhancements; and product performance tracking and reporting.

Key Results Area:

Agile

• Lead an Agile delivery team.
• Active involvement in Agile ceremonies as necessary.
• Translates strategy and roadmaps into features and stories to help guide the team and align stakeholders.
• Understand and be actively involved in removing impediments to team performance that are raised by either the Scrum Master or team.
• Communicating risks effectively to stakeholders.
• Make day to day decisions that will guide the team delivery.
• Maintaining and prioritizing a team product backlog.
• Make decisions at a team level in helping to support the achievement of the agreed outcomes.

Product Development

Defines and develops a robust business case for new product developments

• Facilitates idea generation, product concept definition and evaluation processes with stakeholders.
• Integrates the digital imperatives identified into the product development process.
• Interrogates research results and distills findings and conclusions that will enable the creation of the product customer value proposition (CVP).
• Manages the implementation of effective knowledge management through the establishment of robust processes and procedures
• Plans and manages the execution of market/competitor customer focused research and interprets findings.
• Plans, co-ordinates and interrogates the model/prototype development, testing, reporting and changes.
• Plans, co-ordinates and manages the final product testing /validation /changes and co-ordinates with various business partners to ensure a smooth product build.
• Undertakes feasibility testing and ongoing collaboration, communication and alignment with stakeholders.

Product Management

• Receives, investigates and proposes solutions for requests from the business for tactical interventions/ possible customisations of New Business.  
• Reviews and evaluates existing products, investigates changes and implements these through the correct protocols and processes.
• Undertakes escalations, technical input and decision making/authorisations relating to special quotes, changes, waivers and error corrections.
• Undertakes periodic product experience reviews, recommends and drives changes; and undertakes monthly financial reporting.

Requirements:

• University graduate with a degree majoring in actuarial, finance, statistics, mathematics, investments or similar. Honours degree will be advantageous.
• Possibly pursuing actuarial/ CFA professional qualifications or attained these qualifications.
• Minimum 5 years of relevant financial services experience (of which 3 years is management experience, if leading a team). Relevant experience in the retirement fund industry including value-chain project implementation and/or financial services product management is preferred.
• Knowledge and experience of Agile methodology and frameworks like Scrum, Kanban, Scaled Agile (SAFe) etc.
• Leadership and strong stakeholder management experience.
• Strong numerical, analytical and technical ability, particularly firm understanding of financial mathematics (compound interest calculations).
• An understanding of actuarial principles and calculations will be advantageous.
• Ability to perform complex analysis and modelling.
• Knowledge of pensions regulations that have an impact on product development.
• Experience with Microsoft Office suite, with advanced Excel Skills. VBA experience will be beneficial.
• Excellent interpersonal and communication skills (both written and verbal). Ability to work in a team and with a wide variety of stakeholders.
• Motivated self-starter, who shows initiative, looks for ways to improve existing processes and is able to complete tasks within agreed timelines with minimal guidance.
• Strong sense of ownership and accountability. Willing to learn and grow
• Comfortable with ambiguity. Quick learner with ability to plan and prioritise.

Competencies:

• Execution
• Strategic
• Personal Mastery
• Collaboration
• Leading with Influence
• Innovation
• Customer First