Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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Description
Drive sell out
- Drive sell out by understanding targets per store, per brand and per LSM and breaking these down into measurable increments
- Increase volumes in stores by identifying fast vs. slow movers and increase / decrease forward share accordingly
- Drive ad hoc promotions / deals to increase sales
- Negotiate space based on rate of sales
- Identify in-store cross-merchandising opportunities
- Ensure stock pressure is applied
- Monitor in-store pricing and communicate anomalies to store owner / manager and client
- Control and report on out-of-stocks
- Ensure sufficient ordering of stock
- Effective management of returned goods system and follow up on damaged goods collections
- Develop alternative strategies to increase sales
- Ensure timely implementation of promotional activities and communicate non-compliance
- Training of store sales consultants
- Ensure all store sales consultants are registered on MCS and drive uploads
Effective management of promotional activities
- Facilitate the implementation of promotional grids as per agreed time-frames and objectives
- Communicate promotional activities to Samsung Product Consultants and customers
- Negotiate POS material with store owners / managers
- Ensure promotional activities have been implemented, maintained and reported on
- Provide feedback to relevant stakeholders
- Monitor competitors’ new innovations
- Ensure all staff understand mechanics of promotion and provide feedback to Management
- Create, plan, negotiate and execute innovative promotional campaigns / activities to drive sales in area of responsibility
- Carry out Blitz activities from time to time when required
Achievement of POP objectives
- Ensure store-specific planograms and category flows are implemented and maintained
- Provide feedback to client with regards to forward share changes
- Maximize forward share
- Identify and drive cross-merchandising opportunities
- Execute client brief in terms of POS material by channel
- Ensure market share is reflected in the category
- Ensure shelf health is implemented and maintained
Operational Management
- Resolve red flag issues and report to management when unable to resolve
- Compile necessary weekly / daily / monthly reports to communicate initiatives and performance
- Manage compliance of data capturing on handheld system (staff and self)
- Utilize available data to compile retail mapping reports
- Analyze data to create and implement initiatives to drive sell out
- Weekly store auditing of staff and identification of improvement actions through weekly meetings
- Establish action plans to improve based on weekly audit results
- Increase and maintain retail assets
Effective distribution of all new lines
- Inform customers and Samsung Product Consultants of new innovations
- Drive speed to market
- Negotiate new listings in stores with store owners/managers where required
- Distribute Trade Presenters / POP material to sales force and customers
- Train store sales staff on new innovations
- Provide feedback to clients on distribution of new lines
- Monitor sales of new lines
- Monitor competitors’ new innovations and provide visual and written feedback to client
Effective stakeholder relationship management
- Build sound relationships with all customers, staff and client management based on mutual trust and goodwill
- Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms)
- Conduct review meetings with clients, customers and staff
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges or objections
- Manage change effectively through using influence and lobbying the right people, as well as positioning issues in ways that ensure buy-in from key individuals and teams
Effective management of assets and expenses
- Ensure all company assets are maintained according to company policy
- Manage discretionary budget to ensure optimum return on investment
Monitor and control:
- fuel expenses
- vehicle expenses
- travel expenses of staff
- Cell phone expenses
- Ensure accurate salary input and monitor and control expense claims
- Ensure scorecard compliance
- Conduct effective management appraisals (C BAND and up)
- Ensure effective leave management and administration
- Check and monitor assets and ensure updated asset register (monthly)
Effective people management
- Through effective inspirational and practical leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all client and group objectives
- Establishment and drive compliance to call cycle
- Manage the targets and commission payments of the staff within area of control
- Drive attendance of staff at product knowledge training sessions
- Create and encourage a culture focusing on delivery of objectives
- Effective staff communication through regular team meetings
Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
- Recruitment
- Induction
- Leave Management
- Development
- Remuneration and rewards
- Performance management
- Career path and succession planning
- On-the-job training, coaching & mentoring
- Manage Employment Equity targets
- Ensure appropriate levels of accountability
- Conduct disciplinary hearings as required
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
- Ensure effective knowledge sharing
- Build talent pipeline
Effective teamwork and self- management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and priorities, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
- Manage own career development by staying abreast of any technical and industry changes
- Manage stress and pressure effectively and in ways that do not negatively impact other’s performance
- Display sound teamwork in working closely with others to achieve shared goals
- Give and receive constructive feedback in ways that enable people to learn and grow
Key Competencies
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Agility
- Performance & results driven
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
Requirements
Minimum Qualifications:
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 08 driver’s licence
Minimum Experience:
- 3 - 4 years’ sales experience; 2 years FMCG / Cellular / Consumer electronics environment at a Managerial/Supervisory level
Knowledge, Skills & Abilities:
- Strategic thinker and analytical skills
- Ability to influence and motivate others
- Excellent leadership
- Good business and financial acumen
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KEY RESPONSIBILITIES:
Store Placement:
- Be placed in stores according to the HP Retail Store Base and current structure, ensuring optimal coverage and representation.
Policy Adherence:
- Follow the policies and guidelines communicated by the store, maintaining compliance with regulations and standards.
Weekly Meetings:
- Meet with the Area Manager once a week for reports, concerns, feedback, plans, directives, and material handover such as POSM and challenges.
Weekend Activations:
- Conduct weekend activations as mandatory activities, engaging with customers and promoting HP products.
Execution Excellence:
- Secure the #1 position in store for all executions, ensuring optimal visibility and prominence of HP products.
Price Ticket Maintenance:
- Ensure daily maintenance of correct price tickets in store, both on and off promotion, to accurately reflect pricing and promotions.
Merchandising Execution:
- Execute in-store merchandising according to HP and Retailers' directives and/or planograms, maintaining consistency and quality.
Relationship Building:
- Build fruitful relationships with retailers and their staff, fostering collaboration and support for HP products.
Professionalism:
- Adhere to a dress code supplied by HP, always presenting a professional and polished image.
Demonstrations and Engagement:
- Conduct demonstrations as required and aligned with key SKUs and product focus, engaging with customers to showcase product features and benefits.
Hygiene and Maintenance:
- Ensure demo product maintenance and hygiene, always keeping demonstration materials clean and presentable.
Event Support:
- Provide support to retailers when HP Brand is involved with store-related events or activities, contributing to the success of promotional initiatives.
Requirements
QUALIFICATIONS AND SKILLS:
- High school diploma or equivalent required; additional education or training in sales or marketing preferred.
- Previous experience in retail sales, customer service, or brand promotion preferred.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and retailers.
- Strong presentation skills, with the ability to showcase product features and benefits in a compelling manner.
- Detail-oriented with a focus on execution excellence.
- Ability to work independently and manage time effectively in a fast-paced retail environment.
ATTRIBUTES:
- Enthusiastic and outgoing with a passion for customer engagement.
- Professional demeanour with a commitment to representing the HP brand with integrity.
- Adaptability and flexibility to work weekends and accommodate changing schedules.
- Team player with a collaborative mindset and willingness to support team objectives
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Description
- Training Implementation
- Facilitation of Training Sessions
- Training Delivery
- Training Evaluation and Effectiveness
Requirements
- 2-3 years’ field marketing experience
- Diploma/NQF level 5
- Communication skills (verbal & written)
- Time management
- Planning & organising skills
- Customer service skills
- Client service skills
- Interpersonal skills
- Attention to detail
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Job Summary:
- To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.
Key Responsibilities and Deliverables:
Achievement of sales targets
- Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
- Manage and track implementation of project plan (revising the plan based on client feedback as required)
- Liaise with buyers to achieve targets
- Provide feedback to clients
- Manage Promotional Activities
- Manage new innovations
- Manage out-of-stocks
- Manage Forward Share
- Minimise credit notes
Effective operational management
- Ensure adherence to call cycle
- Ensure effective time management when visiting stores (appropriate to store profile)
- Ensure stock availability
- Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
- Adhere to specific Returns Management policies (per client)
- Implement promotional schedules
- Ensure a good working relationship between field staff and store management
- Update Strike Action Plan (biannually)
Effective people management
- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
- Recruitment
- Induction
- Development
- Remuneration and Rewards
- Performance Management
- Career path and succession planning
- On-the-job training, coaching & mentoring
- Staff wellbeing
- Manage Employment Equity targets
- Ensure appropriate levels of management and accountability
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
- Ensure effective knowledge sharing
Effective budget and financial management (as required by Business Unit)
- Compile annual budget (per Business Unit) using previous business unit financial performance information
- Submit budget to relevant manager for review and sign-off
- Analyze monthly departmental budgeting and accounting reports and identify and control variances
- Take appropriate action to ensure adherence to expense budgets
- Prepare and compile budget reports (monthly)
- Continually seek new ways to improve efficiencies and decrease expenditure
- Ensure compliance to relevant policies and procedures
- Proactively seek to identify and manage risk
- Release / authorize orders
Effective knowledge sharing (including management of field intelligence)
- Be alert to competitor activity and potential tenders
- Compile Field Intelligence reports and submit to BU Manager
- Update clients on competitor activity
- Ensure effective communication of information to Field Force
Effective client and customer relationship management
- Proactively build relationships with clients and customers and ensure they are kept informed
- Ensure prompt problem solving
Effective administration and asset management
- Ensure accurate salary input and monitor and control expense claims
- Ensure scorecard compliance
- Ensure effective management appraisals (C BAND and up)
- Ensure effective leave management and administration
- Conduct HR audits
- Conduct Financial audits
- Check and monitor assets and ensure updated asset register (monthly)
- Conduct disciplinary hearings as required
- In the regions, ensure office hygiene and equipment are maintained
Effective teamwork and self-management
- Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
- Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Provide appropriate resolution for tasks or deadlines not met
- Support and drive the business’ core values
- Maintain a positive attitude
- Respond openly to feedback
- Take ownership for driving own career development
Key Competencies
- Transformative leadership
- Judgement & decision making
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organisational awareness
- Analysis & problem solving
- Establishing networks
- Industry & business awareness
- Service excellence
Requirements
- Diploma/Degree at NQF level 7
- 7-8 Years relevant experience in FMCG industry or sales environment
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- Our organisation is looking for an experienced and passionate People Consultant to provide support in various HR function to the applicable business unit(s). As a People Consultant, you will play a crucial role in shaping and implementing HR strategies that align with our company's objectives. You will provide expert guidance on various HR functions, including talent acquisition, performance management, employee relations, and organizational development. If you're passionate about HR and ready to take on a new challenge, we'd love to hear from you!
As a People Consultant, you will be responsible for, but not limited to:
- Effective recruitment, selection and on-boarding
- Effective management of the performance management system
- Effective training and development within the business unit(s)
- Effective handling of all poor performance and IR-related matters
- Effective administration, data management and reporting
- Effective people management
- Effective teamwork and self-management
Requirements
What are we looking for?
To qualify for this role, you should
- Have 4-5 years' Human Resources experience in retail/FMCG
- HR degree/diploma at NQF level 6 or 7
- Good understanding of labour laws
- Excellent communication and interpersonal skills.
- Proven ability to build effective relationships and influence stakeholders at all levels.
- Strategic mindset with the ability to translate business objectives into HR initiatives.
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Description
- Pro-Active Operational Excellence|
- Business Insights and Execution|
- Teamwork and Self-Management|
- Stakeholder Engagement|
- People Management|
- Manage Promotional Activity|
- Achieve POP Objectives|
- Monitor New Innovations|
- Efficient Achievement of Targets|
- Control Expenses|
Requirements
- 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level
- Relevant Diploma at NQF level 5
- Code 8 Driver’s license
- Communication skills (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
go to method of application »
Description
- Pro-Active Operational Excellence|
- Business Insights and Execution|
- Teamwork and Self-Management|
- Stakeholder Engagement|
- People Management|
- Manage Promotional Activity|
- Achieve POP Objectives|
- Monitor New Innovations|
- Efficient Achievement of Targets|
- Control Expenses|
Requirements
- 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level
- Relevant Diploma at NQF level 5
- Code 8 Driver’s license
- Communication skills (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
go to method of application »
Description
- Pro-Active Operational Excellence|
- Business Insights and Execution|
- Teamwork and Self-Management|
- Stakeholder Engagement|
- People Management|
- Manage Promotional Activity|
- Achieve POP Objectives|
- Monitor New Innovations|
- Efficient Achievement of Targets|
- Control Expenses|
Requirements
- 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level
- Relevant Diploma at NQF level 5
- Code 8 Driver’s license
- Communication skills (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
go to method of application »
Description
- Achievement and Management of Profitability, Sustainability and Growth|
- Development of Account Tactical Plans in Line with Customer, Client and Group Strategic Direction and Objectives|
- Management of Sales|
- Account Management|
- Teamwork and Self-Management|
- Development of Account Strategic Direction|
- Stakeholder Engagement and Relationship Management|
Requirements
- Time management
- Budget management
- Negotiation skills
- Customer service skills
- Planning & prioritisation
Method of Application
Use the link(s) below to apply on company website.
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