Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 1,000+ talented and exceptional people at the forefront of the vast and competitive world.
Betway has become ingrained in African soil, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa.
This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.
Read more about this company
- The Fraud Investigator will be responsible for mitigating suspicious and fraudulent activity during the various phases of our customer journey with Betway. This will be achieved by identifying patterns, trends or anomalies which are outside of the ordinary customer’s behaviour. Monitoring and reviewing of high–risk transactions is required, and role further necessitates reporting of findings to escalated parties and stakeholders. There is a need for interaction with internal and external parties to explore, suggest and motivate on best practises to management.
What you’ll be doing
As part of your role, your responsibilities will include:
- Monitor real time engines and queues and identify high risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft and similar other risks.
- Identify fraudulent transactions and cancel them from further processing.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Interact with banks and customers to validate information and to confirm or cancel authorizations.
- Resolve customer issues within the scope of existing service level agreements.
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Ensure confidentiality of all information collected during investigation.
- Determine existing fraud trends by analysing accounts and transaction patterns.
- Identify system improvements to prevent fraudulent activities.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Recommend new software tools used for fraud detection, prevention and reporting activities.
- Generate suspicious activity reports and risk management reports for Managers.
- Review SDD KYC for account deemed high risk.
- Ensure accurate and appropriate responses to disputes.
- Monitor disputed transactions for possible fraudulent activity.
- Serve customers by resolving product and service problem
- Reviewing of customer withdrawals and identifying suspicious patterns, trends or behaviours and taking the necessary action to secure the account.
- We applicable, logging of the necessary Suspicious Transaction Reporting or Suspicious Activity Reporting to the relevant stakeholders.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Familiarity with fraud prevention issues and suspicious transaction monitoring systems
- Minimum 2 years’ experience in a financial services data analysis and/or risk management
- Knowledge of online payment systems, regulations, understanding of KYC and financial crime
- Degree or Diploma
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
- Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions.
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- As a Real Time Analyst you’ll be supporting the delivery of a high-quality service within the contact centre, covering monitoring, analyzing and managing real-time contact centre performance to ensure optimal service levels a host efficiency. This will help us excel at providing super class customer service to stay ahead of the game.
What you’ll be doing
Real-Time Monitoring & Performance Management
- Monitor intraday contact centre performance (calls, chats, emails, etc.) in real time using Workforce Management (WFM) tools.
- Track key metrics such as adherence, occupancy, service levels, ASA (Average Speed of Answer), and queue volumes.
- Take immediate corrective actions such as reassigning Hosts, escalating issues, or recommending break/lunch adjustments to maintain service levels.
Communication & Coordination
- Serve as the primary point of contact for real-time updates and escalations during live operations.
- Coordinate with Team Managers to manage Host availability, shrinkage, and adherence.
- Communicate intraday changes, system outages, or critical incidents to stakeholders as needed.
Reporting & Analytics
- Provide real-time dashboards, status reports, and end-of-day performance summaries.
- Identify trends and patterns affecting service levels and provide recommendations for improvement.
- Support analysis of peak traffic periods, promotional campaigns, and product launches.
Tools & Systems Management
- Operate and optimize WFM systems.
- Monitor and troubleshoot issues in telephony or chat routing systems in collaboration with IT teams.
- Assist with schedule adjustments and shift management as required.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Minimum 2 years’ experience in a contact centre environment
- Experience with regulatory requirements and responsible gambling policies
- Proficient in Microsoft Excel and data visualisation/reporting tools
- Analytical and problem-solving skills
- Attention to detail and ability to multitask in high pressure environments
- This role requires rotating shifts, including evenings, weekends, and public holidays
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
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- Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Reconciliations
- The Treasury Accountant uploads daily bank statements and reconciles daily balances back to actual bank statements. This includes the count of transactions. They perform both weekly and monthly bank account reconciliations. This role does reconciliation of control accounts. This includes but is not limited to cash in transit, processor settlement, withdrawals and bank posts. This role is responsible for monthly reconciliation of intercompany transactions.
Treasury
- This role is responsible for preparing the weekly download of wallet balances. They manage withdrawals and the funding of online wallets. The Treasury Accountant requests daily forex trades.
- They prepare month end and audit schedules for bank and control accounts. They ensure that intercompany postings are accurate and complete. The Treasury Accountant is accountable for the weekly cash flow forecast.
Escalations
- The Treasury Accountant attend to queries from Management Accountants and Reconciliation Specialists timeously. They review all vendor open items, escalate discrepancies and provide feedback to Team Lead Treasury.
Debtors
- This role is responsible for processing bank receipts and allocating to the correct debtor account. The Treasury Accountant manages the funding of progressive, clearing houses and negative wallet balances.
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- As an AML Specialist you’ll be supporting the delivery of a high-quality service within the AML function, covering analysis, investigation and documentation of suspicious activity reports and unusual activity reports (SARs/UARs) in response to MLRO’s, Regulators and Law Enforcement Agencies. This will help us excel at to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Review all alerts for PEP, Sanction and Adverse media triggers of possible matches
- Conduct independent research to gather and record data from internal systems, commercial databases, and the Internet
- Compile detailed enhanced due diligence reports for true matches
- Escalate true matches to senior management for approval
- Provide ongoing monitoring of accounts related to true matches
- Assist with screening of third-party suppliers and affiliates
- Handle due diligence investigations to support policies and procedures
- Ensure efficient identification, monitoring and reporting of accounts considered high risk
- Provide daily assessment AML reports relating to ongoing monitoring of high-risk accounts
- Stay current with money laundering and terrorist financing behaviours, issues, policies, regulations, criminal typologies, industry best practices, and developing trends
- Help in identifying potential weaknesses in processes
- Act as a subject matter expert to employees, providing guidance on what actions to take in dealing with high-risk accounts related to PEPs, Sanctions and Adverse media customers
- Ensure proper record-keeping of data collected and analysed
- Write and prepare suspicious activity reports (SARs) when applicable
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Desirable skills you’ve got up your sleeve
It would be great if you also have some the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
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- As a SOX Compliance Specialist, you’ll be responsible for ensuring that the company's financial reporting and internal control processes comply with the Sarbanes-Oxley Act (SOX) regulations to ensure compliance and enhance corporate governance and financial transparency, as a publicly traded company.
What you’ll be doing
As part of your role, your responsibilities will include:
Risk Identification and Assessment
- Analyze financial and IT processes to identify and prioritize key SOX risks.
- Translate business and technology insights into actionable risk assessments, focusing on areas with the highest potential impact.
ITGC and Control Design
- Design and maintain SOX controls for ITGC domains: Logical Access, Change Management, and IT Operations.
- Ensure controls meet PCAOB standards for precision, frequency, and evidence, while balancing operational efficiency.
Control Testing and Audit Interaction
- Perform walkthroughs and testing for design and operating effectiveness of ITGCs and IT-dependent controls.
- Act as the primary contact for internal and external auditors, managing audit queries and facilitating compliance reviews.
Automation and Evidence Management
- Champion automation of control evidence collection (e.g., user access reviews, change approvals) to improve accuracy and efficiency.
- Collaborate with IT teams to implement solutions that streamline evidence gathering and maintain audit-ready documentation.
Continuous Improvement and Governance
- Own and oversee the SOX control framework, including ITGCs and IT Automated Controls, continuously seeking ways to refine processes.
- Monitor industry trends and best practices (COSO, COBIT) to maintain compliance standards and proactively address emerging risks.
Internal Control Assessment:
- This role is responsible to evaluate the design and effectiveness of internal controls over financial reporting (ICFR) to ensure compliance with SOX requirements.
Risk Assessment:
- The SOX Compliance Specialist identifies and assesses financial and operational risks that may impact the accuracy of financial statements. This involves understanding business processes and their associated risks.
Documentation:
- The maintenance of detailed documentation of financial processes, controls, and related policies are a function of this role. This includes documenting control procedures, flowcharts, and narratives.
Testing and Auditing:
- The SOX Compliance Specialist is responsible for conducting testing of internal controls to determine their effectiveness in preventing material misstatements in financial statements. This includes both walkthroughs and substantive testing.
Remediation:
- They collaboration with business units and control owners to address control deficiencies or weaknesses identified during testing and the development and implementation of remediation plans are responsibilities of this role.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Audit Expertise - Strong background in SOX 404 compliance and risk-based auditing, either:
- Financial Audit Path: Chartered Accountant (CA/CPA) or equivalent qualification, with experience in financial controls and regulatory compliance, OR
- Technology Audit Path: Experience in IT audit, ITGC testing, and technology risk management within SOX environments.
- SOX 404 Knowledge - Familiarity with PCAOB standards, COSO framework, and control design/testing methodologies.
- Analytical Skills - Ability to assess complex processes (financial or IT) and identify key risks.
- Technology Awareness - Understanding of ITGC domains (Logical Access, Change Management, IT Operations) and IT-dependent controls.
- Collaboration Skills - Comfortable working with IT teams on access management, change governance, and evidence automation.
- Project Management - Skilled in managing multiple stakeholders, timelines, and audit deliverables.
- Communication & Documentation - Strong ability to prepare narratives, control matrices, and respond to auditor queries clearly.
- The ability to respond appropriately under pressure
- Excellent problem-solving skills.
- Sound judgment
- The ability to build relationships with clients.
- Positive attitude
- Strong written and verbal communication skills
- Efficient with prioritization of tasks
- High sense of accountability
- Able to multi-task and work under pressure
- A team player with good interpersonal skills
- Must be able to use initiative and be proactive
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Active Directory – for user access and privileged account reviews.
- Microsoft Entra ID (Azure AD) – for identity and access governance in cloud environments.
- Microsoft SQL Server (MSSQL) – for validating data integrity and completeness of system reports.
- Scytale – for compliance automation and evidence management.
- Jira – for change management traceability and workflow approvals.
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- As a Quality Assessor you’ll be maintaining quality standards in the Customer Service environment, covering evaluation, coaching, training and providing constructive feedback to customer representatives. This will help us to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Achieve Commercial Results
- Our coaching customer service teams consist of coaches who have knowledge and understanding of the customers within their specific regions
- Assist in delivering high levels of customer service, while delivering an authentic human extension to our product offering on an informative, friendly, and multi-language level
Coaching
- The Quality Assessor plays a critical role in driving continuous improvement through real-time and structured coaching
- Remain available and visible on the floor to provide in-the-moment feedback, ensuring effective knowledge transfer and immediate support
- Use of tools such as Genesys, Jira, and Confluence
- Review calls
- Log Quality Assessor evaluations
- Assess host interactions from a customer satisfaction and compliance perspective
- Conduct one-on-one sessions based on live and retrospective reviews
- Create action plans to address quality and compliance gaps
- Follow up to ensure knowledge retention
- Collaborate with QA, Responsible Gaming, and Privacy teams to address specific case findings and report on how technical or service-related issues impact the player experience
- Apply a coaching approach that is both proactive and data-driven, using trends and reports to identify team knowledge gaps and inform future training or coaching requirements
Training
- Support the development and delivery of training programs to improve service skills and knowledge. This includes new starter training, ongoing product-specific sessions, and coaching based on management-identified gaps
- Create training materials, conduct coaching sessions, facilitate role-playing exercises, and provide on-the-floor support during onboarding
- Track attendance, progress, and retention, ensuring training is applied in practice and aligned with service goals
Reporting
- Compile monthly reports that highlight team trends, service levels, and improvement areas
- Analyse QA results, customer alerts, and coaching insights to identify performance gaps and opportunities
- Share findings with both hosts and managers to enhance service delivery, with all coaching activities tracked for consistency and follow-up
Performance Management Support
- Conduct team audits to assist the managers for performance management purposes as well as to assess probation performance
- Set performance objectives (department-wide and individual) for each channel
- Work with the customer service hosts to ensure objectives are met
- Perform consistent knowledge checks by either conducting tests and/or sending surveys to hosts
Best Practice
- Keep abreast with all product and business updates and new tools and technologies that can improve customer service
- Collaborate with other teams to identify and implement best practices for customer service
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
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- As a Fraud Behaviour Analyst, you’ll be mitigating potential losses for the business associated with promotional, marketing, and gameplay strategies across both the casino and sports segments
- This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
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- The MLRO is involved in managing the AML function globally communicating at all levels internally and externally, and liaising with regulators, law enforcement and other stakeholders wherever the Business operates ensuring that statutory and regulatory requirements are met.
- The role involves being the Company’s “Nominated Officer” and appointment as the Money Laundering Officer. In addition, the role has responsibility for managing the investigation of unusual and suspicious betting activity and reporting where appropriate.
- You will be responsible for the direct supervision of the functions and requires an excellent knowledge of money laundering/terrorist financing and the potential threats and will require high attention to detail and strong communications skills. The role additionally includes responsibility for Betway Africa’s anti-bribery and corruption policy, monitoring and reporting. The role reports to the Head of Compliance of Betway Africa.
What you’ll be doing
Duties include, but are not limited to:
- Leadership and management of the AML Compliance functions
- Strategic planning for the team including financial management and planning of AML, CTF and B&C functions, processes and technologies
- Represent the Company at selected conferences and on projects involving external parties for AML (including presentations to the media, dignitaries, HVC’s, financial regulators, law enforcement etc.)
- Ensure the development and direct the AML strategy, including managing and maintaining the Business risk assessment
- Planning for new legislation for ensuring the development of AML, CTF and B&C policies, systems, practices and procedures
- Oversee and ensure the development and implementation of AML, CTF and B&C training, ensuring all necessary staff receive appropriate training and guidance. Develop and implement robust, effective and efficient audit procedures in respect of all AML related areas including electronic verification, CDD, payment monitoring and account creation
- Ensure the development of procedures to meet anti-bribery & corruption legislation
- Ensure the development of transaction monitoring tools, with clear reporting regarding high risk customers
- This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve Business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Minimum of 5 years’ experience in AML/Risk/Compliance
- Exceptional organisation and prioritisation skills with proven ability to create strategic plans
- A proven track record in stakeholder management and influencing skills
- Strong knowledge of regulatory frameworks and risk mitigation strategies
- Leadership qualities, including acting a role model and mentoring colleagues
- Exceptional attention to detail and accuracy, particularly in external communications
- Professional certification with an organization, such as the Association of Certified Anti-Money Laundering Specialists (ACAMS)
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Minimum of 5 years of prior experience in gambling, payments or financial services industry
- Project management and Business process improvement experience
- Experience of the intelligence cycle or of investigating financial crime
- Familiarity with AML issues and suspicious transaction monitoring systems
- Experience performing thorough analyses of customer information
- Experience preparing suspicious activity reports (SARs)
- Experience conducting investigations relating to AML beneficial
Method of Application
Use the link(s) below to apply on company website.
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