Job Purpose
To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.
Job Responsibilities
- Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
- Finalise client transactions by ensuring client signature for final product accepted.
- Improve performance based on management guidance and feedback.
- Obtain referrals from existing clients and in branch staff through collaboration.
- Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
- Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
- Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
- Resolve client queries by following business procedure and keeping client informed.
- Educate clients on the product offering by presenting them with the relevant information.
- Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
- Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
- Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
- Act as client's banking partner by taking responsibility for providing regular feedback.
- Ensure retention of clients full banking relationship through client service and client contact.
- Plan and implement effective prospecting activities by identifying and responding to business opportunities.
- Meet requirements of product applications by providing all required documentation.
- Ensure all client details are correct by capturing details correctly at application stage.
- Schedule work according to action plan from manager in order to meet business objectives.
- Complete verification procedure for all applications by following business unit requirements.
- Enable managerial sales consolidation by reporting daily sales statistics.
- Improve the quality of work by using the managerial recommendations.
- Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
- Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
- Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales portfolio.
- Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
- Support the achievement of the business strategy, objectives and values.
- Stay abreast of developments in field of expertise.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes, models and systems though agile thinking.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- Must have 3 years Retail Banking experience of which 1-2 years experience at Sales Consultant level.
- Must have exposure to Small Business Services clients.
Preferred Qualification
- Sales or Marketing Certificate or Bcomm Marketing or Commerce
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Leveraging a Winning Sales Strategy
- Advancing Sales Discussions
- Building Trusting Relationships
- Targeting Sales Opportunities
- Qualifying Sales
- Building Networks
- Driving for results
- Sustaining Customer Satisfaction
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Job Purpose
To ensure that relevant process are administered, maintained and supported to meet the requirements of the department and business in line with the Group's strategy.To support business by ensuring relevant processes are administered and meet business requirements.
Job Responsibilities
- Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs by avoiding unnecessary expenditure.
- Generate a monthly areas' report for monitoring purposes so as to minimise losses and to avoid the loans from falling into the bracket where the Bank has to make provisions.
- Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
- Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
- Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
- Minimise risk by checking and validating activities according to policies and procedures.
- Ensure that relevant processes are administered by following procedures.
- Ensure accuracy by identifying and recording / correcting discrepancies timeously.
- Highlight risk by reporting exceptions timeously.
- Provide information to business partners by remitting schedules and deduction instructions to them so as to get new & old repayments, plus to delete those who have paid up
- To receive repayment files and convert them into the Bank's format and rectify incorrect accounts, and balance those schedules before they are sent for processing, so that they can credit the loans accordingly.
- Transfer funds from one account to another, or update from personal accounts, and re-advance on the limits so as to create a new instalment, at par with the prevailing rate.
- Assist in the monitoring of scheme's limit and advise the manager on those schemes due for review and those exceeding the limit for the manager to take the appropriate action.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of business strategy.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- National Diploma in Financial Management or Business Administration
Minimum Experience Level
- At least 3 years’ experience with administrative and data analysis procedures
- Minimum of 3 years banking experienc
- System Knowledge:
- NTE
- Sybrin Systems
- CRM 365
- Captiva
Technical / Professional Knowledge
- Administrative procedures and systems
- Business writing
- Data analysis
- Relevant regulatory knowledge
- Relevant software and systems knowledge
Behavioural Competencies
- Adaptability
- Communication
- Collaborating
- Decision Making
- Stress Tolerance
- Work Standards
- Building Trusting Relationships
- Managing Work
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Job Purpose
The core purpose of this role is to sell and service Nedgroup Investments' products to internal and external intermediaries in order to meet Nedgroup Investments business strategy targets. In order to achieve this, the successful candidate would need establish and maintain professional, enabling relationships with Nedbank Financial Planners (NFPs) as well as with Independent Financial Advisors (IFAs).
Job Responsibilities
- Achieve sales targets (Gross and Net flows) and grow our market share in a profitable sustainable manner.
- Achieve agreed-to activities through structured calling patterns based on client segmentation.
- Position Nedgroup Investments' products by utilizing sales aids in line with Nedgroup Investments' practices.
- Document client interactions according to the agreed format to complete activity reports Demonstrate proficient investment knowledge in product specifications and processes.
- Provide feedback and escalate complaints in line with policies to mitigate risk.
- Resolve work challenges by communicating identified challenges to specific departments for action according to policies and procedures.
- Build relationships with intermediaries by engaging with then in structured meetings to deliver on sales targets.
- Educate and inform intermediaries by disseminating product and process information in line with Nedgroup Investments' focus areas to grow market share.
- Build sound client relationships with staff and instill trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Minimum Experience Level And Essential Qualification
- 5 years + sales experience in the Asset Management industry
- Relevant Bachelors Degree
Preferred Qualification
- Chartered Financial Planning
Declaration
Preference will be provided to candidates from underrepresented groups
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Job Purpose
To originate advisory led mandates and deal flow across NCIB. In this regard, the principal purpose of the IBO is to continue to enhance the advisory led strategy of NCIB enabling NCIB to continue to grow the sector based pipeline, leveraging inter alia;
- Own established relationships at the Chairman, CEO and CFO level (existing relationships and to be developed),
- Sound knowledge and experience with a proven track record across CF, ECM, GM and Debt;
- Utilising the solution offerings and resources of NCIB,
- specific market knowledge and strong industry specific experience,
- Improve NCIB origination capability and market share
Job Responsibilities
Engage Chairman, CEO, CFO from a strategic banking perspective to ascertain their strategic requirements and deliver Advisory led solutions across CF, ECM, GM and Debt
To deliver enhanced NIR revenue generation through Advisory led mandates in the Top 100 corporates in SA and establishing NCIB with the defined client base and delivering solutions across advisory/CF, ECM, GM and debt areas
To ensure growth in the designated sector and areas being top 100 Corporates of NCIB's investment banking market share consequent to growth in number (deal flow) & quality (i.e. high IP and high margin) of transactions in various targeted product areas, sectors and jurisdictions through customer Acquisition / Deal Origination (Origination of deals from targeted entities), retention of existing business with existing customers (share of wallet maintenance).
Provide advisory led solutions delivered by NCIB to stakeholders - includes customer (borrower / investor) & internal stakeholder satisfaction. Levels & quality of service delivery as experienced by stakeholders contributing to customer retention / acquisition / reputation enhancement - a "stakeholder satisfaction" output.
Essential Qualification - NQF Level
- Master’s Degree
- Professional Qualifications/Honour’s Degree
Preferred Qualification
Chartered Accountant (SA), Chartered Financial Analyst, MBA, Masters in Finance, JSE Approved Executive.
Essential Certifications
Minimum Experience Level
A senior investment banking professional with proven deal making abilities (demonstrated track record of originating deals)
Proven ability to network & interact with clients at all levels
5+ years of investment banking experience, a minimum of 3 of which have been in a Senior Transactor role within a respected investment bank.
Knowledge of the business landscape.
Proven record of 3 years Senior Transactor experience, extensive knowledge of financial markets and investment banking business models, products and services.
High-level knowledge of relevant legislation for investment banking transactions (e.g. Income Tax Act, Companies Act, SRP Code, JSE Listings Requirements, MPRDA, DTI Codes, Insider Trading Act, Exchange Control Regulations, Competition Act, PFMA).
Technical / Professional Knowledge
- Business writing skills
- Business Acumen
- Strategic planning
- Stakeholder management
- Budgeting
- Communication Strategies
- Financial Accounting Principles
- Relevant Governance controls and regulatory knowledge
Behavioural Competencies
- Building Partnerships
- Customer Focus
- Hyper-Collaboration
- Strategic Planning
- Operational Decision Making
- Initiating Action
- Cultivating Networks and Partnerships
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