Job Opportunities at Netcare

ROLE SUMMARY

• The Receptionist has exceptional interpersonal communication and people skills and is the first point of contact to the visitors and patients of the hospital. The role involves greeting and assisting patients, handling phone calls, handling queries with various stakeholders, managing admissions, assist patients with the digital platforms i.e. Netcare mobile app etc., and performing administrative tasks to ensure the efficient functioning of the hospital reception desk. The ideal receptionist must be a friendly, organized, and proactive individual with excellent communication skills and a strong understanding of hospital operations.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Greeting Patients & Visitors:

• Provide a warm and friendly welcome to patients, visitors, doctors and other stakeholders.
• Direct patients to appropriate departments and/ or wards and ensure they are comfortable while they wait.
• Assist patients and visitors with general information about hospital services, locations, and procedures.

Patient admissions and data quality

• Obtain and verify patient personal, medical aid and/ or insurance information during admission / opening of case.
• Maintain accurate and up-to-date patient records within the SAP system, by confirming information with patient with every Emergency Department visit and/or admission to hospital.
• Ensure that all relevant consent is obtained, and Terms and Conditions are completed, explained, and signed by the patient and/or person responsible for the account as per Standard Operating Procedures.
• Admitting patients into the Hospital which includes Online pre-admissions, direct admissions etc. in a timely, professional manner.
• Accurate recording of patient, contact person and person responsible for the account information into the SAP system.
• Verification and validation of the information received in the admission of the patient.
• With the assistance of the various admission systems or web applications, engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed.
• Obtain and appropriately store (attach to SAP system) all the necessary documentation if not done online i.e. Netcare MobileApp or MNO.
• Ensure all payments or letters of guarantees are received prior to admission and recorded accordingly on the case.
• Obtain and follow up on authorisations required for patient admission, make relevant scratch notes on SAP where required.
• Always maintain patient confidentiality and adhere to governance processes pertaining to patient dignity and care.
• Seamless patient journey:  create an experience where all aspects of the patient journey are well coordinated, efficient and in a welcoming manner.  This involves a smooth and high-quality admission process, ensuring the patient feels supported and well-informed every step of the way.

Financial Risk Management and adhering to Standard Operating Procedures

• Receive payments in the form of cash and credit cards and process receipt as per standard operating procedure.
• Generate accurate receipt for all payments received and ensure that the receipt made out for the correct value, method of payment and to the person making the payment.
• Deposit all received funds into the secure drop safe, and balancing and reconciliation of payments.
• Management of the petty cash float when required.
• Ensure accurate collection of medical aid co-payments from patients, in accordance with their medical and and/ or insurance plans and benefit details (verify on the SAP popup messages for upfront co-payment collections).

Verify Patient Information:

• Confirm, verify, and validate personal details such as name, date of birth, contact information, and address.
• Ensure that all required identification documents (e.g., ID card, medical aid card, letter of guarantee etc.) are provided and verified.
• Accurate admission of medical aid, international, COID etc. patients with all verifications and validations completed upon admission.
• Ensure relevant authorisations are obtained for medical aid patients.
• Verify and collect the necessary documentation for COID (Compensation for Occupational Injuries and Diseases) patients upon admission, in line with the hospital’s standard operating procedures.
• Ensure correct, valid, and relevant letter of guarantee is obtained for international patients upon admission as per standard operating procedures.
• Ensure full estimated deposit is collected upfront for private and international private patients as per standard operating procedures.

General Inquiries and query resolution, Answering calls and telephone etiquette

• Answer phone calls in a professional manner, provide information, transfer calls to relevant departments, and address general inquiries.
• Assist with patient information and help direct inquiries regarding services, procedures, and locations.
• Address patient inquiries or concerns via phone and provide helpful information or referrals.
• Attending to general walk in inquiries and assisting in the resolution thereof in a professional manner
• Assist with any ad-hoc duties assigned by Reception Management.
• Maintain and sustain effective working relationships with all internal and external stakeholders.
• Attend to patients / customers / visitors both telephonically and in person in a professional manner.
• Answer extensions within three rings, by identifying the company and yourself in a friendly and professional manner.
• Accurately record messages in the appropriate message book and ensure that the messages are delivered.
• Transfer all calls immediately and correctly.
• Screening telephone calls or transferring them to other members of staff, doctors etc.
• Handling of basic enquiries from patients.

General tasks:

• Maintain administrative records to the system and report statistics when required or requested by managment.
• Performs general administration duties from time to time.
• Participate in monthly team meetings to discuss issues and give feedback.
• Ensure communication to the line manager should the staff member be absent/late for work for whatever reason, as per HR policies.
• Providing constant feedback to patients being admitted on their admission status.

Maintaining Reception Area:

General tasks including, but not limited to:

• Responsible for the preparation of the reception area for each working day and have all front desk activities fully operation at the start of business hours.
• Ensure the reception area is clean, organized, and stocked with necessary materials (marketing brochures, water in dispensers where applicable etc.).
• Monitor the waiting area and keep patients informed of any delays.
• Maintain a professional and welcoming environment.
• Performs general administration duties from time to time.
• Consistently maintain a professional appearance by adhering to the dress code and wearing the appropriate Netcare uniform in compliance with the uniform policy.

Confidentiality and Privacy

• Protect patient privacy and comply with all privacy regulations.
• Ensure that all sensitive information is managed confidentially and securely.

Policies and Standard Operating Procedures

• Awareness of all relevant policies and standard operating procedures
• Adherence to all these policies and standard operating procedures
• Adherence to internal control frameworks and quality standards
• Reporting of any known transgression to these policies and standard operating procedures to your line manager
• Implementing digitisation, and data solutions for the benefit of our business and patients.
• CareOn adoption of electronic patient records
• Online admissions

TRANSFORMATION OF OUR SOCIETY

Stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.

Teamwork

• Actively participate as a member of a team to achieve goals
• Personal and professional development
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.

SKILLS PROFILE

EDUCATION

Essential

• Grade 12 or equivalent NQF Level 4 Qualification.
• Computer proficiency

WORK EXPERIENCE

Preferred

• Previous experience in a hospital environment.
• SAP ISH Experience
• Experience in a customer service role (preferred)

KNOWLEDGE

Essential

• Competency in data entry, verbal communication, and customer service.
• Exceptional Interpersonal communication skills

Preferred

• Knowledge of medical aid scale of benefits
   

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Job Summary

• Medicross is seeking a motivated and detail-oriented admin intern to provide essential administrative support to our various departments. This internship offers a valuable opportunity to gain practical experience in a fast-paced healthcare environment and contribute to the smooth operation of our facilities.

Job Responsibilities

• Assist with general office duties, including filing, photocopying, scanning, and data entry.
• Prepare and organize documents, reports, and presentations.
• Answer and direct phone calls, take messages, and manage correspondence.
• Schedule and coordinate meetings and appointments.
• Maintain and update databases and records accurately.
• Assist with inventory management of office supplies and equipment.
• Provide support to various departments as needed and operations.
• Handle sensitive information with confidentiality and professionalism.
• Perform other administrative tasks as assigned by supervisors.

Job Qualifications

• Grade 12
• Currently enrolled in or recently graduated from a relevant tertiary education program (e.g., Business Administration, Office Management, Secretarial Studies).
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to work independently and as part of a team.
• High level of attention to detail and accuracy.
• Proactive and eager to learn.
• Ability to maintain confidentiality and handle sensitive information discreetly.
• A positive attitude and strong work ethic.

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KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Customer service

• Be active in the monitoring and improving Internal Customer Service Survey
• Assist and offer advice on the usage, side effects, contra-indications, drug interaction and proper storage of medication to patients and other members of the healthcare team.
• Advise and provide information regarding general health matters, including the effective use of medicines, treatment for general diseases, primary health care, screening services, essential medication, mother and child healthcare services, family planning and immunisation

Dispensing medication

• Dispensing of prescriptions (hospital and retail) under the supervision of a registered Pharmacist and capturing thereof.
• Assist and advise on the usage, side effects, contra-indications, and storage of medication to patients and other members of the healthcare team.
• Assist with the issue, control, and preparation of all oncology drugs according to pharmacy policy and procedure.
• Assist with the sale of the schedule 1 and 2 medicines or scheduled substances
• Assist with the compounding, manipulation, or preparation of a non-sterile or sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Assist with the manufacturing of a non-sterile or sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Re-packing of medicine
• Distribution and control of stock of schedule 1 to 6 medicines or scheduled substances
• Reading and preparation of a prescription, the selection, manipulation or compounding of the medicine, the labelling and supply of the medicine in an appropriate container following the interpretation and evaluation of the prescription by the pharmacist

Cost per event management

• Monitor and reduce Cost Per Event within the Hospital environment
• Ensure cost containment of drugs in example: special motivation drugs, duration of treatment and generic substitution
• Monitor Managed Healthcare Variances in per diem contracts.
• Increase generic usage of commonly used products (including antibiotics, CVS drugs etc) within the hospital 
• Planning and implement Public Health awareness campaigns, such as Breast Awareness Week, Heart Week, and Pharmacy Week etc.  
• Dispense prescriptions – Hospital (includes Chemotherapy & Total Parental Nutrition advice and supply) and Retail.
• Manage all Total Parenteral Nutrition queries and orders where and when required
• Assist with clinical ward rounds where and when required

Logistic functions

• Supervise and control the acquisition, storage, dispensing, handling and packaging of medicines to ensure safety, efficacy and quality thereof.
• Assist with all aspects of ethical stock control including re-ordering of stock, unpacking of stock, maintaining dedicated stock areas for organisation and expiry dates.
• Conduct cyclical counts and full stock takes and preparation thereof
• Processing of stock for internal departments and inter-clinic sales
• Assist in the management of stock in accordance with Netcare Stock Management policy with special emphasis on designated stock areas
• Update doctors and wards with regards to out-of-stock situations and offer alternatives

BEST AND SAFEST PRODUCT
Pharmaceutical evaluation
 

• Do monthly pharmaceutical audit in allocated wards 
• Research activities
• Ensure that appropriate advice (ranging from new products to updated regimens) is available timeously to meet the needs of healthcare professionals and patients  
• Make use of Drug Information Centres (e.g. Medicine Information centre and  Pharmnet Amayeza)
• Make use of Research websites (e.g. MEDLINE, EMBASE) / Medical Journals (e.g. PubMed, via Intranet) via Clinical Software
• Cater for the needs of the hospital staff and patients and the specialized scope of practice, e.g. oncology medication, renal transplant medication, emergency clinical pharmacy, etc.
• Document and complete all queries, whether received in writing or telephonically with minimal delay. 
• Quality assurance and risk management
• Each individual is responsible for their own compliance to regulations as set out by the SA Pharmacy Council.

Teamwork

• Actively participate as a member of a team to achieve goals
• Personal and professional development

Active involvement in own professional development to maintain a satisfactory level of skill and knowledge

• Keep up to date with Netcare’s evolving policies and procedures

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goal.

SKILLS PROFILE
EDUCATION
Essential 

• Registration with the South African Pharmacy Council
• B.Pharm degree 

Preferred

• Intermediate computer proficiency in the Microsoft Office Suite

KNOWLEDGE
Preferred

• Familiar with standard concepts, practices, and procedures of Netcare

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KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE

• Governance, quality and risk management
• Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
• Adhere to Netcare medical waste management principles and all other waste management principles.
• Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
• Report potential/actual risks identified.
• Ensure all stock is well controlled .Responsible for ensuring correct use, cleaning and storage of equipment.
• Report equipment needing repair or replacement to sister-in-charge.
• Maintain patient confidentiality at all times.
• Patient care
• Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities.
• Monitor vital signs of patients.
• Execute all procedures according to hospital standards.
• Carry out all departmental related duties as assigned by Supervisors.
• Practice the principles of infection prevention and all standard precautions.
• Promote and maintains good public relations with patients, relatives and visitors.
• Attend handover of report from the Shift leader.
• Refer any queries to the sister-in-charge.

TRANSFORMATION OF OUR SOCIETY
Teamwork

• Actively participate as a member of a team to achieve goals.
• Personal and professional development
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.
• Assume responsibility for maintaining competence in CPR / BLS.
• Build and maintain stakeholder relationships
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal.

REQUIREMENTS

• A grade 12 matric certificate is essential.
• NQF level 3 or 4 nursing qualification.
• Registration with the South African Nursing Council as an Enrolled Nurse Auxiliary.
• Compliance with the SANC code for an ENA and all applicable Health Care Legislations.
• Relevant experience in the Surgical ward would be an advantage.
• Extensive knowledge of modern nursing care principles and practices in a highly specialized field.

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ROLE SUMMARY

• The Enrolled Nurse Auxiliary will be responsible for direct and/or indirect nursing care of a patient or group of patients and will function under the direct and/ or indirect supervision of the Registered Nurse.
• This includes caring for the patient, her possessions, documentation and the control and economical use of stock and equipment in the ward.

KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Governance, quality and risk management

• Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
• Adhere to Netcare medical waste management principles and all other waste management principles.
• Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
• Report potential/actual risks identified.
• Ensure all stock is well controlled .Responsible for ensuring correct use, cleaning and storage of equipment.
• Report equipment needing repair or replacement to sister-in-charge.
• Maintain patient confidentiality at all times.

Patient care

• Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities.
• Monitor vital signs of patients.
• Execute all procedures according to hospital standards.
• Carry out all departmental related duties as assigned by Supervisors.
• Practice the principles of infection prevention and all standard precautions.
• Promote and maintains good public relations with patients, relatives and visitors.
• Attend handover of report from the Shift leader.
• Refer any queries to the sister-in-charge.

TRANSFORMATION OF OUR SOCIETY

Teamwork

• Actively participate as a member of a team to achieve goals.
• Personal and professional development
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.
• Assume responsibility for maintaining competence in CPR / BLS.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal.

SKILLS PROFILE
EDUCATION
Essential

• Registration with the South African Nursing Council as an Enrolled Nurse Auxiliary.
• Compliance with the SANC Scope of Practice for an Enrolled Nursing Auxiliary and all applicable Health Care Legislations.

Preferred

• A grade 12 or equivalent NQF level 4 qualification.

WORK EXPERIENCE
Preferred

• Relevant experience in the nursing discipline.

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KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE 
Governance, quality and risk management

• Initiate and maintain a therapeutic environment that is free from medico-legal hazards.
• Adhere to all nursing related policies and procedures to ensure the delivery of safe patient care.
• Maintain a safe working environment in accordance with the Occupational Health and Safety Act 85 of 1993. 
• Report potential/actual risks identified.
• Adhere to Netcare medical waste management principles and all other waste management principles.
• Ensure all stock is well controlled. 
• Report equipment needing repair or replacement to shift leader.
• Maintain patient confidentiality at all times.
• Person centred care (Patient care)
• Practice Person centred care according to his/her Scope of Practice and assume total responsibility for these activities.
• Render basic nursing care that is based on a prescribed plan of care and set Netcare/hospital standards; including but not limited to 
• Identifying bio-psychosocial needs of an individual (this would be integral in person-centred care) 
• Evaluate / assess the patient’s response to nursing care. 
• Accurately record the outcomes in the progress report and report to the shift leader.
• Monitor vital signs of patients: Monitor vital data, oxygen saturation MEWS and AVPU 
• The assessment of pain and discomfort 
• Promote mobility and prevent complications and deformities related to immobility. 
• Maintenance of oxygen therapy 
• Monitoring of fluid balance OR
• Promote and maintain health, prevent disabilities / complications, 
• Provide comfort and care to patients with varied health needs.
• Carry out all departmental related duties as delegated.
• Practice and maintain the principles of infection prevention and all standard precautions.
• Promote and maintains good public relations with patients, relatives, and visitors. 
• Attend handover of report from the Shift leader.  
• Refer any queries to the sister-in-charge.

TRANSFORMATION OF OUR SOCIETY
Teamwork

• Actively participate as a member of a nursing team to achieve goals of and providing   patient centred health and care, within the Auxiliary Nurse scope of practice, through application of evidence-based practice in the nursing/ healthcare unit.
• Personal and professional development
• Active involvement in own professional development to maintain a high level of skill and knowledge that will provide for the patient needs in line with the Netcare values and strategy of patient centred health and care
• Keep up to date with Netcare’s evolving policies and procedures.
• Assume responsibility for maintaining competence in CPR / BLS.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal.

SKILLS PROFILE
EDUCATION
Essential 

• Registration with the South African Nursing Council as an Auxiliary Nurse 
• Current License to Practice as an Auxiliary Nurse with the SANC.
• Compliance with the SANC code of conduct or scope of practise for an Auxiliary Nurse and all applicable Health Care Legislations.

WORK EXPERIENCE
Preferred

• Relevant experience in the nursing discipline. 

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KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE
Research activities

• Active involvement in research activities to discover new knowledge about products, processes, and services, and then applying that knowledge to create new and improved products, processes, and services that meet the academic market needs. 
• Plan, organise, and active involvement in the process and production of all academic related projects.
• Develop and review evaluation and educational strategies.
• Motivate and encourage students to participate in research within their Scope of Practice.
• Audit and participate in quality improvement programmes to identify problems which may require research.

Accreditation activities

• Implement and maintain standards of health practice required from all accredited bodies and appropriate health legislation.

Administration 

• Draw up worked integrated learning (WIL) placement rosters for students.
• Monitor and manage student performance, hours and leave.
• Facilitate the marking of case studies and assignments in line with Netcare Education requirements.
• Load all results of clinical assessments and ensure accurate student clinical records are maintained on the Learner Management System (LMS) .

Academic committee related projects

• Plan, organise and ensure active involvement in the academic processes and production of all academic related projects in collaboration with Netcare Education.

Teaching and learning facilitation

• Facilitate the work integrated learning of Netcare students within the context of the clinical model  by understanding, applying and maintaining adult learning methodologies, presentation techniques and course content to ensure that students acquire skills to a quality and standard in line with student and national qualifications requirements. Provides timely assessment of student progress through the application of student evaluation techniques.
• Plan and support the development of student knowledge, skills, and capabilities by closely monitoring progress on assignments and tests against performance targets to identify talent. Provides timely guidance and feedback to help strengthen skill areas and leverage potential. 
• Focus on quality orientation in all academic and clinical nursing processes.
• Understand, apply, and leverage IT & technology systems, tools and/or equipment to facilitate and reinforce the learning process.
• Clearly convey information and ideas through a variety of educational strategies in a way that engages students and helps them to understand and retain the message.
• Provide remedial teaching and academic support to students.
• Develop and control of a student support system.
• Supervise the progress of students in reaching learning objectives.
• Compile clinical progress reports on each student.
• Conduct clinical accompaniment of all Netcare students and nurses in the departments or units to ensure promotion of evidence-based practises are reinforced at the bedsides.
• Conduct academic rounds.

Quality and risk management

• Maintain a therapeutic, clean, and safe environment that is free from medico-legal hazards.
• Adhere to the Netcare Resuscitation and Reanimation policy.
• Adhere to Netcare medical waste management principles and all other waste management principles.
• Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
• Report and act upon potential/actual risks identified.
• Responsible for ensuring correct use, cleaning, and storage of equipment.
• Report equipment needing repair or replacement.
• Maintain professional conduct and standards at all times in accordance with hospital policies and procedures.
• Maintain patient and student confidentiality at all times.
• Conduct quality assurance activities and risk management.
• Ensure awareness of conditions that affect employee and student safety.
• Focus on the development of academic and clinical nursing processes to ensure quality orientation. 
• Effective administration of all academic activities to ensure compliance with policies and legislation.
• Compliance with all relevant legislative requirements and standards.
• Ensuring compliance of Netcare Educations strategy and meeting the quality management systems by ensuring completion of balance score cards annually.
• Ensuring that your hospital site is ready for any form of clinical validation at any time.

TRANSFORMATION OF OUR SOCIETY
Teamwork

• Actively participate as a member of a hospital team to achieve goals.
• Actively participate as an academic staff member with Netcare Education to achieve educational and quality outcomes.

Coaching

• Provide timely guidance and feedback to help strengthen skill areas and leverage potential.
• Establish, prioritize, and coordinate tasks and courses of action for self and others to ensure that work is completed efficiently in a systematized manner. 

Resource Allocation

• Actively involved in the selection of students, both at Netcare Education and at hospital

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of expertise, skill, and knowledge.
• Active involvement towards achieving the necessary qualifications to fulfil the role of the HBAS with in the legislative requirements.
• Keep up to date with Netcare’s evolving policies and procedures

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions

DISRUPTIVE INNOVATION

• Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
• CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management

SKILLS PROFILE
EDUCATION
Essential 

• Proof of current registration with the South African Nursing Council (SANC)  as a General Nurse and Midwife with an additional qualification of Nursing Education qualification. Such registration should be maintained.
•  A bachelor’s degree in nursing.
• Additional qualifications in related specialties required for the specific position held by the HBAS. 
• A minimum of 3 years’ experience in an academic environment.
• Assessor unit standard successfully completed and registered with SANC and conducted through Heart solutions as per Netcare Educations policy.
• Moderator unit standard to be successfully completed and registered with SANC within the first year of employment. 
• A master’s degree in a Clinical Specialty/ Education will be advantageous 
• Commitment to commence further studies towards achieving a master’s degree within 2 (two) years of commencement of employment at Netcare and complete qualification within the prescribed academic period.
• Own transport and driver’s license.

WORK EXPERIENCE
Preferred

• Experience in facilitation skills in a in the clinical/academic nursing environment
• Research literacy
• Intermediate computer proficiency in the following Microsoft Office Suite programmes – Excel, Word, PowerPoint, searching data bases, e-mail, and internet and digital learning platforms.

KNOWLEDGE
Essential 

• Proficient understanding and application of legislative and other external forces impacting the general and nursing education Knowledge of stakeholder relationship management.
• Knowledge of educational and business management principles
• Knowledge of the legislative and business climate pertaining to general and nursing education

Preferred

• Knowledge of government and private partnerships