Job Vacancies at BCX

Core Description

Responsible for designing, implementing, and managing Veeam backup and recovery solutions within an organization. Veeam is a popular data protection and availability software platform, primarily used for physical, virtual and cloud environments. The role of a Veeam Engineer is critical in ensuring data integrity, availability, and disaster recovery capabilities

Key Deliverables / Primary Functions

• Implement and support Veeam back-up and replication solutions tailored to meet the organisation’s data protection & recovery needs.
• Configure and maintain Veeam back- up and replication infrastructure to ensure optimal performance & scalability.
• Oversee daily back- ups and recovery operations to ensure data integrity and adherence to back-up policies and procedures.
• Monitor and troubleshoot Veeam environments for issues, performance pro-active troubleshooting and to resolve incidents to minimize downtime.
• Provide capacity planning by accessing storage requirements, planning for growth and optimizing resource utilization within the Veeam infrastructure.
• Develop and maintain disaster recovery plans and procedures using Veeam tools to ensure business continuity in the event of data loss of system failures.
• Ensure data security by implementing encryption, access controls and compliance measures as required by industry standards and regulations.
• Maintain up-to-date documentation of Veeam configurations, procedures, and recovery processes.
• Collaborate with cross- functional teams

Core Functional Skills & Knowledge

• Teamwork
• Disaster Management
• Problem solving
• Communication

Core Behavioural Competencies

• Working with people
• Adhering to principles and values
• Planning & Organising
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ general IT experience in a Server/Storage/Backups support role. Experience with Hyper-V or Vmware is preferred.

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Core Description

Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.  

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes  
• Monitor and control the network to ensure its day to day stability  
• Manage problems and assist with support functions  
• Contribute to the research and assessment of new technologies as well as customer needs  
• Monitor service levels and contribute to the development of standards and specifications  
• Test systems and keep records of technical details on network design, implementation plans and capital projects  
• Support users and support staff  
• Attend to IMACD's (Installation, Modification, Addition, Change, Delete)  
• Provide network administration and support  
• Integrate systems  

Core Functional Skills & Capabilities

• Customer Service
• ICT Knowledge
• Infrastructure Development& Support
• Process Orientation
• Result Orientation
• Problem solving

Core Behavioural Competencies

• Culture Match

Job Match

• Delivering Results & Meeting customer expectations
• Adhering to principles and values
• Working with people
• Following instructions & procedures
• Coping with pressures & setbacks
• Applying expertise & Technology

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

• NQF 6: 3 year Degree/ Diploma/ National Diploma

Experience

• 2 years relevant experience; experience in CISCO  
• Networking preferred

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Core Description

To provide support to the Sales effort by providing technical and client specific solution assistance to BCX Engagement. This is done through investigation, consultation and a thorough understanding of our client’s requirements which is achieved through co-operation and interaction with the Client, Client Engagement, Product Management and Technical Architecture Divisions.

Typically, will play a key role developing new business and take full responsibility for the full solution response of proposal preparation

Key Deliverables / Primary Functions

• Assist Engagement to identify sales opportunities
• Interpret and translate business requirements into an ICT Service solution
• Support Engagement in responding to new business opportunities
• Evaluation of proposed solution components to ensure consistency
• Create proposal addressing Business Requirement Specification, defining an ICT Services solution 
• Ensure cost duplication is eliminated
• Management, coordination & facilitation of the solution design process.
• Coordinate activities between Services and Engagement to facilitate solution development
• Schedule and facilitate solution development workshops
• Follow the proposal format
• Co-ordinate, manage and schedule dates and timing of the proposal
• Conduct progress meetings
• Participate in pricing model development
• Present solution
• Perform detail business risk assessments
• Consult during the transition of solution

Core Functional Skills & Knowledge

• Business Relationship Building
• Customer Service
• Wireless Technologies
• Access Solutions
• Security Solutions
• Research Processes & Methodology

Core Behavioural Competencies

• Culture Match
• Job Match
• Working with people
• Adhering to principles and values
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Analysing

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• A minimum of 5 years’ relevant experience within the field of technology pre-sales.
• If only Grade 12, a minimum of 7 years’ experience (Technical and pre- sales) would be required

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Core Description

The incumbent will be responsible for assisting organisations with meeting their business objectives, by focusing on the IT side of change – including changes to business processes, systems, and technology in line with our ITIL framework ensuring standardised methods and procedures for prompt handling of RFC’s. The focus will be on driving faster adoption, greater utilization, and higher proficiency around changes impacting organisations, to keep business disruption to a minimum.

Key Deliverables / Primary Functions

• Apply a structured ITIL Framework approach to manage changes within IT systems and ensure that risks for the business and customers are limited.
• Develop, maintain, and improve the Change and Release Management, and Deployment Management Policies, Standards, RACI, Processes and Procedures and ensure training is given to staff to adhere to said policies and procedures.  
• Conduct Emergency Change Advisory Board (ECAB) and Change Advisory Board (CAB) meetings to ensure that system implementation is done in line with customer requirements.
• Prepare, maintain, and distribute the Forward Schedule of Change.
• Identify potential risks and develop specific plans to mitigate or address the concerns.
• Develop a set of actionable and targeted change management plans including: stakeholder and communication plan; impact management plan; training plan; and resistance management plan.
• Coordinate Post Implementation Review meetings for all the failed changes that cause high impact incidents, to eliminate future reoccurrence.
• Provide business and service providers with necessary reports and statistics which include: Quarterly Executive Dashboards for change status and volume; Monthly Reports for successful, failed and overall logged changes; Daily Reports for age analysis of changes; and Exception Reports on CAB changes to respective parties.
• Participate in audit reviews including ITIL Maturity Assessment and ISO Audits to ensure that processes are followed in line with SLA’s.
• Design, configure, analyse, and update the Change and Release Management workflow within BMC ITSM/Helix and ensure that they are current and reflect the business needs.

Core Functional Skills & Capabilities

• Customer Orientation
• Technical Report writing
• Data Analysis
• Business Partnership Management
• Microsoft Office
• Core Behavioural Competencies
• Delivering Results & Meeting customer expectations
• Creating & Innovating
• Adapting & Responding to change
• Persuading and Influencing
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in an IT Change Management role.