Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations.
We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
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Receive incoming calls from international customers
Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations
Deliver appropriate sense of urgency when responding to customer requests
Maintain professional etiquette and provide exceptional customer service when corresponding with customers via phone
Effectively advise the Coach, Floor Support mentor, or Team Leader promptly and fully to inform them of any problems, or unusual matters which may lead to an escalation or dissatisfied customer
Responsible for entering accurate information into systems. - Detailed documentation is required for potential future investigatory purposes
Qualifications
Minimum requirement Grade 12
Minimum of 1 year consecutive contact center experience working experience
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